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Customer Service

5959 Las Colinas Boulevard
Irving, Texas
United States - 75039-2298
Mailing Address
PO Box 4654, Houston, TX 77210

Downstream Operations, Exploration and Producing Operations, ExxonMobil Chemical
22777 Springwoods Village Parkway, Spring, TX 77389-1425
 

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Complaints & Reviews

Exxonmobil — employee

I come to the exxon mobil on fm 1488 everyday. I have never had an issue and normally employees are polite...

Exxonmobilcustomer service at a mobil station

on 1/31/17 at 15:34:47, I visited the Crossroads Mobil station located at 3864 Hopkins Crossroads, Minnetonka, MN 55305 (FE27137789001). I purchased a hot chocolate and was tasting it while walking out of the door. Nearly reaching my car, I turned around and walked back into the store to let one of the cashiers (white lady) know that the hot chocolate was too sweet and that I could not drink it. Her reply simple was "I am not giving you a refund." The tone that she replied in upset me very much; I held down my temper. I then said, "can I have a replacement?" She replied, "Yes, but I am still not giving you a refund." I understand that we have our bad days, and I held my temper just in case that this was one of her days (although she did not treat the male customer in the same tone). Please relay this message to the Owner/Store Manager and train the thin older white lady on how to correctly converse with customers. Thank you.

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    Exxonmobiljob offer

    To confirm the recent screening process, which was conducted by the screening department of
    Exxonmobil (usa). we are pleased to offer you an initial position as the.
    Position: hse advisor
    Job location: texas, usa.
    Starting date: march 6th 2017 on this date, you are to report at 9:00 a. m. to the human resources department, where you will be provided with packet containing information on exxonmobil benefits, facilities, and services as well to attend an orientation program before job commencement.
    Should you accept this job offer, per company policy you'll be eligible to receive the following beginning on your hire date.

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      Exxoncustomer service

      Exxon gas station on corner of callaway rd and austell rd marietta, ga
      I pulled to gas station as i use to know owner of this place. I use to live there nearby. The owners short name (Mesh) , thats how every body called him. So one i pulled in (I tough i am gonna say hi and whats going on, how is business.. So once i pulled in on first pump some car stopped behind me and start honking.?? If you need something — get out of the car and tell me what you need.. But jack ### honked another time !!!, i turn off the car and get out asking what do you want.. And there was plenty of space to go around in any direction, any way, when i came out of restroom, , that negro ### start screaming and calling me names !! Me !!, like i own him anything, , of course he didnt expected that i reacted back in same way.. Fu.. K you #### your mo.. M and so on.. I almost start laughing by seeng this show from the side point of view. And ask mesh:— are you going to do something about it ? He replayed : - its my employee. I was speechless and shocked. So he practically kiss his negro ### and showed to to door !! When i said that i am gonna call cops and they will explain this negro ### who is right. To be short - - ### exxon gas station on austell and callaway rd corner !!! Keep away from it, something wrong with this owner ### liker. If you need address and more detailed, i will gladly find it out !! I was ready to twist head off this ### negro american, this is what normally ### get in country where i originally from, , but oooo big no no in usa, , can't touch negro, he is mf special.
      I doubt that he is special or even normal!! they look like trash to me. And i nev gonna change my opinion on negros that acting like this. Unfortunately 90% of negroes around atlanta acting or ready to act like this, and only 10% nice normal people !!! Think about it !!, , thanks god trump won !!

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        Exxonmobil — service station attendants verbal abuse.

        Date of incident: Tuesday, January 17 Time od incident: 6:30 a.m. At 6:30 this morning I pulled into the...

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        Exxonmobilservice complaint on a station

        This morning around 4:30am, I pulled up to station 8781 sw 72nd street, sunset, florida 33173, near sw 87th place. This is the 2nd time this has happen to me at this location. It's open but no one is there to help me with getting additional merchandise or any issues I may have. On this occasion the pumps were not working properly I went to ring the bell and still no answer?? Waited and pulled to another pump and was unsuccessful. I am a plenti rewards member and it's unfortunate I had to go to the chevron near by. I am really reconsidering being a member of mobil and all of its affiliates. My card # [protected]. I would like for someone to contact me regarding this matter. My work number is [protected] and my name is brandon clayton.

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          Exxonmobilthe pump for fueling your car

          Hell I visited the new Mobil gas station located at 4501 Union Blvd st.louis, mo.63115...At 245pm 12/20/2016 I purchased almost $20 worth of fuel the octain selector was broken the excuse given was I had to juggle it or push the button had.This station has only been open 1 day brand new why such complications.Also the squeegee for cleaning the windows dirty/water not worth my time stopping here again just to be lured towards low price gasoline.

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            Exxonmobilyour manager & cashier @ the greely, co store

            My husband and I were layer over... Went in this morning to get a cup of coffee... As always we got a 44 oz. soft drink cup... The cashier wanted to charge us for 2 - 44 oz. cups... We have never had to do that before... So we chose not to get it at all... I told my husband to pour it out... The manager - said you pour it out and your no longer welcome here... So we didn't pour it out... But we did not purchase it for the fact they were forcing us to pay more than we usually pay... Which we normally pay $1.69 + tax...
            We went in alittle while ago and ate at the Double Dutch & came out to purchase some from your store & that same cashier came over to us in front of a store full of people & said my manager was not kidding when she said you weren't welcome in here anymore... We said she said if we poured that cup of coffee out - is what she said... WHICH WE DID NOT POUR OUT!...
            My husband drives for Interide and we have probably spent over $3000 in your store in Greely, CO just this year...
            So we are wondering your thoughts &what will be done...
            Please call me at [protected]

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              Exxonmobilunethical discriminating behavior

              Hello,

              My name is Gloria and I just had a discrimination issue with one of the cashiers at one of your Exxon Mobil franchise in San Marcos, the address is
              STRIPES #1505
              1636 AQUARENA SPRINGS DR
              SAN MARCOS, TX 78666
              [protected]

              The cashier's name is Maks and he says he is in Charge of the Exxon as long as his boss the owner of this Exxon station was on vacation. We had a bit of a tension around 7pm, and he was extremely rude, did not treat me as any customer because I am black! He persistently tune me off by cutting me off whenever I was trying to explain to him the difficulty I encountered when at pump 5 where I was, trying apply my plenty points to buy gas! I encourage you to please watch the video recordings of the store around 7:15pm on November 28th.
              I feel very discriminated and offended by his reaction, I came from a long day and encountered difficulties trying to apply my plenty point card when he told me that "he did not know how it works by entering the phone number" and instead of telling me that he had not experienced it in the past, his approach was rude and mean by telling me "there's nothing more I can do for you" and that "he does not have time to argue" when I was not arguing! I was being calm, and bottle every hurtful little reactions and words he kept saying, telling bluntly and rudely how he never argues with his "best of the best of the best...customers", I asked him "so you are insinuating that I am a bad customer?", he simply said "Thank you!", insinuating that I should be quiet and leave since he has other customers to serve. Am I not a customer?. I come to plead with you to do something about it, I am a people person and I never encountered something like this before, please please please, this city does not need discriminating, and regarding a customer as being less of a customer than others. I beg you to please do something about it because I am not feeling safe and I feel that my rights have been violated by simply listening to him disrespecting me as a human being with rights, and a customer.
              I beg you to please do something before I call the authorities and sue that franchise for discrimination as the only black customer on this night, to be regarded as less of a customer than others.

              Sincerely,

              Gloria K.

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                • Updated by Gloria MK · Nov 28, 2016

                  Please do something as I am feeling violated and somewhat striped of my rights

                Exxoninitial charge on pump before starting to fill was not zero.

                I was at the Exxon pump at the Kal's Food Stores 10, FG30123298001, on 10/24/2016, transaction #[protected]. After I swiped my card, and chose the fuel grade, the pump display showed that there was already $.03 worth of gas used. I did not have the pump in my car yet, so I know that nothing had come out yet.
                I have a picture showing that initial charge. I use this station quite a bit when I go through town, so wonder how often this happens. May not be much money per transaction, but would add up.

                initial charge on pump before starting to fill was not zero.

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                  • Wine Is Good Oct 29, 2016

                    When you lift the handle to start the pump, did it go back to $0.00? Do you not know how to hit the button to talk to the clerk and tell them to 0 out the pump? No? You just pumped, took a pic and jumped on the internet like a vigilante.

                    0 Votes
                  • Mt
                    MTBecky Nov 05, 2016
                    This comment was posted by
                    a verified customer
                    Verified customer

                    I think you've had too much wine, Wine is Good. Obviously you don't have all the facts but decide to publicly degrade to make a mark in the world.

                    0 Votes
                  • Wine Is Good Nov 05, 2016

                    I have all the facts you put in your complaint. If there are more facts, then state them. Otherwise, I will go by your own words. Which is stupid.

                    -1 Votes
                  • Wine Is Good Nov 07, 2016

                    CS, yes, but usually they put a yellow bag on the handle to tell people that the pump is disabled. This person is just an idiot.

                    0 Votes

                  Exxon Mobil Corporationrecruitment scam

                  Received this email:

                  Exxon Mobil Office
                  Attachments7:08 PM (21 hours ago)

                  to me
                  Hello [Deleted]

                  Offer of employment as (Production Manager)

                  We are delighted to offer you an employment with Exxon Mobil Corporation Texas USA; in the above position. Your employment terms and conditions are set out in the attached employment contract letter.
                  Attached document is your employment contract letter to work with Exxon Mobil Corporation Texas United States of America. Your job interview will be when you arrive in U.S; but the interview will not have any effect on your two years employment contract.

                  We have forward the original copy of your invitation letter to the United States Citizenship and Immigration Services (USCIS) office; for the processing of your U.S Employment Visa. The United States Citizenship and Immigration Services (USCIS) will contact you within 24-48 hours.

                  Sign the last page of the contract letter and scan it back to our office email; and if you have any enquires concerning your employment offer please don’t hesitate to contact us via email. We look forward to your arrival at our company and we are confident that you will play a key role in our company's expansion into national and international markets.

                  Yours Sincerely;
                  Michelle Owen
                  Exxon Mobil Corporation
                  Corporate Headquarters
                  5959 Las Colinas Boulevard
                  Irving, Texas [protected]
                  [protected] United States of America
                  Email; “[protected]@fla.la”

                  This is a scam email but they are using real ExxonMobil employee names!

                  They set up a job advertisement available here that has been sent around on email:
                  http://www.ub.edu/feinaub/docs/160530ExxonJobOffer.pdf

                  Do not send them an application!

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                    Mobil Gas Stationbad service

                    12701 SW 88 at Miami Florida. 11:45 pm between through the door, the employee told me I will close the turn of the 12. I told him the customer first learns that., I gave them a redbull and $40 so that the rest would be gasoline. Only I can charge you the redbull. Give me my money back. The cashier Lock the door until almost 12 false imprisonment. I 'm looking for a lawyer.
                    [protected]@live.com

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                      Exxonmobil Oil and Gas — contract agreement letter

                      Dear exxonmobil team, I have received the below e - mail and I think it is fake, please verify. Thanks ...

                      Exxonmobilgasoline service with credit card usage

                      Hello!

                      All Exxon Mobil Serice Station, as I traveled over 5 states, do not give receipts at the pumps when using any credit card or debit card. Even their own card when used one must be forced into the store and wait in line for a receipt that should have been given, when " yes" is answered if one is wanted AT THE PUMP. Discovered by asking if these owners are of Arabic decent. Everyone WAS owned and operated by Arabics!! Are they cheating the consumers that do not scrutinize their monthly bill? I'll bet you 10 to 1...yes they are!!! I have started paying cash for my gas at other stations that do not bear the name Exxon Mobil on it. My husband, here in Baytown, Texas has been employed by Exxon for over 25 years and it is a disgrace for him and I to have to buy Shell Gas and give our service to other stations!!! Anyone in America that does not offer receipts, especially after purchasing near and well over $50
                      of product or merchandise, is up to NO GOOD!!! I believe that thousands of dollars are being stolen, from consumers due to the underhanded way that they deny easy and correct transactions! I will never do business with Exxon Mobil corporation until this is put an end to! Thieves act in this same manner. Please tell on them...I'm telling on them to you. Please help the unsuspecting consumers. Thank you! Susan Johnson. 05/2016. and every time in the previous 6 months in Texas (my home state)

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                        Exxonmobil — human resources

                        ExxonMobil Contacts & Informations Posted: 2013-12-25 by Angela Ashworth Unethical Business Practice...

                        Exxonspeed pass

                        I have been using an Exxon credit card and an Exxon Speed pass for about 18 years. About two or three weeks ago, when I tried to use my speed pass I was prompted to also input my zip code at the pup. This had never happened before. Called Exxon speed pass customer service last week, account was review, account is up to date no problems with the account. Was told by the customer service person that I spoke with that the issue with having to input a zip code had been taken care of and if it happened again to call back. Called back on 2/2/16 because of the same problem, different customer service agent, different story. Something about Exxon upgrading security at pumps. I mentioned that I was with a co worker who used his speed pass and he was not prompted to use his zip code. Oh, by the way, only diff., he is W/M!!! Anyone else having this problem? Defeats the whole point of "speed pass."!!!

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                          Mobil1oil change

                          I took my car into the Mobil1 station on September 19, 2015 for an oil change. It took only a few minutes for them to supposedly replace the oil filter and oil and check tire presure. I thought it seemed too quick. I thought about asking to see the oil but was in a hurry. When I got home I opened the hood and checked the oil and it was very dark and low. I took the car back and complained. The attendant told me that I wasn't getting my oil changed enough and that was why it was dark. What baloney… I change it every 5, 000 k. They said it was fine and refused to add more oil or change the oil and filter again. Needless to say, I won't be returning there.

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                            Exxon Gas Station — rude cashier unprofessional behavior

                            On Friday October 16, 2015 at 11:18 pm CST I stopped in to use restroom but was told that the restroom wa...

                            Clinton

                            Exxonstop gas during fueling while meter was running

                            Today i went to exxon gas station on the corner of alief clodine rd and eldridge pkwy and asked for cash card fuel which was written $1. 79 / gallon. Person asked me for the number on which my car is on so i told him the number and asked me to give $20 cash card. He told me that he open that number from station. When i was fueling the pump went off for 5 - 6 times but the meter was running and showing that i got 11 point something gallons. But my car indicated how much i can travel miles / gallon. . . 3days before i got $10 gas from sams club for $1. 85 / gallon and meter was showing 175 miles for 6 gallons. And those exxon cheaters gave me 11 gallons as meter was showing but traveling miles were showing 211. So i have to complaint about that station which they didn't even gave me the receipt of my $20. Just go someone and check how they r cheating with people by switching off the gas from inside gas station.

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                              Mobil Gas Stationemployee smoking just few feet away from pumps

                              9-9-2014: Again, I went to Mobil Gas Station today to fill up and what do I see? The manager outside smoking a cigarette AGAIN. She is smoking just feet away from the pumps. She is not the only one, either. There are at least 2 other employees that smoke right outside the door, too, just feet away from the pumps.
                              I have mentioned it to her and so have others. When I asked her isn't she afraid of starting a fire or the place blowing up due to her smoking...as a hot ash can land in gasoline on the ground...she said to me, "Well, it hasn't happened yet." I can see that as YOU ARE STILL HERE.
                              I believe this is one employee that needs to be fired.
                              I have saved the picture on my cell phone as I can zoom in on the picture if needed to be shown to anyone...maybe an attorney?

                              employee smoking just few feet away from pumps

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                                • Jd
                                  jd66512000 Dec 20, 2011
                                  This comment was posted by
                                  a verified customer
                                  Verified customer

                                  they are doing work NON UNION!!! i spend about 125$ a week there at least if the work continues i will NOT step foot in the store again!!! and when the picket goes up there will be ALOT of lost $$$$$$$ for mobil if this matter is not taken care of!!!

                                  0 Votes
                                • Mk
                                  MkStItCh Sep 10, 2014

                                  You keep saying she was a few feet from the pump BUT the picture shows her much further away. I would call a few feet maybe 4-5 feet away. I don't think standing in front of the building almost 12-14 feet away as being a few feet from the pumps.

                                  1 Votes
                                • Sh
                                  shadowsmom42 Sep 10, 2014
                                  This comment was posted by
                                  a verified customer
                                  Verified customer

                                  To MkStitCh:
                                  ARE YOU KIDDING ME? So you condone smoking at a gas station? It clearly states NO SMOKING. What's wrong with you?? BTW, a 'few feet' is anything over 2 feet, which, BTW...is a couple...just in case you're not getting it.

                                  -2 Votes
                                • Sh
                                  shadowsmom42 Sep 10, 2014
                                  This comment was posted by
                                  a verified customer
                                  Verified customer

                                  Last time I was there, she and her employee WERE just 5 feet away from the pump, if you want to get into 'exacts'. They were standing on the other side of the building.

                                  0 Votes
                                • Mk
                                  MkStItCh Sep 11, 2014

                                  NO, I DO NOT CONDONE SMOKING AT A GAS STATION OR ANYPLACE ELSE.
                                  It usually states "NO SMOKING" at the pumps... I can not tell you how often I see ash trays in front of gas station buildings.
                                  BTW...As far as YOUR definition of a few "a 'few feet' is anything over 2 feet"... That means if I am 5000 feet away then it is still a few...just in case you don't get it.
                                  Now mind your own business and leave the cancer causing people alone.

                                  1 Votes

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