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Extra Space Storage

Extra Space Storage review: Payment/customer service

D
Author of the review
2:34 pm UTC

Daniel Pena

[protected]@gmail.com

Unit:3093

101 American Blvd W. MPLS, MN

55420

Last month I was charged a late fee for my unit which should not have been because I have auto pay. They charged a late fee becaues they added money on to my payment for insurance I never agreed to; which brought my payment up, so I did not have the correct amount on my card. This is very unprofessional, and I would appreciate it if someone can look into this.

Desired outcome: I would like the late fee taken off my due payment, along with the insurance payment I never asked for. My bill is supposed to be 36$ a month.

Keywords:
agreement auto pay card charged correct amount insurance late fee look into payment unprofessional
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