Extra Space Storage review: Bad buisness practice, poor management district level

I rest a Space in Revere Massachusetts for the past 16 yrs, first under wayside and now under Extra Space. Since Extra Space have taken over they have done quite a bit without any notification. From changing the Door to the unit, to changing the Lock and holding the Keys for over a year before giving them to me or even informing me that this happened to in the last 2 years not giving any notice about rate increases and then expect that you can just afford it without notice. I was in the Electricial Buisness over 30 years and that ain't how you treat a Customer. The District Manager, Asia she called herself, basically had a callous attitude and just want to placate with a credit on the account. Nah Nah, that ain't how we Play where i am from. You want to be paid, I want to be treated with respect. I also Want To Hear From A Regional Manager or I will keep Papaering this with negative reviews til someone above Asia responds.
I ain't disputing that you have increases, I am disputing the Application of it and I am disputing the Porous Attitude of Asia, Your So Called District Manager.