Extra Space Storage

Low rate to get you in and then the rate increases within 6 months. My rent increased almost 30% after 12 months. Then my unit at their Linden location flooded because of the facilities HVAC next door leaking and I suffered several thousands of dollars in damages. I moved out of the unit and had to go through their outside insurer to get reimbursed and was only covered up to $2000. I also had a $100 deductible and when I asked the district manager at this Staten Island location for a refund of $100 off my last month's ren I was told no. He said that I was no longer a customer at the time of the phone call and had I been they may have given me the refund. He said all they would do is make sure the next person that rented my unit didn't have the same problem.