Expedia
reviews and complaints

On January 13th 2022, I attempted to book a flight an upon expedia confirming my purchase I noticed within seconds that the date I chose and the date for the confirmation were different. I contacted them immediately to correct the error. They assured me that I would be refunded my funds within three days which I expressed I did not like because I had just purchased the ticket and just wanted to change the date. They explained that they would have to cancel the ticket and issue me a refund within 72 hours. Note: I had to purchase another ticket in the mean time while my funds were being held. As of today, I have not received any funds and expedia is stating that they have released the funds.

Carlos Cota
[protected]@yahoo.com
[protected]

I was issued a credit of $200 by Expedia after Expedia cancelled my hotel booking last year 2021 due to having a hotel available for booking then later cancelled.

This unfortunate cancellation cost me an extra $600 and Expedia issued a credit of $200 that I planned to use as a Pay Later option on this year's family trip unfortunately, the credit cant be used for a Pay Later booking option. I need help with the $200 credit issued by Expedia due to an error on their part.

I am trying to book a hotel for my annual family trip and I always select to "Reserve Now and Pay Later" but the $200 credit is not available with this option. I need this corrected please so I can use for a Pay Later booking asap.

Need help with this asap.

Itinerary number: [protected]
On 26 November I made a reservation at a hotel in Istanbul and booked and paid for the reservation.
On 23 December I arrived at the hotel late at night with my husband. The hotel staff asked me to pay an additional fee. It was hard to understand them and I thought all fees were paid so I asked for more clarification. They said we had to pay 20E extra per night because the price had changed. We said we had booked and paid in advance and the price could not change
We were then told it was because of the change in Exchange rate but this would not make sense as we paid in USD a month ago when the exchange rate was better. The staff were very rude and insisted and so we had to also shout back and say we were not paying any additional fees and they should talk to Expedia if an error had been made. At this point we received a key for a room but was told in the morning we must change rooms.
In the morning we appeared for breakfast and were instantly shouted at for more money. We tried to explain that we had booked and paid one month before with Expedia and the price was fixed. We then met other guests in the hotel who were being asked for more money. One couple was also with expedia. We phoned Expedia and were told to pay no more money. I explained that the hotel manager was not letting us stay without paying more. Expedia reps told us to call the police. One of the other guests had called the police but when the police arrived they did not speak English and did not seem to care. Staff would not speak in English to Expedia and Expedia seemingly had no staff that could speak Turkish. By this stage some of the staff were screaming at guests for money, it was really horrible.
We decided it was not a good idea to give them more money, so we had to leave and find some way to salvage our holiday by finding alternative accommodation. As airbnb and booking.com are not allowed to operate in Turkey this was not easy and we had to buy and use a VPN, using our roaming data. We decided to cut our holiday short so we could find accommodation within our left over budget (as NYE rooms had gone up since we booked one month ago).
As a result we incurred a great deal of emotional stress. After a year of working on health issues for the pandemic, I wanted a break - not to be shouted at by hotel staff, lose my accommodation and find more money to buy new accommodation. Additionally most Expedia staff didn't seem to be able to understand my complaint. Perhaps because I was so upset but also I felt that having hidden charges is extortion!
I also lost the money spent on 8 nights accommodation.
I would like Expedia to stop all trading with this hotel. It is really unacceptable for people to be treated like this. I would also like a credit note to the value of 8 nights of the accommodation, borne by Expedia. And I would like acknowledgment of the terrible issue that took place as it is a very damaging experience.

I was booked on French Bee to fly from San Diego to Tahiti. French Bee changed their portion of the flight by two days. This obviously did not meet my needs and was not the product I bought. I tried to cancel the flight through Expedia. The first time I was put on hold for over an hour before I hung up. The next time, again after a long hold, I was told to call French Bee. French Bee referred me back to Expedia. Again, I called Expedia and placed on hold. After getting an agent, I was told they Expedia would have to contact French Bee to ensure I would get the full refund. I was to hear back within 72 hours. Five days later, I called Expedia. After getting an agent I was again told they had to contact French Bee. Fortunately, she did this while I was on hold. After the 20 talk and hold call, the agent resolved the issue and said I would get a refund in 6-8 weeks.
This is ridiculous. After having all the issues resolved, the refund should be issued within a few hours.

We booked a car rental at the Cabo San Lucas airport on December 28, 2021 for:
Midsize Car
Pick-up
Tue, Dec 28 at 10:30am
Reserved for KIMBERLY Diane COX
Thrifty
In Terminal, San Jose Del Cabo, MEX
Drop-off
Thu, Jan 6 at 10:30am
Thrifty

Car details
Your Nissan Tiida rental will fit 0 people.
Nissan Tiida or similar
Midsize

Pricing Summary
Due at car rental counter
$950.04
Base price
$649.80
Taxes & fees
$300.24
Total
$950.04
Confirmation #J99020264E9

When we arrived, we were given a compact car that would not even hold the passengers and luggage and were told that Expedia really gave us a "C" class car (which means nothing to us) and told that our price for this tiny car was really over $1600.00 USD, not $950.04 as stated on our reservation! So, here we are with a car that is too small for our passengers and luggage but now we are also being charged almost twice what our Expedia confirmation letter stated. The car rental said this kind of mistake is common with Expedia and it was all their fault. Our encounter was very unpleasant and the Hertz/Thrifty agent really did not care what our problem was or if we would ever be return customers. Very unhappy in this deceptive event!

I have tried unsuccessfully to contact Expedia concerning an AA credit due to expire in March 2022. I would like either a refund of the amount of $233.80 or a 6 month extension. It is financially impossible at this time for me to travel by March 2022.

Expedia was used to book 2 round trip tickets and hotel to Hollywood Florida. The time of the travel was right when the country shut down due to the pandemic, and we had to cancel, because the hotel had shut down. Ok so I did get a refund on the hotel, but was issued credit vouchers for the airlines. The voucher for Delta airlines was fine and was able to be used for a current trip we just booked thru Expedia. The issue is the JetBlue flight credit voucher deadline was changed to 12/31/21, without any notice, we attempted to contact Expedia on 12/31/21, but due to the travel nightmare that was going on with thousands of flights being cancelled it was impossible to reach anyone, was suppose to be called back, but that never happened. Attempted to call on 1/1/22, and after 3 hours of waiting finally reached an inexperienced customer service, who basically said nothing can be down, then requested a supervisor, or indicated they would contact the airline for us and request an extension, . Well I also called the airline, and they informed me only Expedia can extended the deadline. The return email that was received from the Expedia customer service, indicated they needed the ticket number in order to extend, and with all common sense, we DO NOT have a ticket number, therefore that whole request was null and void.
The travel numbers are [protected] for 2 JetBlue flights, that we are trying to use to rebook 2 JetBlue flights. From everything I am hearing, it is Expedia decision to extend travel on jet blue. I have use Expedia for the past 25 years for travel, and to be treated this way is a disrespect to your customers.
I also had a credit for Hawaiian airlines that was booked for June 2021, and because of there restrictions due to Covid, those credits are also expired after 6 months, which again was done with no notification. Currently Expedia is holding over $600.00 in credits, and we are being told they are expired. Before I report you to the appropriate places, I would want to hear your final explanation on how u wish to resolve this issue.
Carol Murphy
[protected]@verizon.net
[protected]

My husband and I had Alaska Airlines flight credits through Expedia that were to expire December 31, 2021. We could not plan to use them until that day due to many reasons. I started a chat around 7:15pm with a virtual agent who could not help and tried to get a live agent. A live agent was not available. There were two phone numbers to call. I call the first one 1-866-316-0357 at 7:04pm then at 7:06pm and waited 41 minutes with no response. I tried a chat again with no success. I called the second number 1-866-310-5768 that gave the wait time as 8 hours. I hung up and called the first number again at 7:52pm and kept the call open for over two hours then I gave up.

Here is the chat conversation:
Virtual Agent
Hi, how can I help?
Use airline credit
Virtual Agent
I'll need a moment to find that for you.
Here are your bookings having credit.
Virtual Agent

Multi destination trip to HNL
Fri, Sep 4-Sun, Sep 13
Confirmation: AWOKUZ
See itinerary
Select booking

One way trip to SFO
Thu, Apr 16-Thu, Apr 16
Confirmation: ZEPFMS
See itinerary
Select booking

One way trip to GTF
Sat, May 2-Sat, May 2
Confirmation: AHVBIS
See itinerary
Select booking

Can't find your booking?
Maybe you booked with a different email address. Do you have different information you'd like to try?

Looking for upcoming bookings?
Are we there yet? Almost, here's what you have upcoming.
Show upcoming bookings

Looking for completed bookings?

New chat:
Welcome back! Looking for your recent trips? You'll find your completed bookings here.
Show completed bookings

Select booking
Virtual Agent
Sorry, I'm having trouble. Let's get you to someone who can help.
I'll need a moment to find that for you.
Thanks for getting in touch! Sorry, our chat agents are currently unavailable.
You can call us locally at 1-866-310-5768 or +1 404-728-8787 (from abroad, charges apply).
Are my still good since I cannot reach an agent?
Virtual Agent
I'll need a moment to find that for you.
Thanks for getting in touch! Sorry, our chat agents are currently unavailable.
You can call us locally at 1-866-310-5768 or +1 404-728-8787 (from abroad, charges apply).

Yesterday, January 3, 2022
Hello, Can is still use my credits from a cancelled trip in 2020?
Virtual Agent
I'll need a moment to find that for you.
I see you have this booking.
Virtual Agent

Multi destination trip to HNL
Fri, Sep 4-Sun, Sep 13
Confirmation: AWOKUZ
See itinerary
Virtual Agent
Let's make a change to your booking.
Virtual Agent
What do you want to change today?
Contact an agent
Virtual Agent
Hang on while I check on that.
Virtual Agent
Your estimated wait time: more than 15 minutes. If you don't want to wait around, I can text you when the next agent is available. Either way, let me know and I'll get you in line.
I'll wait here
Virtual Agent
Help is on the way! Connecting you with an agent as soon as possible.
Please keep this chat open. If you leave this page or make other selections, you could lose your place in line.
Virtual Agent
An agent is now available, please confirm you're ready to chat. Need a bit more time? We'll wait 20 minutes for your response before disconnecting.
I'm ready
Virtual Agent
Hang tight. You'll be shortly connected to an agent.
Rahul
(Agent)
Hi, My name is Rahul. Please allow me moment whilst I review your conversation
Hi Rahul, Thank you.
Rahul
(Agent)
As I can check your concern is regarding airlines credit, Correct?
Yes
Rahul
(Agent)
May I have your Itinerary number on which you have credit ?
It is Alaska Airlines. [protected]
Rahul
(Agent)
Alright. Please allow me couple of minutes, whilst I am pulling up your reservation details.

Please keep this chat window open so that we can stay connected.
Thank you.
Rahul
(Agent)
Sorry to keep you waiting
I have checked that your credit is expired on 31stdec21 and no longer available
Oh. I'm looking at the website page that shows the credit is about to expire and I've refreshed it twice. I tried to have contact with an agent last night and after waiting on the phone for three hours I gave up. I know you all were quite busy but I hoped I could get through before midnight my time (mountain).
Life is such lately that we could not make a decision until yesterday.
Rahul
(Agent)
I can completely understand that Jean but now we can't redeem it only airlines can as an exception.
I see. How would I go about contacting Alaska Airlines?
Rahul
(Agent)
Yes that would be helpful
Okay. What do I do?
Rahul
(Agent)
Can I help you with anything else?
Call them and ask if they can use it

In the meantime, I filed a complaint through the expedia.co.uk customer service website. I chose the wrong website for the US customer service but it still worked.

This is my message:

To Whom It May Concern,
Covid changed our lives for the foreseeable future. The decision to travel has not been an easy one. My husband and I made plans to go to Hawaii. It wasn't until this week it would be possible. I was in the queue to talk to agent December 31, 2021. I have Alaska Airlines credits to use. I called 7pm mountain time and waited hours on one phone number. I finally hung up just before midnight believing I would not be able to talk to an agent. The other phone number given said the wait was 8 hours! Of course that would have been around 4am! I realize your agents were taking care of many, many customers but Expedia should have anticipated the number of customers who would try to rebook that day with more agents.

I have been a loyal customer with Expedia for over 30 years. I have enjoyed the excellent experience using Expedia for booking from flights to car rentals to hotel reservations. I am so disappointed I cannot use my credits through Expedia! The only recourse given to me by a live agent is to contact the airlines directly. I believe this is what Expedia should do.

I and other customers are in the same situation as me. Please restore our confidence in using Expedia for our future travel needs and find a way to use the credits. I am sorry to say if I cannot be helped this will be the last time I use Expedia.

Jean Mazur

I received an email acknowledging my message yesterday, January 2, 2022. It stated they would send a reply within 24 hours. This is the email today:

Flight Assistance
Inbox

Expedia
4:59 AM (5 hours ago)
to me

www.expedia.com
Dear Jean,

Your itinerary: [protected]

We are contacting you in regards to your "Flight Booking" query.

We apologize for the inconvenience caused due to delay in responding.

The tickets are expired hence please contact the airlines directly for further assistance.

We appreciate your patience and understanding.

Regards
James
Expedia US Customer Support

Jean Mazur
9:23 AM (45 minutes ago)
to Expedia

James,

Expedia's response is not acceptable! This is more than an inconvenience! It's not my or your customers' fault that Expedia did not have enough agents to serve their requests on December 31st knowing there were many airline credits expiring that day and were left with no other way to contact Expedia. I know I am not the only one dissatisfied from reading about this issue on other websites.

My credits did not expire when I called and waited on the phone. A proper solution would have let those in the queue before midnight be allowed to complete their business instead of penalizing them. Treating your customers this way will lose Expedia business. You've lost me. I have spent thousands for your services, which until now, I have been happy with.

I will continue to pursue this matter with management above you.

Jean Mazur

I have attached a screenshot of the coupon page from today.

I have not contacted Alaska Airlines yet. I first wanted to work with Expedia to resolve this matter.

Thank you for your consideration and help with this matter.

Jean Fleming-Mazur
260 US Highway 89, Vaughn, MT 59487
[protected]@gmail.com
--

I rented a car thru Expedia here is my experience: Rented a car in FLL Location in Dec They push insurance very hard even thought I had purchased the Insurance thru Expedia at time of rental plus I had my own personal that covers as well was constantly told they do not cover all that was needed in Florida lie number 1 I rent 3 times a year in Florida they even kept sending me e- mail to add insurance. It was a VW Silver Convertible one headlight was out the other loose inside the light housing, the windshield washer water did not work, gas millage was 15.5 in city 22 in highway when I went to fill up there was no gas cap, I inform them was told their cars do not have gas cap that is a fire liability. Not to mention a $1000 deposit do not be fool by low prices. I have all pictures and e-mail corresponded from them to prove the above.

Hi

My name is Dr Konstantinos Vazouras and I am writing to file a complaint against Expedia.
I have been trying to chat several times last few days and it goes nowhere.
I am currently on hold for 56 minutes (!) on your help line; a lady answered 3 minutes ago, got my itinerary details and put me on hold again... (+[protected])
My itinerary rebooking date ends today and I need to make my flight booking urgently, but it has been a nightmare.
The website/app do not work; when clicking on "use credit" an error message appears.
What am I supposed to do? Lose my $306.60 credit? I already found the flight I need to book with same airline, but I am still on hold…. 1 hour 2 minutes now and counting…. My itinerary rebooking date ends today. Please help.
Why should I lose my credit because of Expedia incompetence?
I need immediate help with this
Best regards,
Konstantinos Vazouras
Itinerary #[protected]

Please drop Economy Rent a Car from your listings.

I rented a car through Expedia at KEF Iceland in September, and the local company rents VERY dangerous old cars. I do not want to provide my name to you, because they are fraudulent and many people have complained of unauthorized charges on their credit cards later -- plus they seem to be criminals, so I don't want them to have my name.

This is the link on Economy's webpage. Note the address is Njarðarbraut 11,
260 Reykjanesbær which matches the addresses for the various brand names they use:
https://www.economyrentacar.com/iceland/

But to be clear, I booked through Expedia's website. I returned the car several days early because it was dangerous.

Just look at these reviews:
https://www.tripadvisor.com/Attraction_Review-g189970-d15306146-Reviews-Car_Rental-Reykjavik_Capital_Region.html

https://www.trustpilot.com/review/faircar.is

https://www.trustpilot.com/review/www.economyrentacar.com

These are very old cars with extremely high use - over 200, 000 km in many cases. These should not be on the road at all. Brakes that don't work - worn tires that need to be replaced - engines that barely start - check engine service lights on - rusted body damage apparent and who knows what else that cannot be seen.

The low rates are a scam. You will risk having car stop working in the middle of nowhere... or worse have a flat tire or other mechanical malfunction and crash.

They operate under multiple names, so check the two addresses below to see if the reservation or website has the same address. Check out other reviews and do web search for these names and you'll see horrible experiences others have had.

Economy Rent a Car
City Car
Fair Car
Iceland Car Rentals
NU Car Rentals
Wild Campers
Nordic Car Rentals

Location near Keflavik Airport
Njarðarbraut 11
260 Reykjanesbær

Location downtown
Hverfisgata 105
101 Reykjavík

I have credit due in writing and Expedia has me on phone 4 to 6 hours multiple times opening investigations over 14 months now as my credits are about to expire not allowing me to book flights

Itinerary #[protected]

I purchased an international ticket to Accra Ghana through Expedia for Mar 2020 right before the shutdowns due to COVID-19. The ticket was issued for Ethiopian Airlines. The flights were cancelled and I was issued a credit to use by Dec 31, 2021. I have not been able to travel due to vaccination status and other personal reasons. In August 2021 I reached out to Expedia to see if I could either extend my ticket last Dec 31, 21 or be issued a refund. I was told that I was unable to extend my ticket however I was eligible for a refund which would take 6-8 week. Since August to date I have been calling Expedia regarding my refund status and was told that they sent the request to the airlines to issue the refund and how I have to contact the airline for the refund. I contact Ethiopian airlines SEVERAL TIMES who advised that Since I purchased my ticket from Expedia, that's who would issue my refund. Makes sense to me that since I purchased through Expedia, Expedia should issues the refund. I have been calling back and forth to both Ethiopian airlines and Expedia and both are not resolving this issue. As of date 12/19/21, I am still waiting on my refund to be issued. The lack of responsibility from Expedia is very frustrating as I have been purchasing from Expedia continuously for 15 plus years. I need to know when my refund will be issued OR if that is a problem, please extend my ticket into 2022 year.

I made a reservation two months ago for a room at the Penny Farthing B&B in St. Augustine, Florida. I paid in full for the two night reservation. When I arrived yesterday at the Penny Farthing I was told no room was available and that the Penny Farthing had no record of our reservation through Expedia. We were fortunate to find a different hotel room at a Best Western on a very popular night in St. Augustine. Then Expedia has given us a very hard time about refunding our $400 plus. And we had bought the "protection plan". Expedia's customer service has been TERRIBLE. Just the worst.

I purchased two international tickets to South Korea through Expedia right before COVID-19. The tickets issued were for Asiana Airlines. All flights were cancelled and the tickets were on credit up to November of 2022. We have been waiting for the quarantine to lift but it doesn't seem like it will lift soon for any type of tourism. I called Expedia to get a refund on this flight but they instructed me to all Asiana. I called Asiana and they told me that I must request my refund with Expedia. I have been calling back and forth to both Asiana and Expedia and both are not resolving this issue. I am requesting a refund for two air tickets I purchased back in 2019 for travel in April of 2020. Based on my research it seems only right that I should get my refund back from Expedia since I purchased through Expedia. They are being irresponsible passing the responsibility to Asiana when clearly they know the procedure to request the refund from Expedia to Asiana.

Itinerary [protected], Rosemary Ann Dutson-Sater, dates of trip: October 16 - 23. Cabo San Lucas. I booked and prepaid for a room for 2. Due to a last-minute emergency, the second person was unable to make the trip. I used the room by myself. I paid $2, 200 for double occupancy, I should have gotten a refund of $1, 100 for the unused second person (I know this because I also booked a second room for one other person and only paid $1, 100. I am NOT having any luck getting ahold of someone at Expedia that will help me with that refund.

In 2020 I bought a Vacation package from Expedia itinerary [protected]
I bought the insurance. The trip was cancelled by both the airline and the resort due to Covid. I received the resort refund in a Timely manner but kept getting excuses on the Air refund. on 11/24 I received an email saying i had to book in the next 6 weeks and travel by June 2022. Today I was told to contact the airline and the insurance company. I believe this is Fraud I bought the insurance for the whole trip the whole was cancelled not by me but by resort and airline and should be refunded for the whole trip.

on Oct.28 of this year i contacted Expedia online to reserve a rental car in San Diego for our upcoming trip. I made the reservation with Nu car rental and paid by credit card. Approximately 30 minutes later i received a voicemail message from Nu car saying the reservation could not be honored and that i would receive a refund. Since then i have repeatedly tried contacting both Nu car and expedia. Each time I'm told a refund is on the way, but so far i have received no contact and no refund. I would like to know how this is possible. I did not cancel my reservation - Nu car did so. What must i do next? thank you.
james lewis
Expedia acct. # [protected]
conf. # 6540082738nu

Con merchants book a flight that was confirmed.
After I paid sent me an Email saying the ticket was unconfirmed and send me this.

Dear PETER,
RE: Itinerary Number: [protected]
Booking ID: PDHCOH

We have attempted to contact you, on phone number listed in your user profile that you provided, when you made your booking. To inform, that we are unable to issue ticket due to some airline error. So in this case you need to create new booking from the airline website, so that we can issue tickets.
Please contact us at +[protected] from outside the UK. We are available from 8:00 A.M. to 8:30 P.M., 7 days a week.
Please do not reply to this e-mail as this mailbox is not monitored.
Thank you for choosing Expedia!
Yours sincerely,
The Expedia Travel Team

Now having problems getting my money refunded.
Just giving me the run around after being I would receive it by today
Used them for 25 years never again
Now saying they will look into.
Have to find out the status's they say
More run around just.
Then told my he charges would drop of my account and I could phone the bank.
I did phone
More Lies
After that then told me they sent a refund on the first of December. No refund more Lies.

Then they told me this.
The charge that you're seeing on your account is just pending charges. Hence, these pending charges will automatically drop off on your account. You may call your card issuer to check the removal status of this charge.
I did check with bank more lies.

Then saying this.

We apologize for any inconvenience this may have caused you. ^JFThe refund request was already sent last Dec 1, 2021, 9:42 AM. You will receive an update via email within 10-days. Our apologies for any inconvenience. Rest assured that we are doing our best to provide a resolution to your concern. We will appreciate your patience & understanding on this matter. ^JF

Now saying They have to contact airline.

I booked a tour in Paris with your company, I waited at the hotel and the driver never showed up. I tried contacting the number on the reservation and was not a functioning number. I contacted Expedia customer service multiple times, they attempted to contact the vendor without luck. I never got the tour. I finally tracked the parent company, Viator, and provided their contact to Expedia to attempt to obtain a refund. Expedia declined my request for a refund because they stated that the vendor is not reimbursing them. This is fraudulent activity. I booked with Expedia and it is Expedia's responsibility to reimburse me.