Expedia
Reviews and Complaints

I booked a flight to Germany to see my son. I booked it for my boyfriend and I on January 24. On March 23, the airline cancelled my flight and I got an email from expedia. It said I could pick between 2 other flights. They were actually the same flight number only one said it left on Saturday and one left on Sunday (the dates on one were wrong) Also I realized that my boyfriends name was wrong on it. It showed us as having the same last name. I called back on March 28 and on March 30. On March 30, the system automatically booked me on a flight a day earlier. I couldn't do it on that day so I called back. They said someone would call me back in 5-7 business days. No one called back. On April 7, the flight changed again. I sent an email April 8th explaining everything. On April 14 I got an email saying that expedia had been calling and emailing me with no response which isn't true, because I had emailed twice and called alot before that. On April 18 expedia sent an email saying once they had the waiver they would update me. On April 25 expedia sent an email saying that they sent all the information to someone would contact me, which never happened. I emailed back that same day. on June 6th they sent me an email saying they had some more flight options. On June 7th i rebooked the flight with employee Glydel E. She told me I could change the name for 80$. I did not want to pay the 80 because I felt it wasn't me who typed it in wrong and they had given me the run around for too long, so she said to fill out the form and someone would get back to me. of course no one did. I have went on the chat a few times since then, everyone promises to call back within a day and doesn't. Today I got someone and they had me on hold for an hour but when they came back, they said I would have to buy a whole new ticket plus pay the 80$ fee. The new ticket is 900 more than it was when I booked it in January. Why am I just now finding out about that when its 2 weeks until time to go? Why did no other person tell me that before and why did the lady that rebooked me on June 7 say that I would only have to pay the 80$. The people I spoke to before June didn't even say I would have to pay the 80$ fee.

I want to be able to take my flight to Germany with my boyfriend as planned. I can not afford another 1900 ticket at this time with it being 2 weeks away. Expedia or the airline needs to make this right. This is no way to treat a customer who has been trying for 5 months to get this fixed.

I booked Comfort Inn Victoria in London for 5 days- Aug 20-25 through Expedia for 1 room with 2 double beds but I was provided I room with 1double and 1 sofa cum bed for 3 days from Aug 20-22 when I lodge complaint - they by stating don't have it and will give to me on Aug 23 ( on the 4th day of my trip) and their AC was not working properly , keep [censored]ting down and has to reboot , when I compliant - their technician will look into it, but again it shut down in the night .

All these issues ruined my family trip, I want refund for my hotel services , I already spoke to [protected]@Expedia, who provided me with case number [protected] and by stating will look into it by emailing them(hotel ) as they are not picking up phone

Please resolve this issue at the earliest

Kanishk Bhatnagar

Expedia itinerary: [protected]

Expedia Confirmation: NM6KCG

Hotel info:

Comfort Inn Victoria

Confirmation: [protected]

I got admitted in hospital due to a cardiac arrest on 20th August 2023 and I have a flight scheduled for 27th August 2023. I've been reaching out to Expedia and Swiss airlines both and they keep blaming on each other. I've sumbitted official document from hospital to both of them. I was suppose to take this flight with my primary care taker my spouse. My Confirmation number is: 2XAMVF and Expedia itinerary: [protected] and ticket number: [protected]. My case number is [protected].

I tried to book 3 hotel rooms for a family wedding. I went through Expedia as I have used them numerous times and felt confident with them. I filled out all the details for the booking paid the fee. The computer showed it was booked so I waited for the confirmation email. It did not come. I then spoke to the hotel who said there was not booking. I then went through the horror of using the virtual assistant. I spend a great deal of time go around in circles being told that we had no booking and that they hadn't taken any money (they had as it had come out of the credit card account). I was told that even though they had not taken our money we could get it back in 5 days? We waited for the 5 days and no money was returned and still not confirmation email. We then got in touch with the Better Business Bureau who sent a letter to them. The bank advised us to wait a bit longer which we did. Still no return. I then did the virtual agent fiasco again and was told that we did have a booking and the email was sent and we would not be getting our money back. Again I told him we did not have a confirmation email. No point trying to get that point across. What do we do now? We cannot afford to give away 100s of dollars for a service that we never received. I am tired of this big businesses screwing the people for the sake of money.

I made several efforts to cancel a refundable reservation including calling to cancel at the Hotel. They referred me to Expedia. This was a dead end. I waited for over 30 minutes to speak to someone, then, when it was my turn, I got hung up on. They took the money out of my bank account. I filed a complaint with my Bank. Expedia told them after an investigation from my bank, that it was a non-refundable reservation. This wasn't true, I paid the extra money to make it a refundable hotel reservation.

I contacted Expedia three times about this and Fox Rentals twice. Can't change booking. Can't cancel. All I was asking was to shorten an already paid for car rental booking by one day from 8 days to 7 days in November in Fort Myers, FL. The booking was done through Expedia (Fox Car Rentals) and they not only refuse to change the dates but also want to charge an additional $20 "early return fee."

To be honest, the money is not that big a deal to me but the pollcy is more than I can stomach.

Thanks.

cw

11/16/2023 I was looking at expedia/aarp website. I verified price of $157 for hotel. Then as I went to book hotel, I had expedia website come up and I didn't notice that it was not expedia/aarp. I booked hotel unfortunately at a higher rate and when I called back expedia would not help me. Expedia now recommended I call hotel. I called Hotel quoted me a price of $146.59 but could not make changes since original booking was with Expedia. When I threatened a complaint, Expedia then gave me [protected] which was supposed to be expedia/aarp. I waited on hold for 15 minutes and was told he could not help me. I was routed to wrong location. I was told to call back at same 800 number and select option 2.

I called again11:09 with a long wait time again...Automated system is horrible, select text to me code. I put in code and agent will coming in 2 minutes.

I at another wait Maynard transfered to aarp and had to give membership number and press 4 travel reservations and another 15 minute wait.

April 2nd booked for May 18-23 LAX to IAH itinerary #[protected]. On the 17th woke with a temp of 102°. 1st off you need to put in large type that after booking goes to Spirit Airlines that you do nothing else to help customer. Had Trip Protection through you. Why do you sell it when you know Spirit will not honor it? Why book through you when you know "your hands are tied"? Why not tell me when I was booking trip? Makes it seem that you are working with the Airline. Seems like conflict of interest.

Because Spirit made me forfeit my ticket on the 17th said I would receive a Confirmation of Cancelation in my email so I could file a claim. Well they never sent that confirmation to me then turned around and made me a "No Show". They could have applied my ticket or gave me credit. But they did not.

They did ask for another $194 to move trip to August. But instead they (and I feel you are in on it) took my $128 (you still got whatever commission you charge) and then lied about me being a no show. That is why I feel you work with them. Stopped me from being able to file a claim. I can't believe they wanted me to fly with a temp of 102°. Still trying to book for August. Thanks for nothing. And I am desperately trying to book since I just have enough for another trip to see my Mom. Will probably call you which really doesn't make me happy.

Also will file with the BBB and who ever else I need to.

 Dear Team,

regarding the insured agreement:

# [protected]

Claims Correspondence

ELENA KARAMYSLOVA

GOGOLEVSKI BULVAR, H.29,F.25

MOSCOW, 119019

Claim Number: [protected]-01

Policy Number: 23058X00DN

I purchased insurance coverage for my rental with Expedia and had an accident. When i applied to the insurer Genrale they have considered by claim and replied that the claim is not eligible because i am neither US citizen nor puyrchased insurance coverage in the US.

First, this is discrimination.

And second, this is not consistent with insurance terms demonstrated to me.

The attached insurance terms do not provide any limitation neither by citizenship nor by purchase in certain geographical area.

Indeed, expedia is available for anyone to make bookings from and also sells insiurance coverage. If they are selling invalid insurance coverage this is fraud.

Please consider my claim and have it approved.

I’m ready to send hereto a copy of the insurance terms and limitaitons and a reply from Generale.

I’m very very disappointed.

Best regards,

Elena Karamyslova

I booked a rental car for Cancun (Aug 7-11, 2023) and was told that I'd be paying $158 when I picked the car up. When I got to Cancun, however, the Thrifty Car rental agent told me that I would have to pay and additional $70 per day, for four days, for insurance. Essentially the price that Expedia quoted me when they accepted my reservation was nowhere near the correct price. This has thrown off my entire budget for this vacation. I would have made other arrangements if I had known the car was going to cost this much.

Even now, looking at my trip information on the website, I see it advises me that "International rentals may have different driver license requirements. An international driving license is required if the drivers' license is non-roman alphabet. Additional charges or restrictions may apply for drivers under 25." But I would have had to click another, finer print button to get to any suggestion that insurance might significantly add to the cost of the rental.

When I spoke to the Expedia representative via chat, I was told that I should have done the research myself. If I have to do the research myself, what is Expedia for?

Hi, We stayed at the hotel Saturday, August 5, 2023 and Sunday, August 6, 2023. I tried calling you as that was what I was told by the employee at the desk at check out on Monday morning but couldn't get through to anyone.

Found this and am trying this way. Our TV in the room was not working, we reported it, said it would be taken care of. When we got back to the room, it still was not working. A man from the hotel came up and tried to fix it, but couldn't get it to work. When we checked out, I complained about the problem, was told by the lady that I needed to contact you, give you the confirmation number, and have you call them. I asked for some sort of refund. Confirmation number is

#[protected]. I feel I should get some sort of refund. Please advise, here is my email address [protected]@gmail,com. Thank you hope to hear from you soon.

I booked 3 room today at the Hampton Inn in Bolton Ontario. I filled out all the details and paid by credit card. I have used Expedia a number of times in the past and have always found it to be really efficient and quick. Not this time unfortunately, after booking and seeing the the message about the booking being confirmed, I waited for the confirmation to arrive. It did not so I telephoned the hotel to be told that we were not booked. Then I called the bank to be told that the money had been taken out of the account. I then got in touch with Expedia though a virtual assistant called Hisan who kept telling me that the booking had not gone through. He said that there were no rooms left which I knew to be false as I had checked again. He then said that the money which Expedia had not taken, would be returned in 5 days? If the money had not been taken then why would it be returned. As far as I am aware once the money had been taken Expedia had entered into a contract with me to provide what I had paid for. As mentioned I had checked to see if rooms were still available which they were for triple the amount. I dont know what kind of scam this is but Expedia has really gone down in my estimation. I sincerely doubt that I will ever use this site again and will certainly make it known that it is not a reputable company.

Regards

Jeff Roberts

On July 18th my wife and I stayed at the La Grande Inn, in La Grande Oregon. This place was the most disgusting hotel we have ever stayed at in our years of traveling. I tried to point these infractions to the desk clerk to include filthy pillows, stained and smelly. He stated, what do you want me to do about this, I'm not responsible for those problems. Well! I did become angry at this point and he threatened to throw me out. It was a useless endeavor. The cops came because they thought I was outrageously verbally assaulting them. The manager was worse than the front desk clerk. Cops but said it was a civil problem. They offered another room but I could see that would also be a problem. They would not refund my money and trespassed me out of all there other motels in town indicating one company owned them all. Once again they refused to give me a refund and nothing was resolved. The place is not fit for human occupancy.

The rome motel failed to follow its own policy. My son is 17 years old and they refused to allow him to stay without me paying more after they took my payment.

August 3 2023. In their policy children are 17 and younger. They claimed my son was 18 but he will not be until the end of the year.

I had reservations thru expedia. For myself and my 17-year-old child. They took my credit card payment and then requested me pay extra money for my son. I told them he was within the policy age for a child, but they refused to allow him to stay under the original reservation.

I am writing to share my concerns regarding ability to communicate in writing to Expedia customer service regarding travel experiences with Expedia. There is no reasonable outlet for communication and sharing documented information regarding the significant errors that result in financial hardship to customers. The current structure affords no outlet for customer communication nor reparation for company errors.

I made a reservation on 4/26/2023 with Expedia for a trip to Puerto Rica for 6/15 to 6/19/2023, my payment method was AFFIRM. I did not received a confirmation from Expedia for my reservation. I contacted Expedia several time, after which I was told by Expedia Representative that there is no record of my reservation on 4/26/2023 and that I cannot cancel the reservation because there is nothing to cancel.

I started communicating with Affirm about the issue on 4/27/2022, Affirm inform me to get proof from Expedia that the reservation was not made. I contacted Expedia on 5/12/2023 and I was sent a letter from Expedia stating that there is NO reservation for me in there system dated 4/26/2023.

I was not able to take the trip because I did not received a reservation number from Expedia. Affirm paid Expedia in full $2,132.00 but the trip did not happen.

The reservation was for my son 30th BIRTHDAY, NAME: Jamie Forrester.

I am requesting a refund to Affirm. My contact phone number is [protected] and my email is pforrester.[protected]@comcast.net. I look forward to hear from you. Thank you.

On July 3rd we booked a hotel stay through expedia (on line), for a one night stay in Golden, B.C. We booked this the same day we were going to arrive. Upon arrival I heard another customer, who had just walked in the door, say he wanted a room for the night. We paid $193 and he got a rate of $17? (I think it was $172 or $174). I was very surprised that he got a better rate and he had just walked in off the street. When I initially called Expedia to ask why, the only answer I got was something about room inventory. The representative was quite curt and short on the phone. When we returned home I sent an email to Expedia asking for an explanation and proper reason why this happened when their advertisements say "you get the best price" (false advertising as far as I'm concerned). Did not hear anything back from them. Today (July 31), I called Expedia to get some answers. The rep was giving me all kinds of excuses such as: booking at different times you get different rates (well, we both booked on the same day). Second excuse was: inventory allowed for Expedia (well that's not my issue. If Expedia advertises best rate - they should provide it). Third excuse was: different rooms (I spoke with the gentleman that got the better rate and our rooms were the same). Fourth excuse: the other customer didn't book on line (well then what's the point of Expedia if you get a better rate not using them?). Fifth excuse: this was a variation of the first excuse: Booking at different times, hour by hour (are you kidding me?). After all of this, my time trying to get an answer, numerous attempts, Expedia does not even offer to refund the difference of about $20. We were on a 6 week holiday and after this we did not use Expedia again, so how much did they lose in future bookings from us? Totally unacceptable and very disappointing. As I told the rep on the phone, we will never again use Expedia and we will be letting others know about our experience. Left a very bad taste!

In April, my wife and I traveled to the Southwest. In connection with that trip, we reserved a rental car with Ace Car Rental through Expedia (booking [protected], April 13, 2023), and purchased the rental car damage insurance you offer through AIG/AON Insurance - Policy Number [protected]. This coverage is marketed by you as a "zero deductible" coverage in the event of any damage to the rental car.

Unfortunately, during the trip our rental car was struck by a piece of road debris causing damage to the car. We submitted a claim to AIG/AON and they paid for the damage to the vehicle and the loss of use, but will not pay for the "Administrative Fee" of $500 charged by ACE (and apparently by all other car rental companies) in every case of vehicle damage.

Your advertising the AIG/AON coverage as "zero deductible" coverage is clearly false in every case. We are left with a $500 "deductible" that ACE (through Purco Fleet Services) continues to want to collect from us. Have you negotiated relief from this administrative fee for cars rented through Expedia? I purchased this coverage precisely because it offered a "zero deductible" coverage. I already had coverage for the damage and loss of use through my credit card company. If you cannot provide the coverage you advertised, your customers need to know this.

I am writing to complain about the service provided by Mex Rent A Car (One Switch Rent A Car}at the Orlando Airport at dates cited above. This car rental was booked thru Expedia on June 24th under itenerary #7259019703843Here goes:

1. Upon arrival at Orlando Airport, we headed to "ground transportation"; there was no sign for Mex Car Rental, it took 15 minutes to find the pickup for Mex Car Rental.

2. Upon arrival at the Mex location, we found a crowd outside the office; there were 18 people in front of us in line and another 10 people outside waiting for their car after completion of the paperwork

3. There was 1 agent on duty to handle this crowd. She was joined by a 2nd agent who was only there for 15 minutes or so. She was essentially alone.

4. After a wait of approximately 65 minutes, we finally met with the rental agent.

5. The confirmation from Expedia quoted a rate of $34.00 daily or $68.00 plus tax for the 2 day rental. We were told that we had to have a copy of our auto insurance policy with us or be charged $94.00 for a collision damage waiver for the 2 days. Additionally they charged us $25,00 in tolls for the 2 days when the tolls actually were around $6.00. We sent a deposit thru Expedia for the $68,36, we were only credited by Mex for $54.36.6. Thus the final charge by Mex Rent A Car was $204.69. as opposed to that quoted (68.00 plus tax.)

7. We had to go to a wedding at 9:00 A.M. the next day in Cocoa Beach so we had little choice but to sign and get out of there. It had been over 4 hours since our plane landed, it was in the mid 90's with no place to sit in that rental office.

We feel that we have been overcharged $135. 00 by Mex as well as enduring the most unprofessional, arrogant and unethical experience by any travel organization in our over 60 years of business and vacation travel. W trust that Expedia will take measures to recoup our overcharges as well as giving thought to representing such an organization as Mex Rent A Car (One Switch Rent A Car) their sister or parent company

Very Truly Yours

Kenneth E. Kane

33 Hidden Lake Circle

Barnegat, NJ 08005 [protected]@aol.com

My name is david bouganim. I have made reservation with expedia for 5 nights at holiday inn, wall street. From the 20 of july to the 25 july. For the first 2 nights, i couldn't sleep, there is a leak in the bathroom toilet. Water are gushing and the noise did let me sleep. They couldn't change the room, since they were booked full. 3 handymen try to fix the problem, without success. On the third night the new handyman with the right part fixed the problem. When i talked to the manager at the holiday inn, she asked me to call you for a refund, since " they did not get the money from expedia , sincerely, david bouganim