CB Travel Agencies and Tour Operators Expedia Complaints #282-301

Expedia review: Expedia/agoda

jetta t. of Petaluma, US

Oct 14, 2022 4:23 pm UTC

I arrived at La Playa Carmel Hotel on Thursday Oct 6, 2022. I booked two nights, stayed only one. Our room was dirty. The carpet smelled like urine and was wet, our sox were wet. We asked to move to another room, they did not have one on the bottom floor to accommodate my 75 year old husband or our 10 yr old dog, both have arthritis, no elevator, we needed a bottom floor.

They had one room, did not fit our dog crates or our dog bed, we moved our all of our things back to the original room and had to sleep in it. The manager Ian told us we would not be charged, our check-out shows no charges. Went home and found out Agoda/Expedia only refunded one night. WE ONLY STAYED ONE NIGHT. We spent two hundred dollars on gas to get there with a six hour round trip. I have been on the phone with the La Playa's three managers: Ian, Robert and Brett Bird. I have been assured that a full refund is underway, but it is not. Agoda keeps sending me taunting emails stating that the hotel refuses to refund the second night. It's a lie. I have been in touch with that hotel every single day since returning from this trip and there is no reason whatsoever that the entire refund hasn't been credited to my American Express Account. I have contacted Amex and I am documenting all correspondence for the last week. I cannot believe this is happening to me. I will tell everyone on face book, instagram and tiktok not to use expedia because of what they are allowing agoda to do to me. This is harassment and abuse and extortion. This company should be disolved, it's nothing but a criminal enterprise and i'm contacting a lawyer because I am furious at the absolute abuse I am suffering at thehands of expedia/agoda.

Desired outcome: ALL MY MONEY REFUNDED TO ME RIGHT NOW! THE SECOND PAYMENT OF $590.33 BACK ON MY AMEX CARD IMMEDIATELY OR I AM SUING IN SMALL CLAIMS COURT AND FILING COMPLAINTS WITH THE CA ATTORNEY GENERAL AND THE FTC. YOU ARE BREAKING THE LAW.

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Resolved

Expedia - refund itinerary # 7343531174502 2

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