Expediacancellation of confirmed hotel bookings

D
This review was posted by
a verified customer
Verified customer

Confirmed booking references/booking details were issued to me by expedia in september 2016 for hotel rooms in makkah, saudi arabia.

Booking agent:expedia.com (The well known online travel agent).

Expedia.com, for the past ten months, have refused to resolve my above denied reservations at hotel makkah rroyal dar al eiman+ other hotels.

Six months ago, and after long struggle plus endless communications, expedia did 2 relocations to hotel makkah hilton towers.

Regrettably, today monday 6th june 2017 (Ten months after the reservations were made), I received email cancellations for ten of my confirmed reservations.
The cancellations have included one of the two confirmed relocations the stay period is june 13-15.

I immediately sent many emails to expedia (To all concerned including the ceo), called expedia's relocation and reservation department many times but to no avail.

According to the rules of hotel bookings, when such situation occurs the booking agent (Expedia.com) is fully responsible for :

1- immediate relocation, at no extra cost to the guest, at a higher grade prominent brand hotel, opposite kaabah in makkah.
2- compensate the guest (In this case me at least $ 3000, 00000) for all the hassles and inconveniences created/caused by the agent (Expedia).
3- discipline the property that denies the reservations and its owners
4- remove and abandon all properties that denied reservations from expedia's search engine.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.