Expedia — cancellation of confirmed hotel bookings
Confirmed booking references/booking details were issued to me by expedia in september 2016 for hotel rooms in makkah, saudi arabia.
Booking agent:expedia.com (The well known online travel agent).
Expedia.com, for the past ten months, have refused to resolve my above denied reservations at hotel makkah rroyal dar al eiman+ other hotels.
Six months ago, and after long struggle plus endless communications, expedia did 2 relocations to hotel makkah hilton towers.
Regrettably, today monday 6th june 2017 (Ten months after the reservations were made), I received email cancellations for ten of my confirmed reservations.
The cancellations have included one of the two confirmed relocations the stay period is june 13-15.
I immediately sent many emails to expedia (To all concerned including the ceo), called expedia's relocation and reservation department many times but to no avail.
According to the rules of hotel bookings, when such situation occurs the booking agent (Expedia.com) is fully responsible for :
1- immediate relocation, at no extra cost to the guest, at a higher grade prominent brand hotel, opposite kaabah in makkah.
2- compensate the guest (In this case me at least $ 3000, 00000) for all the hassles and inconveniences created/caused by the agent (Expedia).
3- discipline the property that denies the reservations and its owners
4- remove and abandon all properties that denied reservations from expedia's search engine.