ETSYmerchandise not delivered? consumers beware etsy's no refund policy!

Review updated:

Case #[protected]. On 2/28/19 I purchased a $69 ring on Etsy website. The vendor is in India. Five weeks later the tracked location of the merchandise was still New Delhi, India. So, on 4/3/19 I requested a refund, which Etsy denied, 4/14/19.
Note: Etsy's only payment service provider is PP. Etsy contracts with vendors internationally to produce and deliver customer merchandise. The vendor, w/wo Etsy involvement, is responsible to secure reliable delivery service (UPS, DHL, other). Also to insure the merchandise before relinquishing it for delivery service. Etsy's position regarding denial of my refund is absurd! "Etsy's policies do not hold sellers responsible for shipping delays or errors as long as the seller is able to prove that they shipped the order...We recommend that you contact the shipping service for assistance with locating the package." The merchandise was never delivered. At no point in time was it ever mine. My folly was doing business with Etsy, in the first place.

Apr 19, 2019
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  • Oa
      Apr 19, 2019

    Have you filed a complaint with the BBB?

    -1 Votes
  • Jo
      Apr 19, 2019

    Wow, this is just pure comic relief! Did you contact PayPal to contest the charge from Etsy? Or did you just go right to this board to start a complaint?!? I'll break it down for you in layman's terms: no one gives a crap about your complaints. We would all rather hear of your successes and how to properly handle these kinds of situations, as opposed to your negative & feeble-minded attempt to resolve said situation. I mean c'mon now, there is more than 1 way to skin a cat y'know?!?

    +2 Votes
  •   Apr 19, 2019

    The mail service in India is not comparable to the USA. Etsy is often chancey as you buy from a seller, not Etsy. If the seller claims to have shipped your purchase, you have to have patience . PayPal is your first contact, not this site.

    0 Votes

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