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BabyHaven Customer Service Contacts

13518 Imperial Highway Santa Fe Springs
Santa Fe Springs, California
United States - 90670
Mon9:00 AM - 5:00 PM
Tue9:00 AM - 5:00 PM
Wed9:00 AM - 5:00 PM
Thu9:00 AM - 5:00 PM
Fri9:00 AM - 5:00 PM
SatClosed
SunClosed

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Use this comments board to leave complaints and reviews about BabyHaven. Discuss the issues you have had with BabyHaven and work with their customer service team to find a resolution.

BabyHaven Complaints & Reviews

BabyHavenNever again!

My story is simple. I found this website www.babyhaven.com and was interested in their products. I picked several items and made my order. I received all the confirmations and everything seemed to be fine.
They said I'll get my odder within one-two weeks. Gave them three weeks and waited patiently, but my order did not arrive. When I contacted BabyHaven customer service they said my order was on its way. Later they stopped replying to my messages. Never again!

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    BabyHavenNever delivered my purchase

    I have ordered a dish set from and did not received it. There is still no product and no refund even though my I made my order over three months ago. They never pick up the phone, so don't bother calling. First I was communicating with BabyHaven customer support via email, but one day they just stopped relying to my messages. They offered me a refund, but never returned my money. Very dishonest and unreliable company. My advice is to stay far away from this place.

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      www.babyhaven.comBlah-blah and impossible to trust them

      We ordered couple of toys from the company www.babyhaven.com. The seller confirmed the purchase and told me that the delivery time could vary. But the seller simply hasn’t delivered the order. WE again and again emailed him and asked to return the sum back or to provide refund, but the seller continued to tell me some stories and promises. Be careful with these guys. You can’t trust them.

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        Babyhaven.comReceiving horrible mails from them

        I ordered a hello kitty toddler sheet set for 85.00 waited three weeks for it and they sent the wrong one. Then after talking with them they promised to send correct one. Waited another month and kept calling asking them what was going on and finally they said they didn't really send another one out. They then proceeded to send me 4 different mailing labels for one return package. I used one and took it to fed ex for return. They refunded me and everything was fine. Now two weeks later I am getting nasty emails about why haven't I sent my package back. After two emails informing her I had and another with my receipt I finally had to call them and yet again tell them I sent back package, not two minutes later received yet another email. Horrible!!!

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          Babyhaven.com — This is the worst site ever and I will never never order a single item from them again

          Apparently it's impossible to cancel an order in this site. I brought baby gates through amazon but the...

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          Babyhaven.comBad bad bad experience concerning delivery and customer service

          Bad bad bad experience concerning delivery and customer service:
          - Really nice website
          - Really nice products
          - Really really really bad customer service
          1. Place the order´and the website draw the money from my account. 2. The package was send the same day. 3. But never reached my address. 4. I complained and got an answer immidiately from customer service that I had to wait. 5. Waited without luck and got a profeesionel but not true answer. 6. Babyhaven confirmed to payback and then eveything stopped. have now been writing to them in month and they keep giving me excuses and now the even say they never received my money???? Think I lost my money and will have to accept. How they can keep running their business I do not understand...

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            Babyhaven.comNot a good experience and would not purchase from them

            Worst customer experience ever. Placed an order on 2/1 and paid on the same day, five days later I get an email asking me to pay for the item. Called customer support and explained to them that I had pay and received a payment noticed from them. Customer support was no help and told me to repay again, which means my item would have taken at least 14 days from day purchased to day received.

            Not a good experience and would not purchase from them. Don't waste your time, buy it from more reputable website like Amazon or other website.

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              • Jd
                JDuncan11 Jul 29, 2019

                I ordered a baby ball pit with balls on 7/11/19, and didn't not receive the order until 7/22/19. When received, it was not a ball pit with balls, instead, there were ONLY the balls. I contacted the company, but they have yet to respond. I would like either a full refund, or the pit to be sent as soon as possible. Thank you.

                0 Votes
              • Ko
                Kombreine Jan 04, 2013
                This comment was posted by
                a verified customer
                Verified customer

                Never received my order. No answer on mail.

                0 Votes
              • Ti
                Tizzle Sep 10, 2012
                This comment was posted by
                a verified customer
                Verified customer

                Placed an order and paid for 3 day shipping. It is now 6 days later and I still have not received my item. I sent an email to customer service and did not get a response. I called customer service and got a voice mail stating the mail box is full and cannot accept messages. I don' believe I will ever get what I order and will have to purchase it elsewhere. NEVER BUY FROM THIS SITE!!!

                0 Votes
              • Wo
                Woolly Jul 23, 2012
                This comment was posted by
                a verified customer
                Verified customer

                Never received the item. Refund never issued even though numerous promises that it had been. Biggest scam ever.

                0 Votes
              • Di
                disgruntledwebbuyer Jul 22, 2012

                Never received the item or provided refund. Worst customer service ever experienced. What an incompentent business operation

                0 Votes
              • Am
                Amildone Apr 22, 2012
                This comment was posted by
                a verified customer
                Verified customer

                SCAM! DO NOT BUY anything! They will make you wait ages until you ask them where is your order then they will say they don't have it in stock yet if you want to cancel or wait! This is after a month I paid for my item and no contact what so ever! After you say you want to cancel they will ignore you and not give your money back. I'm going to give their website to the police.

                0 Votes
              • Pi
                Pianist Oct 20, 2010
                This comment was posted by
                a verified customer
                Verified customer

                Don't place an order. Technical problems caused an order to go through without my knowing. After attempting to order a product, I received and error message. The order still went through without my consent.

                0 Votes

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