Etsy
Reviews and Complaints

Etsy is a platform that connects sellers and buyers. They pretty much give their users the liberty to be entirely responsible for their own disputes. So as far as protection goes for clients, it's the minimal imo. They will not step in until a certain time frame has pass. Usually disputes get settled quickly, so it's just my luck that I bought plants from a bad shop, ***. I received wilted plants from this Shop and the seller wouldn't refund me my money. I told her the plants stem and roots had dried out. They were effectively dead because they wouldn't be able to photosynthesis without their appropriate anatomy and state. We also agreed this plant in particular require a different kind of packaging. I told her the plant was poorly packaged, that the wrapping around the roots weren't sealed which caused it to dry. She refused to see my unboxing video, which clearly showed how the plants were packed. I'm not sure why gift stuffing tissues paper was used for all of the plants as that kind of paper just dries it's immediately surrounding area up. It wasn't damp either for hydration purposes. I gave her products a 1 star review and mentioned that I got wilted plants from her and she wouldn't refund me. Then she assumed the other plants were dead also, because I made a comment about receiving wilted plants. I'm not sure why, but after commenting and reviewing, two of the products I bought from her were removed. The shop should be more technical with their definition of dead. As the state of dying follows a series of stages. Otherwise it's probably not a scam, but shady.I would like to share the screenshots of our messages and the unboxing video, but I can't here and Etsy doesn't really have a community support space for community reviews and posting up pictures and videos- I think? Or if there is one, great!

Hello, on October 22, 2021, I received an order of medication to give to people with bacterial infections. My brother and I tried the fruit and it tasted like it had poison in the fruit and on the outside of the fruit. I went to the store and got some water and went back to my brother and I said a prayer to Jehovah and did bible study. I felt like I was going to die. After Bible study I felt better and I went home. I threw the whole batch of the [censored]ly Pear fruit away. I went home and flushed my body out. I reported this incident to my employer and to Etsy. The owner of the company who lives in a different location sent me an email but I never responded back. Here is his email: 'Etsy message from the seller on Oct 18, 2021: I hope you enjoy your [censored]ly pears and that they arrive soon and in good shape. Please wash your pears before use. They are not washed before sending as moisture can cause the fruit to spoil. Please use tongs when handling the fruit as they have a lot of glochids or spines that are very annoying! Another message from the seller: I am sorry that the fruit was not what you had hoped for. They are grown in the wild and are a variety that are not naturally sweet. I do not recommend eating them raw. I stated that in the description. They are organic but have not been certified organic. Let me know what I can do to make to earn a 5 star review. I personally harvested, packed, and shipped your fruit. I am truly disappointed that they weren't what you hoped for.' After I submitted a bad review, Etsy sent me $10 off through an email and I bought a bra instead of another order. I was never told that the fruit was grown in the wild as you can read in the previous email. I thought this is important to report. My brother and I tasted the same kind of fruit from a local market and it tasted way different - better and no poison was in the fruit.

I need to file a complaint of fraud against Etsy.com. I started a page on this site in October 2020, and have had only one sale which I feel is largely due to their unwillingness or in capability to trouble-shoot customer support, specifically, my grievance that my business name is being infringed upon by similar-named sellers. As a result, my business site on Etsy cannot be accessed due to the fact that their software is confusing site names by using the search word *** and giving preference to those vendors with the names Locksmith and Blacksmith rather than my own business name which has the word *** in it. I have attempted to contact Etsy several times now through their so-called Help button, and have explained as clearly as possible that my friends and I cannot bring up my page at all, even after several attempts of typing in my business name correctly. I believe that Etsy is using artificial intelligence to trouble-shoot without having actual customer service personnel on duty to resolve problems. In fact, Im quite sure that there are NO PERSONNEL working phones to answer customer complaints except the so-called chat line where do-nothings just converse with no intention of resolving issues. Whether or not they have recruiting problems, its just plain fraud to keep charging me for my time on the site and then refuse to provide a direct phone number for me to use for my complaints, issues and problems, especially one of this seriousness. Im convinced that they do NOT have a customer service group or any personnel on hand to deal with customers in person, because Ive seen several blogs talking about how customers are having trouble finding an email address or phone number to send their comments and complaints to when needed. So, Ive concluded that there is no way to contact Etsy directly either by email (with no email addresses provided to customers) or by telephone, since they also do NOT provide any direct phone numbers to use. I hope that Im not the only person with this problem, but either way, Etsy.com is a fraudulent enterprise making money without providing all the tools and support personnel that should be an integral part of a legitimate well-intentioned customer-prioritized business. *** needs to be shut down! My advice is to stay away from this fraudulent entity altogether. There is NO CUSTOMER SERVICE AND NO CUSTOMER SATISFACTION! THEYRE A FRAUD!

I've ordered Some Custom Nikes. It's been over a month since I bought the sneakers Nike with weed leaves In the Nike sign. I keep in contact with the seller Keep hearing the same *** about sending my sneakers. I want those shoes! My shoes I bought with my hard earned money!

Good company. Nice people and very easy to work with. Communication is Key and they have it!

Savage ways is #1 in my book! I highly recommend that you contact them if you're in need of some heavy duty transportation. 100% satisfaction No hassle. They get it done!

Me and my 3 kids were somehow enrolled in a program after registering and getting our COVID 19 shots at a local clinic. We registered online at Walmart.com. The cards we received were all invalid, and I'm concerned they obtained all of our information. When I checked the cards on the Target website, they didn't work.

is a Godsent...No jokes...A first browse through on the website and your brain signals start getting the best of you...Cos the platform sounds ***. I think they are able to pull all that off cos they are a nanotech company. And that's why I eventually applied to their Job Portal.I must confess I fidgeted at first, turns out all the strenuous questions were to filter out the unserious job applicants and brothers of the underworld.Suffice to say, I got a good paying Gig since last year January and it's been mwahhhh...Sweet is an understatement...

Shocked to see all these problems people had with Etsy. This has not been my experience. We have ordered only few times but everything went as expected. This last experience was exceptional. I ordered a custom wall hanging for our 50th Anniversary. About a week later, a representative contacted me and asked if I knew a person who had ordered the same item with virtually the same customized items on it. It turned out to be our daughter who was ordering the same item as our gift. Upon being told this, I asked if I could cancel. Without hestitation, they not only cancelled my order, but refunded my credit card the same day. You cannot complain about this kind of service. And, my the way, the wall hanging was beutiful and will be treasured my both of us.

I have used Etsy for years. However, my account was recently hacked, with someone changing my password and enabling two factor authentication, completely locking me out of my account. In addition, fraudulent charges were made with my card that was on file. I have emailed Etsy probably 25 times, called Etsy 3 times (waiting on hold at least one hour each time). When I did speak with a human, they tell me that they cant help me with my account, and to email Etsy. Its been 4 weeks now with still no response from Etsy. I have never experienced such horrible customer service, and I vow never to use *** again. Its unfortunate because I liked supporting individual artisans, and it is not their fault that Etsy is run so poorly. Etsy is literally The Worst!

Etsy closed our store without notice, we appealed the decision 21 days ago and we are still waiting for an explanation. This is the worst company to work with, do not use them as a sales platform for your store. The charges are very expensive and there is no customer service at all, not even a phone number to contact them. In addition, they can close your store at any time with no explanation. And there is nothing that you can do to re-open it.

Etsy is not trustworthy. Sellers on etsy can not be trusted to deliver their product. Lots of scams. Lots of bogus and phony tracking numbers. Customer never receives their purchased item, even though they paid for it.

Etsy does nothing to correct these scammers. In fact, it's almost impossible to actually file a complaint with etsy.

I will never use etsy again.

I would give etsy "0" stars, but they don't accept that. Customer has to give at least '1" star in order to send a review. But etsy does not deserve even one star.

Bought a pair of shoes from LetsPLAIboutique a seller on Etsy they were the wrong size and the quality was awful the invoice said returns accepted within 14days of delivery so I asked the seller for refund they said exchange only they said they would send another size once I sent them back so I sent them back recorded delivery and they confirmed receipt of them and they've ignored me ever since no exchange or refund so they have basically just stole my money I definitely would not buy from this seller or Ecty as there is no buyer protection in place whatsoever.

ESTY is corrupt - boycott Etsy. setup an account, sent in all required documentation. Sold my 1st item, buyer paid Etsy the money, I shipped item to buyer and Etsy is keeping my money.

ESTY admits they have all the correct docs but won't send me my money.

I keep getting the run around. ETSY is doing this to 1000's of sellers which amounts to MILLIONS of dollars that does not belong to them. ETSY is defrauding these sellers.

ETSY HQ is in Brooklyn, NY and you can file a complaint with the AG at:

https://formsnym.ag.ny.gov/OAGOnlineSubmissionForm/faces/OAGCFCHome;jsessionid=FWH1qXljMBG6VkZ6w9ksf9TnGGHOPXW4OdD7f0ONGt8mni4RmIBD![protected]

My wife and I have been selling on Etsy for over twelve years and recently have been suspended for selling items they deemed prohibited. We sell only vintage items from estate sales and other flea market finds that were made before 2004.

We have sold over 20,000 items on Etsy over the course of twelve years and had over four thousand items for sale on Etsy. We have photos and graphs from Etsy to prove this is facts. I had eight items deactivated by Etsy that they deemed prohibited, two were 1950's IKE Dwight D Eisenhower Pins for his election to Presidency: not anything offensive or racial. I had a World War II era uniform patch from the 87th Infantry Division of the US Army again not a modern copy but an original patch deactivated by Etsy. I was sent an email survey about my experience and told them I didn't agree with them deactivating the pin. I was sent a follow up e-mail from Etsy and was asked for more information about the IKE pin like what country was it made in and who made it? I responded by saying The pin was trademarked on the side and was clearly visible in the pictures It was made by The Green Duck Pin Co in Chicago Illinois in the 1950's, they then responded that the pin would be relisted in a couple of days and it didn't need to be deactivated. Two days later it was back for sale however three days later my account was suspended for good. I am guessing a bot picked up the IKE button and shut my account down. I tried the appeal to no avail but was told I had been warned about listing prohibited items before. I think Etsy hides behind AI and bots and have zero care for sellers they are a dime a dozen, They purposely don't put phone numbers or customer care contacts and you don't have any recourse . I sell for a living and now I cant even buy anything for Etsy.

Ordered Led Zeppelin calendar for my grandson for Christmas. Was supposed to arrive Dec. 18. Never did. I received notice that my calendar was delivered. This notice included a photo of a door that was supposed to show delivery to my house. This door was NOT my house door. Nothing like it.

I found out from UPS that I had been scammed. JChicSpace.com had given me a BOGUS Tracking Number, which I learned is common practice of these scammers. Customer NEVER receives their merchandise, even though they paid for it.

JChicSpace.com then sent me all kinds of messaged telling apologizing and telling me the error was being corrected and that my calendar would arrive Dec. 27. IT NEVER CAME.

JChicSpace.com, a seller on ETSY is a TOTAL SCAM.

ETSY does nothing about it.

ETSY, itself, is a SCAM. They are NOT TO BE TRUSTED.

A VERY BAD COMPANY.

I WANT ETSY and JCHICSPACE.COM to give me a COMPLET REFUND of $42.40, which I paid in good faith for a Led Zeppelin 2024 calendar I NEVER RECEIED.

I will NEVER USE ETSY AGAIN.

They NEED TO BE SHUT DOWN.

I am an individual from the middle class who has been earning a livelihood through the Etsy.com marketplace since 2020. I have successfully created and sold over 9000 items, gaining the satisfaction of more than 5000 happy clients. However, my account was unexpectedly suspended without any prior notice or given reason.

Additionally, I've noticed that Etsy seems to be overlooking certain other sellers who have been violating Etsy policies and have been actively selling since 2017. Surprisingly, no action has been taken by Etsy against these sellers.

Kindly reactivate my account https://sterlingfinejewels.etsy.com/ and grant permission to resume selling on the platform.

I went and created an account on Etsy for the purpose of opening a store to sell my 3D printed items and designs.

The same day I opened the shop after providing all the necessary information, the shop was immediately suspended with no explanation. I filed a support case with Etsy and after 2 days I got a message that my request to unsuspend the stored was denied without explanation of any kind. This is supposed to be a brand-new store that was never opened before, so no policy violation happened.

here is a copy of the interaction with Etsy Help:

An important message about your Etsy account

ID: #[protected]

Eli Peer

December 04, 2023 17:02

Your legal full name: global touch telecomm, inc. - eli peer

What kind of items do you sell?: Items that I make

List all the locations where your current shop members are signing into your account: USA

Why are you appealing your account suspension?: I have not violated Etsys policies or had any account issues

Other reason:

Are there any actions you've taken to address your suspension?: I fixed the company name that was entered by mistake. all other info is correct and valid. including the verified bank information.

How will your business practices change if you regain account access?: haven't started business yet because account never opened yet.

Describe any extenuating circumstances that may have contributed to your suspension:

Abhishek

December 05, 2023 17:08

Hello There,

This is Abhishek from Etsy’s Member Services team. We appreciate you taking the time to file an appeal with Etsy. After careful consideration, we've determined your account does not qualify for reinstatement. We've performed a comprehensive review of your account and the information you provided, and are unable to reconsider this decision.

While we’re unable to disclose our internal review criteria or discuss your account status further, if you have questions related to your Payment Account please review Etsy’s Payments Policy.

We’re unable to reconsider this decision and can no longer respond to further messages about your account status. We appreciate the time you’ve invested on Etsy and wish you success in your future endeavors.

Best Regards,

Abhishek

Eli Peer

December 05, 2023 17:37

I have not violated any policies, I have just opened my shop.

Please explain.

Started my etsy store on the 28th of November. Made my first sale on the 30th of November. After quickly submitting my customers order to my POD provider (yes, my designs are done by me and not someone elses), I logged in and found a banner on my page stating "your account has been disabled, please check your emails for reasoning".

Checked my emails and spam - nothing. Filed an appeal and was told "We’re unable to reconsider this decision and can no longer respond to further messages about your account status. We appreciate the time you’ve invested on Etsy and wish you success in your future endeavors".

Not only did they forget to mention or explain the reasoning for being disabled. They also decided to silence me as a new customer by stating "they will no longer respond" .

I'm disgusted that a corporation so large has such awful customer service. What hurts the most is not knowing where you went wrong.

It appears that that have 2 logins for my account

Google [protected]@gmail none my purchase appear for this account

The correct account dhallib4![protected]@aol.com I HONESTY have purchase hundreds of dollars.

Today make a 15.00 purchase Nothing!

Please correct the problem

I am 75-year-old. I need this account corrected so I can get my paid for Files!

Only account I will use On Etsy is [protected]@aol, com Not Google

I am not very happy about the help from one of your team. One of my listings was removed and I asked what the violation was. The could not get a proper answer from your team. The item I was selling I’ve seen many on Etsy selling the same thing but their item was not removed. I think as a seller this situation would not be the best for other up and coming sellers who are going to join Etsy. As it stands now I got no help from your team , having to send numerous messages and still not got the answers I asked so I’m afraid I will not be advising people to sell with you. It’s appalling ! How can you reject on sellers item but several other sellers selling the same item have their listings on site?

I have tried to attach the messages but it keeps coming back error. If you can give me an email address I can forward them onto you.

Order of gold and tanansite stud ear rings made to this company on the 25.10. 2023. And paid n full on the 26.10.2023.

The order made through etsy the order number is [protected].

I was told one of the stones was damaged and they will order another pair of ear rings that would take 1 to 2 weeks,

i have had nthing but excuses from this company, when i asked why have the ear rings not been delivered, my answer was ' hey they have not arrived ' my reply was that they should know where they are and who is delivering the order.

Next was they will remake the ear rings but it will take another 2 weeks, by this time i have been waiting until now and recieved nothing, i sent an official etsy e mail to the company requesting my money back in full, the reply i got is ' it will take a while' i have asked them what do they call a while! they should know exactly how long it will take to return my money in full.

It has been 4 1/2 weeks now and they are not a bit bothered i bought the ear rings for my grand daughters 21st birthday which is now 3 weeks away, i am retired and not well off and i need this money to buy her another pair of ear rings, which if left to divine sliver it will never happen.

I feel that i have been made a fool of by this company, i have been a customer of etsy many many times and never had this ridiculous and possibly fraudulent dealings before.

As etsy is the official sales web site for this order i am please asking for etsy to return my money to me as soon as possible and deal with this company yourself

I made a purchase on 15 November 2023 on Etsy and I did not receive the purchase that i ordered. I tried to be in contact with the seller, who keeps updating the store but she does not respond to me.

I tried contacting Etsy, I don't get any response.  I've opened cases but I don't get any proof that the case has been opened.

Please help me get my money back.

I'm a new seller and this site customer service is the worst! They are relying on AI way too much and not attending to their sellers needs. I just recently reactivated my site and they shut me down over my EIN saying that it wasn't correct no matter what I do and how many IRS docs I submit I am in a state of customer service hell with their automated system. If I have learned anything from this experience, diversify, I'm using this down time to create a website and not pay my ads to go to etsy. Such a lame experience.

I recently experienced a situation with Etsy that I feel compelled to share, especially with current and aspiring sellers who may be unaware of the potential instability of the platform. My shop, which was in full compliance with Etsy's terms and policies, was abruptly shut down without any given reason. Despite a considerable investment of time, effort, and resources into building a reputable storefront, I was met with a generic response when I sought clarification and appealed for reinstatement.

The financial impact of this sudden closure was substantial, not just in terms of immediate costs such as listing fees and marketing expenses, but also regarding the significant future income projected from the shop's growing traffic. My efforts to understand and rectify any possible issues went unanswered, leaving me with a feeling of helplessness and a tarnished view of the platform.

The lack of transparency and communication from Etsy has been disheartening. This experience has highlighted an alarming risk that sellers face: your store can vanish overnight, with little to no explanation. It's a stark reminder that despite one's best efforts to follow the rules, there's no guaranteed security. For those whose livelihoods depend on such platforms, it's a precarious position to be in.

To fellow sellers, I urge caution and encourage you to have contingency plans in place. For buyers, it’s important to know that the unique shops you love and support on Etsy might be more fragile than they appear. I hope my experience can serve as a cautionary tale, prompting both sellers and buyers to advocate for better protections and clearer policies on the platform.

Hello,

I'm the owner of " AIDigitalDesigner " , and i'm extremely frustrated that my account was suspended the 31st october for no reason, so i even receive an email about a reinstating my last listing that means there's no reason to not have my account back.

I'll also do all my best as always with Etsy's policies.

So please reinstate my account as soon as possible.

My name is Mpho Nyambeni, from Pretoria South Africa, I am ETSY intern on the 3rd level, having only one (1) order to complete my internship, amounting to R26 378.00, I asked my supervisor to help me since it is a huge amount for me.

On the 8th of September 2023 at 10:16, I paid R19 700.00 to form ABSA bank to Capitec account [protected], reference no.5C4BF43E, to complete my internship. The deal was to top-up and Supervisor will apply to the mall to subsidize me.

Later I got the message from my supervisor telling me to ask for a refund from my bank, because the seller deactivated his account and did not get the money.

My bank said if the seller’s account was really deactivated, after 10 working days the money will bounce back into my account. That never happened.

That was borrowed money, I have to pay it back.

My name is Mpho Nyambeni, from Pretoria South Africa, I am ETSY intern on the 3rd level.

I am left with only one (1) order to complete my internship, amounting to R26378.00, I asked my Supervisor to help me since it is difficult for me to come up with that kind of money.

On the 8th of September 2023, I paid R19700.00 to complete my internship. The deal was to top-up and she will apply to the mall to subsidize me.

After I paid, I got the message from my Supervisor saying I have to ask for a refund from my bank, because the seller deactivated his account and did not get the money.

How convenient that the seller decides to deactivate the account on the date and time that I paid so much money, it does not make sense, to me.

My bank said if the seller’s account is really deactivated, after 10 working days the money will bounce back into my account. That never happened.

When I complain to my Supervisor, she always says go back to your bank and ask for refund.

I hereby would like to open a case with ETSY on this matter, against the seller MR WE MEYER, because the money was successfully paid into his account.

That was borrowed money, I have to pay it back.

Hoping to hear from you soon

To whom it may concern:

I’ve had a small business on Etsy since my father passed away, in his honor. Antique & vintage shop. Beautiful shop, amazing items, did well for a new business online. ALL 5 star reviews!

On Sept 29, 2023 I posted a beautiful Antique Kashkan Perisan Rug from 1920’s. I found the item in auction in Ohio 2023.

Sept 30th, account was suspended, reason being I cannot sell any item from Iran. First the item is not imported from Iran nor is Iran profiting. Second, currently Etsy has 121,242 of the same or similar rug posted by active sellers. I have emailed and sent appeals for 3 weeks, no response. If they asked I would have happily removed the item.

Unacceptable! Etsy business practice is unethical, discriminatory, abusive, unfair, unreliable, untrustworthy, racist,

The most astonishing is we the sellers are lest with no contact via phone. Only by some basic online service which we have no response from.

it's been 3 weeks since I opened a store on etsy. I received 9 orders and shipped the orders to my customers. at this time my account was suspended by etsy. then etsy automatically made a full refund from my account to my customers. my customers did not have such a request. it has not even been delivered to them yet. it is not fair for etsy to take the money for the t-shirts I sent because my account was suspended and return it to the customers. etsy did not even send an e-mail about the issue. i needed a full-time job to support my family. but etsy victimizes small businesses instead of protecting their rights. i sent a few e-mails but I think it is a waste of time.

I order a budget calendar Sunday 10/15, 2023 for 5.85, it supposed to automatically download. the seller told me to check my account and I did, I sent the seller several more emails letting her know that I never received. No response back. She took the money, and I did not receive the product. I will be placing a complaint onto the BBB as well.

The seller took the money, and the product did not download. either she refunds my money or give me my product back.

my email is [protected]@cox.net or [protected]@gmail.com

I post off my orders every day and noticed that I didn't qualify for Star Seller status due to 3 orders not having tracking info. All 3 of these order values were less than £10 - and I understood that it is not necessary to send items tracked for such low order value. They were dispatched well within time - I post every day.

Please can you alter this as I work hard to obtain the star seller status and the orders were dispatched on time?

Many thanks

Michelle (RemnantBeautyUK)

I too, will happily be involved in any lawsuit for mismanagement of my money. After several years of selling items with no complaints against us for anything, they suspended our account and are now holding our money that we rightfully earned. Every time I try to contact customer service I get zero response and the ticket closed or I get a canned response and the ticket closed. When I call, the agent says they will escalate my ticket and someone will call me back within 24 hours and that NEVER happens!