Etisalat’s earns a 1.7-star rating from 0 reviews and 403 complaints, showing that the majority of telecommunications service users are dissatisfied with connectivity and customer service.
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no internet connection
from the 18 of may 2008 until now my internt is down this happend for me almost every month and yet i still pay them,
now this issue continued i dont know what to do plus they are the only internet provieder in the country, i called so many times and every time they say they will send some one to fix the problem, i pay 1oo$ us every month for 2mb ya i know its too much but its the only way i can get internet if there was another company this would not happend to me and to other customers .
sms is not received in india and the amount is deducted
This is Sahil A new User of Etisalat Pre paid Number [protected] I have been complaining from last 15 days that the SMS From My number is sent and the delivery says not sent and not received by the Person and the amount is deducted when I called Etisalat Voice Customer Care they gave me Complaint number and that’s set but the issue is not resolved till now. I have complaint 4 Times and the issue is not resolved till Date it’s been 16 Day Including Today. Its Been a worst Service I have ever got.
One Unhappy Customer,
Sahil Kaura.
The same as my etisalat number also, I tried to sent text message to canada many times but they cannot received my message and it charge my credit balance. So how come etisalat do like that, I thought i can text and call anywhere in the globe using this etisalat number..
Any suggestion for it?
Vinob here, i Had applied for al shamil service of M/s Etisalat on 23-Apr-08, and had received the password/Ac #, but still have not got the connection.
Used to keep following up with M/s Etisalat on alternate days, but we do not receive any favourable response.They kep us on hold for a long time and when connected, simply transfer the call to next dept.This keep on and finally when we are fed up we disconnect the call.
mobile service
Good Morning,
I am very disappointed to write this email after trying my best to deal with you customer care Voice team.
I am etisalat mobile user my number is [protected]. Every month AED 5 is debited from my balance on account of caller tune however I do not have that service every time I am given an assurity that the service will be cancelled and I will not be charged again for the next month nut again AED 5 is debited.
I have various complaints raised but I do not get any solution it’s been 4 months now that I having this issue and I have requested for a refund for all the amount debited from my a/c.
I hope you guys are in a position to help me.
Awaiting for your response on this.
Regards,
A suffering customer.
Sunny Tyagi.
Dear Sir
I am living in AL Ain . My land line is not working.
My land line no [[protected]]
From Last week I am not able to use the land line . I am not able to make or receive calls .
I request you to check and send your service person to look this matter.
thanks with regards
HIGH CHOICE SHIPPING LLC
I pay Sewa([protected]) bill amount 500 dhrs today morning 9 am at al nahda business center Sharjah (WCCSSK623)payment already put it machine,but payament note credited. Kindly forward my complaint as soon as possible.
Ashoka kumar
Contact number [protected]
ashokkap20@gmail.com
I have an issue of not proper working internet service in my mobile, the service of internet in disappear most of the location. so please look into and file my complaint to solve of problems.
My number is [protected]
Please do the needful
I am not receiving any OTP so unable to do any transactions
For 15 days no one can contact me to solve the problem with the incomprehensible big check I do not understand who to talk to about it and how to solve it all already!
nowadays my home internet not has been working properly and it's been slowed down after every minute it's been happening since 1 month and i actually need to file a complaint against this problem. please fix this problem as soon as possible. thank you!
Dibba modern bakery
dear sir...
I need to file a complaint on our company land phone
[protected] the number not working until one weak we try to contact your customer care number but we didn"t get any response
please try to ready the complaint or contact this number [protected]
My Mobile number is [protected] and roaming enabled. Not I am in India and the roaming is not available.
My LOCAL contact number is [protected]
Seek immediate support
Regards,
Kaippallil R Nair
With regards to subjected Land Line service, existing call waiting feature has been deactivated without any notice. Kindly check and do the needful to restore above said feature to resolve the issue.
Dear Sir Madam
Mobile Number [protected] is not working. There is no payment outstanding balance. Please check & let me know why it is disconnected.
Regards,
Al Salem Carpet Trading ESt
[protected]
asc@emirates.net.ae
Overview of Etisalat complaint handling
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Etisalat Contacts
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Etisalat phone numbers+971 2628 3333+971 2628 3333Click up if you have successfully reached Etisalat by calling +971 2628 3333 phone number 210 210 users reported that they have successfully reached Etisalat by calling +971 2628 3333 phone number Click down if you have unsuccessfully reached Etisalat by calling +971 2628 3333 phone number 106 106 users reported that they have UNsuccessfully reached Etisalat by calling +971 2628 3333 phone number
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Etisalat emailscare@etisalat.ae100%Confidence score: 100%Support
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Etisalat addressSheikh Rashid Bin Saeed Al Maktoum Street, Abu Dhabi, 3838, United Arab Emirates
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Etisalat social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025
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Recent comments about Etisalat company
Landline voice call services not working


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dear sir,
i have etislat braodband connection, and i faced problem since january. there is teraffic problem. after 7pm internet speed is so much slow, , ma account no is [protected]
dear sir,
i have a alshamil internet connection in my room.but from two months i've faced some difficulties my net.i neeed chang my net password .plz help me .
respected sir,
i have 1mb wireless internet connection.but from 2 monhs i've faced soms difficulties in my broadband cpnnection.it was suddenly disconnected from service, a lot of times in a day.i was informed to 101 by the asst..my complaint no;5308757.but nobody can come to repair it.kindly help me .
Hi! our internet connection was cut for almost one week for the reason that my boss didn't pay it because he was in vacation, but after he came back from vacation he paid it, but after that there is no connection at all, if you connect, it show that 100.mbps, but if you open the connection the value of sent is only 75 or morethan, the recive value is less than 100. please can you tell me what to do this?
we are looking for your best advises,
thanks and have anice day,
Abu
i have given a form for upgrading the present connection(limited) to the unlimited 2 weeks back.i have called at etisalat 8-10 times but no response .they keep on saying that its in progress or sometimes they say that i hav not applied yet.pls help me...
respected sir,
i am suhel rajpurkar, last sat. i am purches one al shamil connection but this connection not working plz come and repair my connection i request you,
thak you
dear sir
the router which i get name thomson its working only in one room and the other rooms the signale not coming at all so what the solution to conncet the me in the all of the flat
my regards
mohammed alqusairy
user name : qusairy1
note iam using the wirless conecction