Etisalat Elife — cancellation charges
An Etisalat Agent called me oneday to offer me an upgrade from my current double play to triple play service. He told me a lot of good things including that WITHIN 2 DAYS a technician will call me for the installation. I agreed rightaway. So I waited for 2 days until more than 2 weeks. I recieved no calls from them at all. I decided to cancel the transaction because they failed to do their promise. After 2 months they charge me 100 AED for the cancellation of transaction which is infact their fault. I never skip a payment, for I am a diligent payer. But then this is what they have given me... As a consumer, what should I do? They already given me a fine. Is there any protection for the consumers in this kind of situation?