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[Resolved] Etihad Airways / flight reservation

Canada Review updated:

I am travelling from Calagary to Karachi via Toronto & Abu Dhabi.
At Toronto airport Eithad told me that I dont have a seat in the plane as flight was overbooked. I cant imagine how can do that when I already had confirmed reservation. They left me stranded, did not even give me hotel. This unprofessional behaviour has caused lot of stress to me & my family and has disrupted my schedule. On top of that there was no apology from the staff. They have given me a $300 voucher to be used with Eithad only which is a joke. Who wants to travel with them after this experience.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Etihad Airways Customer Care's Response, Apr 15, 2019

    Hi Muhammad. I am sorry to learn about this. To enable us to investigate what has happened, please submit your details on https://www.etihad.com/en-ae/about-us/contact-us/feedback/ . Our Guest Relations team will then get in touch with you. Thank you. *Ari

Mu
Apr 12, 2019
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Comments

  •   Apr 26, 2019

    To the author:
    What was a result, if not a secret - only a present of CA$300 or the facts of the full service are hidden?

    Thanks for sharing the experince.

    OLEG G
    sr manager for ICAO / IATA irregularity matters (Asia and Europe)
    Aryan engineers Ltd UK
    electronic address for request with documents in .PDF or .JPG format:
    aryan{at}vivaldi.net

    0 Votes

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