[Resolved] Etihad Airwaysetihad must work on their horrible customer service.

L Sep 10, 2018

I just got off the phone with one of your staff in the UAE, and if a customer service agent in the USA were to yell, and be disrespectful as he was to myself and my wife, they probably would lose some business.

We booked a return flight for two passengers from Nigeria to travel to Dubai via Abu Dhabi. WE paid for the flights. One of the travellers is a long term employee of ours (we have a charity and business in Nigeria), the other is my wife's family member). We applied for Visa via Etihad's website. We read the requirements before proceeding to book the flights and applied for the visa. Once we paid, and applied for the visas, we were then told that the passengers must have Schengen visas before they can be make an application for a visa to the UAE. we were floored as there was nowhere on the Etihad Website with this particular requirement. We called Etihad Visa on arrival to request our money back and explained that nowhere on the Etihad website had that requirement. The man was absolutely rude, yelling before he deliberately cut the line off. If this is how Etihad staff behave, I will never be a part of your airline and will advice everyone I know never to be a part of this airline. We're expected to lose $1600 US dollars to Etihad? This is money we work hard for. This money should be refunded immediately with no delays and it should be clearer on your website that some Nationalities must have Schengen Visas before they Etihad would agree to apply for Visa on arrival for them. Thank you for taking the time to read my complaint. I have tried to speak with your staff members, but with no avail. You might do well to listen to customer complaints.Some of them are valid. I can attest to it

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

  • Etihad Airways Customer Care's Response · Sep 14, 2018

    Hello, we are sorry to hear that. Please share the details of your experience along with your booking reference and your contact number from which you called our agent by sending it to [protected] and our team will look into the case and get back to you. Thank you. *Marc

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