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customer assistance when flight was canceled
During the protests at Hong Kong airport, my flight from Bangkok got cancelled. The airline was unreachable by phone and no one at the airport was any help. I was told there could be a standby flight and to show up at 3 am but this did not work out as there were so many people waiting. Everyone kept passing the buck and no one tried to help to get another flight or accommodation or food while I was delayed. When my family at home did get through to the airline after waiting on hold for over an hour, they were told to go to the airport and talk to staff. I was on route to Canada. Extremely frustrating.
Is Hong Kong Airlines legit?
Hong Kong Airlines earns 91% level of Trustworthiness
Perfect Trust Endorsement: Hong Kong Airlines achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Hong Kong Airlines. The company provides a physical address, 9 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
A long registered date for hongkongairlines.com can be seen as a positive aspect for Hong Kong Airlines as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Hong Kong Airlines's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
According to our analysis, Hong Kong Airlines appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
We looked up Hong Kong Airlines and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- We detected that hongkongairlines.com is missing an SSL certificate, which is a cause for concern. Without an SSL certificate, the website may not be taking adequate steps to protect users' sensitive information. This can increase the risk of intercepted data being used for malicious purposes.
- Hong Kong Airlines protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Overview of Hong Kong Airlines complaint handling
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Hong Kong Airlines contacts
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Hong Kong Airlines emailscall.center@hkairlines.com100%Confidence score: 100%Support
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Hong Kong Airlines address11th Floor, One Citygate, 20 Tat Tung Road, Tung Chung, Lantau, Hong Kong
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Hong Kong Airlines social media
Recent comments about Hong Kong Airlines company
customer assistance when flight was canceled
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It is useless talk without the attached documents such as e-tickte / PNR / notice of the cacellation/ your own complaint towards air carrier.