Latest Reviews and Complaints
customer assistance when flight was canceled
During the protests at Hong Kong airport, my flight from Bangkok got cancelled. The airline was unreachable by phone and no one at the airport was any help. I was told there could be a standby flight and to show up at 3 am but this did not work out as there were so many people waiting. Everyone kept passing the buck and no one tried to help to get another flight or accommodation or food while I was delayed. When my family at home did get through to the airline after waiting on hold for over an hour, they were told to go to the airport and talk to staff. I was on route to Canada. Extremely frustrating.
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Hong Kong Airlines complaints: history and resolution overview
Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.
Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.
Is Hong Kong Airlines Legit?
Hong Kong Airlines earns a trustworthiness rating of 81%
Highly reliable. Use their services with confidence, yet trust but verify.
We found clear and detailed contact information for Hong Kong Airlines. The company provides a physical address, 9 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Hong Kong Airlines's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Hongkongairlines.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
According to our analysis, Hong Kong Airlines appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
We looked up Hong Kong Airlines and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- Malware has been found on a website in the past,it is advisable to avoid visiting websites that have been reported to have had malware in the past as it may pose a security risk to your device. Instead, consider using a reputable website for the same purpose. It is also important to have up-to-date antivirus software installed on your device and to exercise caution when downloading and clicking on links from unfamiliar sources.
- According to DNSFilter, Hong Kong Airlines website has been reported as a threat within the last 30 days. This could be an indication that the website is engaging in malicious activity, such as distributing malware or conducting phishing attacks.
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It is useless talk without the attached documents such as e-tickte / PNR / notice of the cacellation/ your own complaint towards air carrier.