CB Airlines and Air Travel Etihad Airways

Etihad Airways review: Refund ( 1 comment)

Zaid ul of GB

Jun 09, 2026 8:13 pm UTC

Verified customer

Review updated: Jun 10, 2026

Featured review

Name ZAID UL MUNAEEM
TICKETS no 6079554047037

Today I traveled from Abu Dhabi to London with Etihad Airways. During the flight, a tray tipped over and coffee spilled on me, soaking my trousers completely. This caused significant inconvenience and discomfort.

In addition, my flight was delayed. I had already booked a bus to continue my journey after arriving in London, but because of the flight delay, I missed my bus.

I have photographs documenting the coffee spill, the non-functioning screen, and the remote control issue, and I will attach these as supporting evidence with this email.
The flight was also delayed, which resulted in me missing a pre-booked bus for my onward journey. Consequently, I suffered financial loss and significant inconvenience

BUS Fair. 31.10

And I need my tickets fully refunded and I am never to go again, disseminate this airline

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A. Tromp

1 complaint

2 comments

A. Tromp

Jun 10, 2026 8:27 am UTC

Verified customer

Zaid, I get the impulse to demand a full ticket refund — the coffee, the broken screen, the delay, the missed bus. Strategically though, airlines almost never refund the whole ticket for discomfort alone. Focus your claim on the concrete loss (£31.10 bus fare) plus a reasonable inconvenience compensation (EU/UK rules: delay over 3 hours typically £350–£520). Photographs are excellent evidence. Keep emotion out of the formal complaint. Build the logical case. You’ll win more that way. Don’t let anger undermine your leverage.

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Etihad Airways Contacts

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Etihad Airways emails

socialmedia@etihad.ae

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Etihad Airways address

New Airport Road, Khalifa City A, PO Box 35566, Abu Dhabi, United Arab Emirates

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Jun 10, 2026
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