Replied
Name ZAID UL MUNAEEM
TICKETS no 6079554047037
Today I traveled from Abu Dhabi to London with Etihad Airways. During the flight, a tray tipped over and coffee spilled on me, soaking my trousers completely. This caused significant inconvenience and discomfort.
In addition, my flight was delayed. I had already booked a bus to continue my journey after arriving in London, but because of the flight delay, I missed my bus.
I have photographs documenting the coffee spill, the non-functioning screen, and the remote control issue, and I will attach these as supporting evidence with this email.
The flight was also delayed, which resulted in me missing a pre-booked bus for my onward journey. Consequently, I suffered financial loss and significant inconvenience
BUS Fair. 31.10
And I need my tickets fully refunded and I am never to go again, disseminate this airline
We appreciate your patience and understanding while your case is being assessed. *Zoe
The complaint has been investigated and resolved to the customer's satisfaction.
1 comments
Zaid, I get the impulse to demand a full ticket refund — the coffee, the broken screen, the delay, the missed bus. Strategically though, airlines almost never refund the whole ticket for discomfort alone. Focus your claim on the concrete loss (£31.10 bus fare) plus a reasonable inconvenience compensation (EU/UK rules: delay over 3 hours typically £350–£520). Photographs are excellent evidence. Keep emotion out of the formal complaint. Build the logical case. You’ll win more that way. Don’t let anger undermine your leverage.