CB Airlines and Air Travel Etihad Airways Complaints #2-21

Etihad Airways review: I am complaining about the excessive amount I paid for baggage.

Joan Schulz of US

Jun 28, 2026 11:50 pm UTC

Verified customer

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I was charged for excess baggage - our combined baggage at Sydney airport was 35kgs - charge $1,933.00 and at Rome - excess baggage was 18kgs - EUR 687. This should have been included in our economy ticket fare which was $4,658 from Sydney to Catania which was purchased through Flight Network. Order No: 1119-811-085 - Etihad Guest PNR: EOUFMU - Receipt 12/05/[protected]
Receipt - 27/05/[protected]
At the airport we were advised to seek a refund, please assist.

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Etihad Airways response

Jul 04, 2026 5:18 am UTC

Etihad Airways customer support contacts

Phone numbers

+1 (800) 266-7883

+44 345 608 1225

Address

New Airport Road, Khalifa City A, PO Box 35566, Abu Dhabi, AE

Website

www.etihad.com

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Hi Joan, thank you for reaching out. We are sorry to hear about your concerns regarding the baggage charges.
Upon reviewing the fare conditions, we would like to clarify that if your booking was made under the Economy Basic fare, checked baggage is not included in the ticket. Any checked baggage brought to the airport would therefore be subject to applicable excess or additional baggage fees. We understand this may be disappointing, and we kindly recommend reviewing the baggage allowance associated with your selected fare when making future bookings to avoid unexpected charges. Aditionaly, you can add extra baggage online and save up to 65%. Book up to 30 hours before departure for piece-based bookings, or up to 4 hours before your flight for weight-based baggage. Please find more details on our website https://www.etihad.com/en-ae/help/baggage-information. If you require any further clarification regarding your booking or baggage allowance, please let us know and we will be happy to assist. *Zoe

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Etihad Airways Contacts

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Etihad Airways emails

socialmedia@etihad.ae

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Etihad Airways address

New Airport Road, Khalifa City A, PO Box 35566, Abu Dhabi, United Arab Emirates

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