Esso
reviews and complaints

Reference #: [protected] i had some points but now there's zero now.why?Email address: [protected]@hotmail.com

Member Id: [protected] Sent: Monday, February 24, 2020 2:34 PM
To: ESSO Customer Service /SM
Subject: Category: Points inquiries

Thank you for taking the time to contact Imperial.

For further assistance with this or any other issues, please call us at 1-800-567-3776; a Consumer Care Specialist will be happy to assist you between the hours of 9am to 7pm EST, Monday to Friday.

Thank you for allowing me the opportunity to assist you.

Sincerely,

Fany why can't they help me by email ?

I visited Esso gas station tonight around 10pm located at 2611 Lawerence Ave, Scarborough, ON M1P 2S2. I filled gas for 25.35CAD with PC Financial MC. when I paid at debit machine inside the store at debit machine, the payment was approved and my bank statement showed the transaction. But the employees said system frozen and got reset but bill not closed. I requested them to check at their payment processor web portal by logging into their account. Since I am working in POS industry, I know how the System works. The employee called the owner and to my surprise they replied rudely that i have to make payment again and have to come back after 3days with proof of paying twice so they can arrange for refunding the 1st payment. I told then weather going to be bad and i can not come again. instead of I go thru this suffering for 3 days, you can take out 1 min to log into your portal which will tell you in minute if payment has gone thru. he took my car picture and said they will police if i don't pay right away. I told them I am ready to explain police and further after proving my payment, I will have to take action on this gas station for all suffering I went through all suffering. Then they calmed down and took my phone # as i suggested and agreed to check their account and call me. I decided not to visit esso again and will share to as.many people as possible not to visit esso due to bad system and more than that their rude behavior. What a waste of time. If esso would have trained them properly on system as well as on Customer service, myself and other customers would have not suffered.

Privileges card, point card, optimum card, Esso extra card, none of these cards work at the pumps, I have tried at multiple stations, I have had attendants try and get them to work and never do. Why can't you simplify these cards and just make them work or use points to pay for fuel or any of them, I get emails stating I have deal to earn more points and never does. I have over $50 available to redeem and I can't access it, nor the stations. What a waste of space in my wallet.

When I got gas, the fuel pump said I put in $50.60. The pre authorization I gave was $70.00. But the service station put the full amount of $70.00 on my mastercard instead of the pump total of $50.60.
The following is the information from the receipt:
Date: 2019/12/26
Term #: [protected]
Record #: 004047
Host Invoice #: 0004382
Host Seq #: 1004662
Auth #: 026812
HTS#: [protected]
Merchant copy

I did not get a copy that said "customer copy" showing actual purchase price of gas.

I would like to receive a refund on my mastercard of $19.40. Plus I would like the service station investigated as to why such a thing is being done. Am I the only customer they have done this too or are there others.

Thank you
Jeanne Cooper
[protected]

I received gift card # 70423000002939320937091 in the amount of $50 for xmas from my Son in law.
On Dec 26 I used it on Lynden Road Brantford for $10.01 which went through fine. I went to use it this evening on Colborne St Brantford for $15.00, we tried and tried and it would not go through. We called the support line only to find out my card was put on hold ! How can a PAID FOR gift card be put on hold ! The girl finally transferred $20 onto an Esso Extra card number [protected] and I paid for my gas but I did not want to use $20.00 this evening. I said to the support girl I need that card working for the morning as I have clients out of town and will need gas and cannot be stranded only to be told "well there is no guarantee it will work by tomorrow" ! THIS CARD HAS BEEN PAID FOR, IT SHOULD NOT HAVE FUNDS ON HOLD PERIOD ! All of this nonsense caused me to be late for work, I am so disgusted with Esso at this point. I need this rectified this evening, not tomorrow morning... I need more gas and do not get paid until Dec 31 and as I stated this Gift Card has been PAID FOR ! Please tell me how you will fix this situation ! At this point I am very soured about your Gift Cards and certainly if this does not get fixed ASAP will tell everyone to not purchase a Gift Card EVER from Esso and feel I should take this to Marketplace or some form of Media to make others aware that you put holds on PAID FOR GIFT CARDS !

Thankyou

Dianne Bell
[protected]

Hello
I have purchased gas on 23rd November 2019 at 581 Parliament street around 8:58 PM .
The guy who took my payment was careless and instead after stating that I'm going for supreme gas, he charged me for regular. But when I noticed that I'm unable to use the supreme I went back to check with him . The guy instead being sorry in a rude way he said you will get your refund in 48 hrs. But till date I haven't received my refund . So, when I asked them yesterday, they say I takes more then 5 business days but even I crossed 5 business days . So, I want you to look in yo this. You can reach me on sandy.[protected]@gmail.com.

I purchased gas October 24th from the Esso gas station at 760 Hwy 15. The amount gave me just over 3/4 of a tank. On November 1st I was driving to work at 5:20 a.m and after making it a few blocks my acceleration started to decline and I lost power. After trying to restart my car a few times I was forced to have it towed to Roberts Automotive on Duff St in Kingston On. My car was left with them over the weekend as it continuously misfired and had a hard time starting. On November 4th I went to retrieve my car around 12:30 p.m
The mechanics brought me in the back and showed me the bucket of gas that was drained from my car. It was full of water! They stated they haven't seen this amount in a long time! They used high grade gas and had to drain all my lines and open up the panels in the back end and drain the whole tank. I was provided with a bottle of the gas that came from my car to bring forth and they have also told me they would speak on my behalf as well. I have the receipt for the work done also. After missing a day of work plus the tow fee and the gas drained as well as fees from the mechanic I'm out almost 1000$ due to the gas I received from such gas station. I don't want to go public with this and cause problems for ESSO but I can't afford this due to an issue on your end. I would be more than happy to meet and provide the proof I have in my possession. I'm hoping you can understand my position and that we are able to resolve this.
My number is [protected] and my name is Stephanie Oare

A girl named foram was very rude when i asked for regular car wash and started talking in her own language while she was serving other people too. Apparently i do speak the same language and i understoond what she was saying she that what you get when u buy cheap car wash and she wasnt going to give me re wash even after checking my car which wasnt washed at all properly her employee partner was ready to help but she just refused and made faces . I am really pissed with this location and wouldnt be going to it again any time ever. Worst location ever .

The station just switched from husky to esso within a month it was my goto station for the last 3 yrs. on October 22, 19 I did like any other times fueling gas started pay at pump with my visa, and the pump told me to see cashier so I walked in asking what's going on. The cashier guy told me all pumps are prepay only and I asked him why changed. He said this station has always been prepay only even before the changeover and he's always working here. I told him that's not true because this was my station for gas every week and I've never done prepay. I was going to give my credit card for gas and he asked how much I told him I'm not sure since I usually just fuel it up and he got mad and refused to take my card so suddenly I can't pay for my gas at this station! Like many prepay stations he could simply ask me to leave my credit card with him and charge the total at the end. But he didn't want to talk to me so I asked his name and if I could take a photo of him, he became a fighter showed his face to me said "take it". See photo. I'm shocked by his reaction. In Canada very often I feel if the customer service and company reputation are a thing anymore. They feel like all customers just want cheaper deals and they're loosing money because that. Many companies or divisions don't really care about customer relations. Well after 3 years fueling at this station I'm moving on. If the station owner really care about customer relations that cashier has to be fired! It maybe impossible that'd happen as often the cashiers are the relatives of the owner and these people have no concept of customer relations.

I was in Esso Tuesday to buy my regular 2packs of smokes and a 50 dollar pre paid m/c for my niece. After charging my debit card for the purchase I was told the machine to activate the m/c was broken and they were going to refund my transaction. When I attempted to do so the p.o.s machine read not completed, I told the cashier working what it said and she said no it had worked and been applied. After returning home a couple hrs passed and I checked my on line banking there was no credit/debit to my account so I returned to the store to talk to a manager. Who again argued with me that it had gone through even though I have the debit reciet. Which says transaction cancelled for the credit. She then proceeded to tell me it can take up to 36hrs for a debit/credit to appear on my account? Which I kinda found strange as I work away a lot and get credited for lodging when I leave before anticipated, and as long as I put the credit on my debit it is posted almost immediately? So I went to my bank and spoke to them! They told me I can go to Esso and get a trace on the p.o.s transaction. So I returned to the Esso Friday morning to have a trace done and was informed that they are new owners that took over the day after my purchase was made. So now apparently nobody can help me, and I'm out $83.32 as they recharged me for the smokes after on a seperate transaction. This is my local gas station. I have owned my place here for almost 15years and get all my gas and smokes from this location. However I can't stomach going there any longer until this situation is rectified. I have original recites for both purchase transactions. And a debit recite from the failed credit/debit. This store is located at 5128 Caxton ST, Whitecourt AB T7S 1S1 I can be reached through email at [protected]@telus.net or [protected] or [protected]
Thanks for your time. Amber C Yeo

Dear Sir
On September 28th 2019, passing by Vibo Marina, Italy. I deposited a 50 euro note in your automatic cashier of your ESSO gas station and only we received 20 euro worth of gasoline from your number 5 gasoline pump, so I will have a reimbursement of 30 euro as it is stated in your own receipt ( see the insert ).
Please how are you going to do it since I do not live in Italy.
Sincerely
Charles Foubert

Hi,

I was a loyal Petro Canada gas customer and recently I saw I can earn optimum points with Esso so I switched to Esso gas. I only had maybe only one time getting gas for my car without any hassel. One time it told me i had to pay inside it would not accept my visa at the pump. Ok fine I did that, but I had to wait in line for an extra 5 minutes and I was rushing to go to work. Next time it told me the same thing that I had to pay inside again and then when I tried to get gas it kept beeping and would not let me get gas. I tried again with my husband's credit card it told me the same thing. And I was like okay I will try one more time and still it would not let me get gas. It was so frustrating I left the station and went to get gas at Petro Canada at the end, and most importantly, it was hassel free. It is very important for me to be able to pay at the pump it saves me a lot of time. Obviously there was nothing wrong with my credit card because it was the same with my husband's credit card. I am now back to getting gas at Petro Canada. After all earning optimum points is really not that of a big deal when it comes to my stress when getting gas at an Esso station.

I am trying to point out maybe look into getting better machines at the pump or ones that can accept optimum card by tapping the key card.

Thank you for your time for reading this email.

Dora