eRenterPlan

I have now battled with this company, insurance we
Took before our move from Washington State to Florida
In April, our entire furniture was stolen by the movers,
We still have no confirmation where our items are
Though they have assigned an investigator - We
Struggle to get any support as this company will do
Anything not to uphold what you think is covered
- We are now informed their legal team is reviewing the
"language" of our policy (AKA how do they get out of
Settling). If you are a mid-career professional, have a
Family, responsible and able to take insurance during
This time, do your homework - this is not a company
You can trust in my experience. If you are moving long
Distance and take insurance out prior and expect
Peace of mind during that transiting - don't do it with
This company. We have now been engaging on this
Issue with this company since August with a recent
Notice that this could take 6-12 months more. Here is
The kicker, while we are building we are renting a town
Home in South Florida, it was a stipulation by that
Complex to use e-renters, basically our existing carrier
Does not have coverage in this area, we had no
Alternative to use them, so we thought.
Betsy Boggs and her manager Tiffany Doersam, are
Not customer focused and are not proactive - I have
Had to elevate and "fight" to get any action with the
Latest that Betsy does not want to work on our case
Any longer.
Pls feel free to reach out to me for any copes of content and details of this case to assist you - let me
Have paid these very dear school fees for you.
Responsive - No
Customer service - No
Working for you not the suspects of the crime - No
Evasive and non assisting - No
Peace of mind during your coverage - No
Prompt responses - No
Request for conference calls for updates - No
Ethical - Questionable, in my experience No
Forcing you to make changes to police reports without
Any evidence to support changes - yes
This is my opinion and experience and wish you the
Best in insuring you, your family and personal
Possessions.
We have lost 10 of 15 years of accumulate household
Content estimated by an insurance company of over
$480k.
I doubt this final plea for public review will amount to
Anything but it is again one more step from a very
Desperate and tired family.

I’ve moved out of my California apartment back in May 2023. My husband called and canceled the insurance right away. I got a notification three months later we were still being charged monthly. I called and canceled again and they blamed us for not canceling. I made sure it said canceled, but it wouldn’t let me remove the bank information. We’re still being charged in October 2023. I shouldn’t have to call and cancel my account multiple times. I read there reviews and it seems like they do this a lot. Thinking this might be a good lawsuit, and I will be looking into the legalities of it, if this happens again. 35 dollars does add up and companies shouldn’t be able to charge you after you cancel.

I purchased a policy for an apartment a rented and had a theft. I submitted a claim that was covered under the policy but the again at first didn't respond and then came up with a convoluted explanation about how my property theft wasn't actually covered. I send her the policy and showed exactly which clause covered the property and then she went dark and the claim was denied.

I was referred to them from my leasing office. Went online purchased the one year policy and paid for 6 months. Then I was told that same day by my leasing office the policy needed to be in my Dad's name since he was on the lease and I'm the tenant. Called the company back that same day and was told as soon as the new policy generates a policy number they will cancel and refund the first payment. After 2 weeks and no refund I called again, and was given the sane story no policy number has generated. Now 6 calls later, 3 emails, a dispute with my bank filed and 2 policy's received in the mail from them and no refund, no response, they transfer you around until you disconnect. I wish I had seen all these reviews I will be notifying the leasing office to not use them and I will make sure to fight until they are no longer in business. The internet reviews speak for themselves, they are criminals and I can not believe they are still around.

Worst renters insurance company to use! Run do not use them ! On 1/25/19, I received that water was coming out of my townhouse, so I filed a claim because my printers and all other electronic equipment was under my computer desk on the floor. From the beginning of interacting with Katrina Cartwright it was hell. She was rude and really speaking to me like I was lying when maintenance had to get the water out of my apartment. So she had an adjuster come out to take photos and to see if my items are working. Some items came on but we didn't test to see if they were working, and honestly I don't have any intention of using the items as they were sitting in water. So I submit the inventory form. I get a call about 15 mins later saying I won't be able to receive pay for my items without taking them to get a repair estimate. I'm confused, who has the time or energy to pack up everything in their house and take it around town to have it inspected, let alone pay any fees for it. Needless to say, she only paid out for 2 items. I have been with this company for close to a year and never had to file a claim. I do not recommend this company to anybody.

Most horrifying customer service I ever received!
the rep kept talking over me but not helping!
I got two policy mix up due to the online registration confusion, and I have been a loyal customer with erenterplan since 2012, today I'm calling to cancel a policy since I moved, I have this rep refuse to tell me his name and ID number and blame me "yelling" at him while I was just talking and I emphasize the fact i was just talking and I'm not happy the way he kept putting words into my month. He is yelling "nonononono like 1000 times" He is really the worse customer service I ever received and as a 4 years loyal member, I feel very disappointed and will stop using this company from now on and inform family and friends not to as well.. If you dont care about your customer you are losing business.

We had home insurance policy from E-Renter since 2009. Since 2009 we moved to 4 New Addresses ( we rent apartments) and as per E-Renter company rules we always were calling them to update the new Home Address on the Insurance Policy. Also we were getting all the confirmation from E-Renter for the new insured address. We called this month for the cancellation ( Nov 9th) of policy and we got to know that Policy was insuring our old address we use to live in 2009. We asked for the reason why this happened and Customer Sales representative was unable to answer first, later he start talking rude and said words like "back-off". He was abusive and company can verify if they maintain call records. After that they made an excuse that we didn't contact them when we moved. Later Customer Sales representative said that E-Renter department did some data migration in Feb, 2015 and because of that address were reverted back to old address. This is really annoying they didn't check what address they are insuring since Feb, 2015. Luckily nothing happened in the house otherwise E-Renter would have said house is not insured and I would have been under big debt. I live with my wife and an infant in the house and it could have been a big problem for me if something big would have happen to the house like fire or any natural disaster. This is a total negligence from E-Renter. I don't know what is the correct resolution for situation but I would like to submit this complaint so E-Renter should realize that Life, House, money is important so do a better job if you are collection money from people to insure there houses.