Safety Insurance Company
reviews and complaints

I've been a customer of Safety Insurance Company for many years, insuring multiple automobiles since the mid-1990s. In 2016, I also added Home Owners insurance to my policy. Unfortunately, as my teenage children got their licenses and started driving, they got into a few accidents, which resulted in us having to pay higher premiums and surcharges. To make matters worse, Safety Insurance Company decided to send us a notice refusing to renew our policy. It's strange that they never refunded or credited any of the premiums we've paid over the past 20+ years, especially considering we only made one claim during that time. It seems like they're only interested in making a profit and don't care about customer loyalty.

Horrible, horrible! They do some really bad stuff that's against the law and not right. They're also racist, and it's obvious. They're so disorganized and have zero customer service skills. I'm a minority, and they treat me like one. It's unbelievable that they won't transfer me to someone higher up. These people don't care about what I have to say, even though the proof is right there on their computer! They should handle my claim with honesty and confidence. And on top of that, they talk to me like I'm aggressive, even though I'm not yelling or anything. I'm in pain, and I'm the one who got hurt, but they treat me like trash.

After I cancelled my auto insurance policy and didn't renew it, Safety Insurance Company decided to send my unpaid bills to a collection agency. I switched to Progressive and started a new policy on June 3. Safety Insurance had already received full payment for my old policy until that date. I made several phone calls to them, and they assured me that everything was taken care of.

I had to use a shop I didn't want my truck at. I lost time and money. I had to get a new truck 'cause it's been 18 weeks without one. The truck ain't the same after it got frame damage. They're saying they don't know when I'll get it back. Insurance company has no problem takin' my money but won't declare the truck a total loss even though it won't ever be the same.

I got a new car insurance policy from GEICO on 2/25/22 to save some cash. I tried a bunch of times to let Safety Insurance know that I wanted to cancel our auto insurance policies (we had separate ones for me and my husband), but they still haven't canceled them. Safety keeps sending us bills even though we asked them not to. All we want is for our auto policies to be canceled because we switched to a different company, and we want proof that it's been done.

I tried to cancel my insurance policy with Safety Insurance Company, but they said I gotta fill out a 2A Form. In ***, you don't need no 2A Form to cancel, just an Insurance Verification Document should do. Even though I told 'em that and sent the right papers, they still won't cancel my policy.

This company has been a total headache since day one. The customer service is incredibly rude and doesn't hesitate to yell at you when you're frustrated. They never respond to phone calls or messages that I leave. I've been paying for insurance for three months, going on four, for a car that they said could be fixed. After months of silence and me paying my bill, they suddenly tell me that the car is beyond repair and a total loss. I'm completely fed up with this company. I paid $800 to ensure that my insurance would take care of me, but they're telling me they can't.

On September 22nd, my wife had an accident on the highway. Someone hit her car from behind. After that, we reached out to Safety Insurance Company to file a claim (claim number LAMA015CB6). According to my policy, I was supposed to receive a rental car. However, the agent hung up on me multiple times when I called. She refused to provide me with the rental car. Her attitude was extremely unhelpful. Since this incident, my car is still in the tow lot, and I don't have a car to get around with. It has been almost 2 weeks. This company scammed me. Instead of doing what they were supposed to do, they chose to threaten me by cancelling my policy without fixing my car.

On March 21, 2022, my car got smacked by some other driver who did a no-no u-turn across lots of lanes. They crashed into the back passenger side of my car, and bam! All my airbags popped out, front and sides. I got whisked away to the hospital with a head bump. Safety did their first check and gave me an estimate that had stuff that didn't even belong to my car, and they tried to lowball me on the payout for a car that's clearly wrecked. It's been like 2 months now, and I've been trying to sort things out, but Safety won't admit that fixing the car won't make it safe to drive. The garage where my car is at even told them the same thing, but they just won't listen.

I had a car accident where this other driver ran a red light and smashed into me. My car got completely wrecked. My insurance company, Progressive, figured out it was the other driver's fault and paid off the rest of my loan without any fuss. But here's the thing, they can't even reach the other driver's insurance company. Whenever me or my adjuster call their adjuster or manager, it goes straight to voicemail. They never answer or bother to respond to our messages. They did respond once to my adjuster and left him a message saying they can't get hold of their insured driver who hit me. That's it. So, I had to shell out 300 bucks for a rental car for a whole ten days until I found another car. The other driver's insurance is avoiding me like the black plague when it comes to reimbursing me.

I filed a claim in February 'cause my truck got messed up. They paid me for the first half, no problem. But when I got my truck back, it was a hot mess. The tonneau cover was all busted, buttons still stuck in the dashboard, and they even slapped on a used door that don't match the rest. Been trying to get in touch with Safety Insurance to fix this mess. They keep passing me around to different adjusters and all I can do is leave a dang message. If they can't send someone to check out my truck and fix it right, I might have to look for other options. I hate complaining, but it's the only way to get 'em on the dang phone. I'm so bummed out right now. This ain't how I thought things would go at all...

I got a letter from *** and Associates for Safety Insurance Company 'bout a car thing that happened in ***, *** on 8-4-2019. They want $692.30 for file number [protected]. No cars got messed up that day and no cops made a report. Also, I never got any letters from safety insurance company - I gave my insurance info to the other driver, so any problems shoulda gone through them. I just found out 'bout this claim almost 2 and a half years later from a real sketchy debt collection agency in ***. They got over 170 complaints 'bout scamming folks with car insurance debts. Please get rid of this claim 'cause it ain't fair, or show me a police report that proves there was damage and go through my insurance. We both checked out each other's cars and there wasn't any damage. I can only guess that the other driver was tryin' to get a free fix for some other problem. Thanks.

My husband got in a crash on 7/30/22, some person insured by Safety Insurance hit him from behind. They said it wasn't his fault, so we went to our own insurance and paid $500 to fix our car. They said they'd give us back the $500, but every time we talk to someone at Safety, they make up another excuse to not pay. They're also supposed to give us back the $1193 we paid for a rental car. I sent all this info to the adjuster, *** . The claim number is LAMA012A4F and you can reach him at *** or *** ex ***. He won't reply to my emails or calls. Our insurance (Geico) hasn't been helpful at all and hasn't given us much info. Now we've paid almost $1,700 for an accident that wasn't my husband's fault. I just want to get reimbursed for the rental and the deductible.

On June 9th, I got hit by a car that didn't stop at a stop sign. The driver got a ticket and my car got messed up. Since it's in the shop, I reported the accident right away, within 6 hours, so I could get a rental car. I mean, I need something to get around, right? Since the accident was the other guy's fault, I went through his insurance and got rental coverage. But here's where the trouble starts.

I had to pay Enterprise car rental $370 upfront, just until they talked to the driver and got his side of the story. They said it would only take a day or two. Well, guess what? It's been almost a month now and still no word. My adjuster, who goes by the name of ***, messed up right from the beginning. He sent the adjuster to the wrong place once, and my car didn't even get inspected until over a week later. And now, he won't even pick up the phone when I call.

The last time I talked to him, he said he would submit the refund, which is supposed to take 1-2 days. But it's been 2 weeks now and still nothing. And to top it off, he asked me if it was for $320 when I clearly told him twice that it was for $370. All I want is my $370 back! I've left him 3 voicemails already, but he hasn't bothered to call me back. It's just frustrating, you know?

I got in an accident on January 30, 2022 (claim number LAMA007388). I was just sitting at a red light when a car hit me. The person who hit me is insured with Safety Insurance. Safety has been really bad at handling my situation. They hardly pick up the phone, and when they do, they don't have any information. Finally, a few weeks ago, they said they would send me a check for 70% of the damages. That's really pathetic, but I'll take what I can get at this point. They promised the check would arrive by Monday, March 21, 2022, at the latest. But the check never came. I've been calling them every day, but they never answer. Today, after calling them 10 times in a row, I finally spoke to someone in the department. They told me that the check doesn't exist in the file. I then contacted the adjuster of the claim, and she said that the subrogation department forgot to pay me. She asked if I wanted to go through my own insurance instead, but I didn't want to do that because I wasn't at fault, and I didn't want to pay my deductible. So I told her again that I want the check from Safety to fix my car, which is still damaged after 2 months. She mumbled something and then said, "Enjoy the rest of your day," and hung up.

I gotta say, I got a real bone to pick with this Safety Insurance company. Let me give you the lowdown. Back when I was 21, I signed up for their auto policy, no biggie. But here's the kicker, turns out I also got roped into a renter's policy that I didn't even need. I mean, seriously, I was living with my folks and not paying rent, so why the heck would I need renter's insurance? Must've been buried in the fine print or something, 'cause I sure as heck wouldn't have signed up for something I didn't need.

But it gets worse, my friend. Even after I canceled my auto policy, these guys kept renewing my renter's insurance without my say-so. Like, what the heck? If I signed up for them together, shouldn't they be canceled together too? I didn't even notice they were still charging me 'cause it was such a small amount each month, like 17 to 25 bucks. But when my fiancé and I did the math, we realized they'd taken hundreds of dollars from me without my permission. And let me be clear, I never needed that renter's insurance in the first place, so I have no clue what it was supposed to cover.

So here we are in 2021, and I've been trying for ages to cancel this useless renter's insurance. I've talked to multiple people at Safety Insurance, and every time they promised to cancel it without any fees. But let me tell you, their customer service is a joke. I don't even bother trying to get my money back 'cause it's pointless with these guys. All I want is for them to stop charging me more money.

So today, I asked my fiancé to give 'em a call 'cause I'm busy working. And you won't believe what happened. This super rude lady on the phone told my fiancé they can't cancel the policy over the phone. Like, what? Every other insurance company we've dealt with lets us handle stuff over the phone, no problemo. But this lady, she's like, "Nuh-uh, you gotta sign some document we emailed you." And get this, they sent it to an email I haven't used in over 5 years. How the heck was I supposed to update them if I didn't even know I had this dumb policy? And I've got the same phone number, so they could've called me, right? But nope, they never asked for my current email or anything. They just conveniently made it seem like my policy was already canceled every time I called. And now they have the audacity to send me a letter saying I got a past due balance. Like, seriously? They've been taking money from my account automatically since I was 21, so how the heck can I owe them anything?

The lady on the phone wouldn't even talk about the billing specifics with my fiancé, which is whatever, I expected that. But I doubt I'll get any better treatment when I call 'em myself. This lady even had the nerve to laugh at my fiancé on the phone when she was explaining our situation. And when my fiancé called her out on it, she suddenly had "breathing problems." Yeah, right. She didn't make a peep for the rest of the call, but she sure got snappy and started raising her voice. This lady has always been rude to me too, by the way. The customer service at this place is a total joke. They transfer you without even telling you, and when you question their shady practices, they get all defensive. I bet they've swindled money from so many people.

And here's the cherry on top, my parents moved out of their house months ago and are fixing it up to rent out. But guess what? I'm still paying for a rental insurance policy for a house that's empty, over half an hour away from where I live now. It's like Safety Insurance is trying to wreck my credit by saying I'm past due, even though they've been taking my money automatically for this bogus policy. I wouldn't wish this nightmare on anyone, seriously.