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Freeway Insurance Services
reviews & complaints
Freeway Insurance Services
reviews & complaints

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30 complaints
9 resolved 21 unresolved

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Freeway Insurance Services reviews & complaints

Freeway Insurance Services complaints 30

M

Freeway Insurance Services - I am complaining of the poor service of an employee

I was told on my insurance that was past due I was able to pay on the day of cancellation anytime before midnight. An employee named Armando Garcia he said his name was but not sure if it's true or not was chuckling and giggling at me because of all the frustration I had. I asked to speak to manager and he said there's no reason to and that they only had 13 minutes left. This insurance is ridiculous and gives out false information to people and that is not acceptable.

Desired outcome: Worst company ever and very DISAPPOINTED.

K
Feb 12, 2020

Freeway Insurance Services - call center

I spoke with a CSR 2 weeks ago regarding making late payment on my insurance. I spoke with a rep who advised me to talk to ASCC regarding a late payment. When I spoke with ASCC, they advised me< I...

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S
Nov 20, 2019

Freeway Insurance Services - agent stealing money from customer

Dear, Whom It May Concern, 4391 Dorchester Rd Ste 320, North Charleston SC 29405. The date was Saturday November 16th, 2019. My girlfriend, and freeway insurance customer, called me at about 9:00am...

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Freeway Insurance Services - horrible customer service, unethical behavior, overcharged

Freeway Insurance Customer Service is horrible! I am currently dealing with them to help me get a reimbursement because they neglected to cancel my old insurance when I signed for the new insurance...

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C
Mar 30, 2019

Freeway Insurance Services - insurance scam and lies

I called and talk to agent jose gonzales out of the mission valley branch. While was in the phone he explained that he could get me insurance at a affordable price and to come in. I told him I wad in...

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D
Jan 05, 2019

Freeway Insurance Services - refund

I Donna mcduffie canceled my policy December, 2 2018 because I didn't take possession of the 2001 Tahoe. I spoke to someone in the office about my refund on November 14 2018, about my refund and they told me that the refund check for 245.00 was already sent out, I been calling multiple times about my refund and different people at freeway customer service been telling me different dates and I Donna mcduffie haven't receive the refund check 245.00, this is not acceptable and this is poor service. I've been nice and respectable through out this whole situation. Now I'm upset and there's nothing being done dealing with this matter... my phone number this is Associated is [protected]... my address is- 1107 Verde apt 110 Bryan tx 77801

L
Oct 09, 2018

Freeway Insurance Services - service and affiliated insurances

Hi my name is Luis Garcia, I recently cancelled my policy about a week ago and wrote cancelling letter and confirmed got a confirmation but was still charged for the following month. I call and they...

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J
Sep 29, 2018

Freeway Insurance Services - dora benitez insurance technician

I've always had excellent service from Freeway Insurance so I've always made sure to get Insurance with them. This time it was a huge mistake. I was treated as if my concerns weren't important. I...

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D
Jun 28, 2018

Freeway Insurance Services - online bill pay/customer service line

There is not any site that I nor google can find to pay my bill online. I have called the customer service line numerous times, and each time I'm taken off hold, able to hear the sound of the people in the office, and then hung up on. Or just taken off hold and muted and left hanging. I can't get ahold of anybody no matter what I try. I need to pay my bill and if my insurance gets canceled due to non payment I don't know what I will do. I need this insurance to drive to work and can't afford to restart a policy, I had to borrow money just to start this one. I am really at a loss for solutions here, I don't know what else to do. Please somebody read this and help me.

G

Freeway Insurance Services - auto accident senior citizen policy that he didnt sign or recall

Backdated 2017 electronic signatures. I noticed these forms on my 72 father . since this claim he has declined in health his van has dents and is has burn electrical shocks burns on arms not oil...

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A

Freeway Insurance Services - sign up, and money return

I called on August 31st to get a quote by Anthony in the Fontana, ca location. I gave him my bank information with the understanding that I would not be charged until I sign the and faxed the paper...

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J
Apr 05, 2017

Freeway Insurance Services - claims department

Im having a problem with the claims department. I was in a hit in run accident and the person that's over my claims tells me that what I said it's true and that he will be denial my case. All I want...

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Freeway Insurance Services - no policy and no money no refund

On Saturday, 2/11/2017 I went to purchase auto insurance policy, After receiving the quote I agree to purchase the policy and after she charged my debit card I notice the receipt had a charge of $50...

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Freeway Insurance Services - discriminating against my learning disorder

Hello my name is nichole gilbert and I tried to file a report with the Better Business Bureau, but it just wasn't allowing me and I've done several reviews about this company and I haven't gotten any phone calls, emails or any contact from the company and I'm trying to figure out how to go about this...I worked here (freeway insurance)for about 6-7 weeks and it's a bad company to work for, they treat their employees like crap especially their managers, my manager liliana Gasetlum made fun of my learning disability and so did the District Manager, Noel and I don't find that funny what so ever. Their employees dress like they're going to the club, with their breasts out and short skirts, it's really inappropriate. I was training to get my insurance license and every time I had asked the District Manager Noel to schedule my test he blew it off and didn't do anything about it. I was driving over an hour every day there and back and making 8.05 an hour and no one, not the manager or anyone taught me anything. Lousy company! Wouldn't recommend anyone to work here. They're very unprofessional and the District manager would come in cussing all the time and was rude to everyone. And they never reimbursed me for my testeachers class, or log in that I paid for. And I'm having to write more, because no one wants to contact me from this unprofessional company, I still haven't gotten my last pay check and it's been 2 weeks, maybe even longer and I'm considering contacting a lawyer since their managers, Lilly and district manager, Noel made fun of me being dyslexic.
Liliana- [protected]
Noel - [protected]
3425 W Thunderbird Rd #2, Phoenix, AZ 85053
+[protected]

P
Dec 29, 2015

Freeway Insurance Services - auto insurance misrepresentation

I called Freeway insurance because I had a accident 2 years ago for the first time in my life and everyone kept giving me super high premiums for a fender bender that the person lied about. I was told by the representative not to worry she could get me insurance for $251.22 every six months . Even though it was higher then I was paying before the accident I said fine and sent her the 251.22.And she said my insurance was with Mercury. I just got a bill from Dairyland Auto saying they need $147.84 from me by 1/2/2016 that I had a accident did not qualify for good driving record. So I CALLED THEM they said freeway insurance had disputed my accident I asked why she said I guess to get lower rate. I asked how do I cancel and get my money back she said call Freeway they refused to discuss giving back money

Freeway Insurance Services - $270.43 down payment

I opened the policy for my daugther Freeway Insurance is the Broker and for almost 2 yrs. DairyLand Auto/Viking Insurance Companyof Wisconcin is deducting $ 34.31 each month except this month just...

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J
Oct 01, 2014
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Freeway Insurance Services - ripoff/liars

This company took complete advantage of my parents because they did not speak good english. They told them the cheapest quote they could get was with some Western Insurance company that would be over 400 a month with barley any coverage. After I did research I found a lot cheaper coverage with a lot more benefits and they said too bad they cashed the check and we couldnt get the money back after signing the paperwork 2 days prior. Then hung up on me. No one would call me back or speak to me when I called back. I will not let them get away with this.

P
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Freeway Insurance Services - freeway insurance lying crooks

Freeway insurance are nothing but a bunch of lying ### who will tell you ANYTHING to get you in their office and scam you out of your money!! They gave me and my husband fake quotes over the phone...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Freeway Insurance Services - scam and prommissory note/credit card

Unwarranted promissory note and harassing.threatening phone calls wanting credit card info over the phone. I cancelled the policy and relationship with the broker and still the phone calls continue...

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Freeway Insurance Services - broker fees

I worked for Freeway Insurance and here is the scoop. Consumers beware! These agents are taught to take your hard working money. There are broker fees that the company pockets, broker fees are NOT...

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