CB Vehicle Rental and Leasing Enterprise Rent-A-Car Complaints #542-561

Enterprise Rent-A-Car Reviews and Complaints

Enterprise Rent-A-Car review: billing for damage that is not responsibility; damage recovery unit for enterprise rental car

Steffi Gnanaprakasa of Atlanta, US

Jan 04, 2019 8:50 pm UTC

Resolved

Replied

This is regarding the accident that took place on 10/25/2018 when a car rear ended us on the highway 75/85 connector in Atlanta, GA and the police report was filed where it clearly mentions that it is the fault of the other person. I gave all the details regarding the accident and the police report along with the other person's insurance (geico) information and in spite this, I keep getting letters from enterprise asking me to pay $1, 336.37 for the damage caused to the rental car. I tried contacting the person handling my case and she is either unavailable or wouldn't respond. I don't understand why I am still asked to pay for the damages? I have only been receiving mail in post threatening that this would be reported to collections. I don't know who to contact or what should I being doing at this point? Isn't this enterprise's responsibility to contact the insurance company of the other person? or should I do their job for them?

Enterprise Rent-A-Car response

Jan 09, 2019 2:53 pm UTC

Enterprise Rent-A-Car customer support contacts

Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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Steffi Gnanaprakasa,
Thanks for your feedback. We appreciate it when customers tell us about their experiences. I have forwarded your comments to our Georgia Regional management and our team at our Buckhead location. I have asked that they review your concern and contact you directly. As this may take several days, your patience is appreciated.
Respectfully,
Carol
(Reference #190109-002410)

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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Enterprise Rent-A-Car Contacts

Enterprise Rent-A-Car phone numbers

+1 (866) 534-9270

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100%
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For users of TTY devices

+1 (866) 445-8284

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Customers with Disabilities

+1 (866) 458-9227

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Enterprise Exotic Rentals

+1 (800) 325-8838

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Maintenance Program Information

855-266-9289

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Enterprise Car Rental Reservations

+1 (877) 416-0000

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en Español

855-266-9565

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Customer Service

800-307-6666

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Roadside Assistance

866-507-6222

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Enterprise Plus® Member Services

866-225-4284

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Customers with Disabilities

+1 (877) 881-5500

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Enterprise Business Rentals

1-866-4-LUX-CAR

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Enterprise Exotic Rentals

+1 (888) 227-7253

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Enterprise Car Sales

+1 (888) 736-8287

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Enterprise Truck Rental

+1 (877) 233-5338

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Enterprise Fleet Management

+1 (888) 480-3722

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Enterprise Rent-A-Car address

600 Corporate Park Drive, Saint Louis, Florida, 63105, United States

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