Enterprise Rent-A-Car review: billing for damage that is not responsibility; damage recovery unit for enterprise rental car
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This is regarding the accident that took place on 10/25/2018 when a car rear ended us on the highway 75/85 connector in Atlanta, GA and the police report was filed where it clearly mentions that it is the fault of the other person. I gave all the details regarding the accident and the police report along with the other person's insurance (geico) information and in spite this, I keep getting letters from enterprise asking me to pay $1, 336.37 for the damage caused to the rental car. I tried contacting the person handling my case and she is either unavailable or wouldn't respond. I don't understand why I am still asked to pay for the damages? I have only been receiving mail in post threatening that this would be reported to collections. I don't know who to contact or what should I being doing at this point? Isn't this enterprise's responsibility to contact the insurance company of the other person? or should I do their job for them?
Thanks for your feedback. We appreciate it when customers tell us about their experiences. I have forwarded your comments to our Georgia Regional management and our team at our Buckhead location. I have asked that they review your concern and contact you directly. As this may take several days, your patience is appreciated.
Respectfully,
Carol
(Reference #190109-002410)
The complaint has been investigated and resolved to the customer's satisfaction.
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