The complaint has been investigated and
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Resolved
Enterprisestay away from enterprise locauto in rome fiumicino

S
This review was posted by
a verified customer
Verified customer

We rented a car through enterprise.com to pick up in rome, fiumicino. They partner with locauto at the airport. Our car reservation (Copied below) clearly stated that the tire chains - special equipment were included in the rate. After returning the car in rome, italy and after several complaints, calls and emails to both the us office and the one in italy, all refused to acknowledge that the snow chains were included in the rate and charged our card.

Cdw-allocated inclusive included
Other insurance included
Tire chains - special equipment included
Airport fee 16.00 pct/rntl (16.0%) included
Road fee 3.60 eur/day included
Unlimited kilometers included

Even with everything in writing put in front of their face, the italian office reconfirmed their position. Liars and thieves. Pitiful company, deceitful, terrible business practice, customer service useless and arrogant. Never again.

Beware: dont rent from them. Even if it looks like a good deal online you will pay more at the end of the rental.

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Enterprise Rent-A-Car's response · Dec 15, 2016

    Our team could make the proper management aware of your concerns. Please email [email protected] with your contact information, rental agreement or reservation number and any additional information you would like to share about your experience with us. Please attach reference #[protected] to your email. Thank You. -Carol H.

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