The complaint has been investigated and
resolved to the customer's satisfactionResolved Enterprise — stay away from enterprise locauto in rome fiumicino
resolved to the customer's satisfaction
We rented a car through enterprise.com to pick up in rome, fiumicino. They partner with locauto at the airport. Our car reservation (Copied below) clearly stated that the tire chains - special equipment were included in the rate. After returning the car in rome, italy and after several complaints, calls and emails to both the us office and the one in italy, all refused to acknowledge that the snow chains were included in the rate and charged our card.
Cdw-allocated inclusive included
Other insurance included
Tire chains - special equipment included
Airport fee 16.00 pct/rntl (16.0%) included
Road fee 3.60 eur/day included
Unlimited kilometers included
Even with everything in writing put in front of their face, the italian office reconfirmed their position. Liars and thieves. Pitiful company, deceitful, terrible business practice, customer service useless and arrogant. Never again.
Beware: dont rent from them. Even if it looks like a good deal online you will pay more at the end of the rental.
The complaint has been investigated and resolved to the customer's satisfaction.