The complaint has been investigated and
resolved to the customer's satisfactionResolved Enterprise Rent-A-Car — very poor service!
resolved to the customer's satisfaction
Below you will see a string of emails sent to the enterprise rent a car's customer service.
Email number 1
Customer (xxxxxxxxxxxxxxx) 12/15/2006 02:30 pm
I am a customer of the enterprise location on drake road in farmington hills michigan.
In my opinion I received extremely poor service. I rented a car due to a car accident. I arrive at your location and rented a vehicle. I had the insurance claim number, location of where the car was being repaired, drivers license, and my insurance. about one week into my rental I started to recieve calls about not having the proper information in my file. I politely called back jeff, the manager and gave him the information again. then a few days later he called me back requesting the very same information that I gave him the first time he called. then a few more days went by and he called me again, this time to told him to email me the questions, again they were the same questions that I answered now two times. for the third time I responded with the information. then on december 13th, 2006 I arrived home from work to another message for me to call jeff because he needed the claim number, and the location of the collision shop. this time I called him back to tell him that I already gave him the information and that I would not furnish it for a fourth time. then just yesterday I received a call from someone else at the office his name was mike who requested the information for a fifth time. this is getting to the point that you are harassing me. I think that jeff, mike and the girl that rented me the vehicle to begin with needs to either take better notes and get things done right the first time not five times later or they need to find another line of work. I have never in my life ever seen such incompentence.
I would appreciate a call from your corporate headquarters so that I can elaborate further.
Thank you for bringing your concern to our attention.
Complete customer satisfaction is our number one priority at enterprise and we assure you that we are working to resolve your situation. your message and information has been sent to kenneth kamba our regional vice president, and someone will be contacting you shortly. if you would like to contact us directly, call [protected]. also, you can find additional information by logging on to www.enterprise.com, and going to the about us section. there you can click on contact us, or the press room/faq’s for more information that might be helpful.
Thank you, and we look forward to working with you to resolve your concern.
The problem I had was that I never received a call from that individual and they listed a number on the email that does not even exist. they really don't want to deal with problems they only want to push them aside and hope they go away. here is my response to the email they sent me:
I received this email from monica who said that kenneth kamba was going to be contacting me shortly. I have not yet received a call from him and it is now wednesday afternoon the 20th of december. not only have I not received a call from him but the number that you listed on the email "[protected]" is not even a working number. apparently enterprise rent a car resolves issues by making the executives not even reachable. this is only an extension of your poor service. I would appreciate a call from your corporate headquarters before the end of the week.
The complaint has been investigated and resolved to the customer's satisfaction.