CB Vehicle Rental and Leasing Enterprise Rent-A-Car Complaints #422-441

Enterprise Rent-A-Car Reviews and Complaints

Enterprise Rent-A-Car review: The car reserved is not available

Jiabao Liu of Toronto, CA

Sep 06, 2021 9:01 am UTC

Resolved

Replied

I reserved a full size car from 9-4-21 to 9-6-21 and checked in on 9-2-21 and received a confirmation by email. When I got there they didn't have any full size cars available. Though they could upgrade the car to a compact SUV, Hyundai Kona, the trunk is much smaller than a full size car, like Camry or Sonata. I had many kids stuff, such as kids bike, wagon, chair, which I couldn't fit all in the Kona. They told me I can upgrade to a larger car but with $29/day extra charge. My itinerary was scheduled so I couldn't cancel it. I had to take the larger car and paid additional charge. I think it was not fair to me as it was not my mistake. It was not subjective to me to upgrade the rental.

Rental agreement is 4BLBNS.

Desired outcome: refund the extra charge

Enterprise Rent-A-Car response

Sep 28, 2021 1:42 pm UTC

Enterprise Rent-A-Car customer support contacts

Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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Jiabao Liu, I assure you that it's never our intention to inconvenience our customers. We would like to look into this further with you. Please email Care@Enterprise.com with your contact information, exact rental office location, rental contract information and the details above so we can address this. Thank you. – Carol H.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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Enterprise Rent-A-Car Contacts

Enterprise Rent-A-Car phone numbers

+1 (866) 534-9270

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For users of TTY devices

+1 (866) 445-8284

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100%
Confidence score

Customers with Disabilities

+1 (866) 458-9227

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Enterprise Exotic Rentals

+1 (800) 325-8838

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Maintenance Program Information

855-266-9289

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Enterprise Car Rental Reservations

+1 (877) 416-0000

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en Español

855-266-9565

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100%
Confidence score

Customer Service

800-307-6666

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Roadside Assistance

866-507-6222

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Enterprise Plus® Member Services

866-225-4284

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Customers with Disabilities

+1 (877) 881-5500

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Enterprise Business Rentals

1-866-4-LUX-CAR

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Enterprise Exotic Rentals

+1 (888) 227-7253

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Enterprise Car Sales

+1 (888) 736-8287

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Enterprise Truck Rental

+1 (877) 233-5338

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Enterprise Fleet Management

+1 (888) 480-3722

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Direct Dealer Program

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Enterprise Rent-A-Car address

600 Corporate Park Drive, Saint Louis, Florida, 63105, United States

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Oct 26, 2026
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