The complaint has been investigated and
resolved to the customer's satisfactionResolved Enterprise Rent-A-Car — enterprise rent-a-car complaints
resolved to the customer's satisfaction
My friend rented a car from this 'so-called' company on 12/16/10. She came to Vail to visit me and check on her rental properties; she was given a Dodge Avenger with 'all-terrain' tires to drive over Vail Pass! With the amount of snow and high winds we've had this year, that, in and of itself was irresponsible on Enterprise Rent-A-Car's part. She decided to extend her visit, therefore, exending her contract on her Am-Ex card, which Enterprise Leasing Company Of Denver, LLC, has on file . Her original contract was for $141.07 weekly until 12/30/10. Enterprise Rent-A-Car Complaints, as it should be called, extended her contract to $199.07 weekly without informing her or getting a signature.Later, another incompetent employee called to accuse her of trying to "steal" the car, obviously, not bothering to check for a new contract! She became ill and had to be hospitalized here in Vail. I called Enterprise Leasing Company Of Denver, LLC, on her behalf and had the pleasure of speaking to the worst excuse of a 'customer service representative' I think I've ever spoken to! She informed me, in a demeaning tone, that if the car was not returned to Denver (as they have an office in Avon, CO, which is about 10 miles away from my home) she would be charged $250! I tried to explain the gravity of the situation to this woman and was told, "I'll put you on the line with my manager, who will tell you the EXACT same thing I told you." THEN, not even bothering to put me on hold or, either too incompetent to operate a phone and/or press the hold button, she said, "Here Sarah (the manager on duty on 3/29/11), good luck with this one..." Needless to say I expressed my shock at her employee's un-called for, disgusting behavior and Sarah waived the $250.00 fee but that was it! Unexpected things happen to people and most reputable businesses are accomondating, especially when someone becomes ill.This company is NOT one of them! Enterprise Leasing Company Of Denver, LLC obviously chooses to take advantages of situations such as this to rob people! I WILL NEVER, EVER, use these thieves and recommend anyone that does double check their contract on a daily basis to avoid unauthorized charges to their credit card. I was totally disgusted in their lack of empathy and disrespect. Appauling LOSERS!!!
The complaint has been investigated and resolved to the customer's satisfaction.