The complaint has been investigated and
resolved to the customer's satisfactionResolved Empire Today — cost of quote
resolved to the customer's satisfaction
Unfortunately I did not know about this website until after a sales rep came to the house. He basically brought in three samples ran through a couple really quick and then said this is the one you would be interested in. After measuring the house he added up his quote. I was completely set back by the amount they were going to charge. It was more than double the quote from Lowes. When I asked the breakdown, so that maybe we could select a less expensive carpet he stated "we don't give a breakdown in cost". It was amazing to see the difference in his tone after I told him about the Lowes quote. Wish I would have seen this site first - it would have save me the time and trouble.
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