The complaint has been investigated and
resolved to the customer's satisfaction
Empire Todaycost of quote


Unfortunately I did not know about this website until after a sales rep came to the house. He basically brought in three samples ran through a couple really quick and then said this is the one you would be interested in. After measuring the house he added up his quote. I was completely set back by the amount they were going to charge. It was more than double the quote from Lowes. When I asked the breakdown, so that maybe we could select a less expensive carpet he stated "we don't give a breakdown in cost". It was amazing to see the difference in his tone after I told him about the Lowes quote. Wish I would have seen this site first - it would have save me the time and trouble.


  • Te
    Telling on you Nov 28, 2011
    This comment was posted by
    a verified customer
    Verified customer

    They have to give you a target price first which is at 10% commission rate. You would not buy it at that price anyway and they know it. They then have to give you discounts for sign in yard mid week install etc... they then have a 8%, and the a 6% commission rate that even then your not buying . They then have to call the sales manager and give them the info you and sales person talked about. They will drop the price up 50% below the low 6% commission rate for the sales person if you tell them you will buy that day . They think when you see a huge discount you will buy and that's the plan they work with . Stay with a local company because you can bet your getting a good price the first time. Also they want you to do next day install so they have your money and jobs is done and you are not going out to price check it. They also will give the sales person and bad closing rate for not closing the sale and that amounts to the not getting leads.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.