Empire Today
Reviews and Complaints

I have scheduled appointments with Empire Carpets that are then canceled on the day of, the excuse being that there is no representative in the area.
"Why make the appointment in the first place?" I asked them?
"Because we never know whether there will be reps in the area until the morning of the appointment."
"Meantime I have taken half a day off work. Is this really how you do business?"
"I'm sorry, but there are no reps in the area, we will have to reschedule."

And so on with the broken record technique. No attempt was made to send a representative and they defended their lack of integrity like it was perfectly normal business practice.

I don't know how a business that doesn't honor its appointments or respect its customers is able to still be in business. It is disgusting behavior.

If anyone can shed light on this matter I would be immensely grateful.

Maxine, we’ve read your postings from last year and apologize for your experience as this type of miscommunication shouldn’t have happened. I understand that you spoke with our Marketing and Communications Team last year and that the situation was brought to our attention in customer service. As our National Customer Service Manager, I’d be happy to address any further questions or concerns you may have. Please feel free to email me at customersupport@empiretoday.com or call me at [protected] x4195. Rebekah Clerk, National Customer Service Manager

I spent almost $8k on laminate floors and had a piece of trim that had been repaired from the original install fail again. Meaning, the trim piece will not stay flush on the floor. I was told that I will have to pay $125 dollars for something that should have been repaired correctly to begin with. Also, the customer service representative noted in their comments that Empire had been to my residence multiple times which is not true. With that said, I feel like I have been mislead on what falls under a warranty and will not consider Empire for future projects.

One other note in regards to this. Don't let them fool you with their warranties. Make sure you get the details because they will not hesitate to charge you outrageous labor fees for work that should have been taken care of under warranty or previous repairs. Very misleading and does not consider repeat customers to be important in my opinion.

I had two appointments confirmed with Empire the past week. They never called to say they weren't coming and both times I had to call back. Talk to customer service and given excuses of the first salesman never got the message and the second one was the Lady's day off!
I asked customer service rep what in the world would she feel like? She said, yes it's bad, but my supervisor can't talk to you right now because he is in training. I mean, training for what? he never called. It's just pathetic. I took day off to be home when they were supposed to be at my house.

I would NEVER use these people.

I had laminate flooring installed a year ago and it has been a series of problems ever since. The floor keeps separating in different places. The company never told us about this stupid looking molding that was installed around our baseboards. The transitional pieces from the flooring to the carpet keeps breaking because there's no support under it. The transitional pieces have been replaced 2 times already because they are crooked or the seams are so off you can trip over them. The customer service is the WORST I've ever dealt with. You sit on hold forever. They transfer you from person to person, then you get disconnected. They don't return any phone calls, but yet mark in your account that they have. The want me to pay $75 for a transitional piece that they have had to replace 2 times now. I will NEVER use ET again and would NEVER, NEVER recommend them to anyone. They are awful.

Beware of Empire Today! They will rip you off!

Thank you for bringing your experience to our attention. We apologize for any inconvenience, and our team would like to work with you to explore a resolution. Please contact us at webcustomerservice@empiretoday.com so that we may be able to assist. You can also visit our online customer center at http://www.empiretoday.com/Customer-Service.

Sincerely,
Consumer Advocate Team
Empire Today, LLC

KENTUCKY... TYPICAL

DUMB INSTALLERS...

I thnak you for sharing a most painful experience and yes, I will look elsewhere for my blinds.

I am glad to have found this site. I just set up an online appointment with this company for 2 rooms and now I am going to cancel it. I don't want to deal with a company like this, and don't have time for 'games'.

Thank you for sharing your experience and I'm sorry you got ripped off. I hope they rectify the situation for you. You would think reputation and repeat business would mean something... especially in this ecomony.

Sounds like you were sold an inferior grade product at an inflated price. You should have done some
homework, learned about the product you were interested in and the various price points and
product quality. Not all laminates are equal. You also need to understand the manufacturer's
warranty terms. Manufacturer's only warranty the surface finish against wearing through for
a certain time period, usually 5, 10, 20, 25 or 30 years. Secondly they only warranty against
defective product PRIOR to installation.
Before signing any contract be sure to obtain and READ the mfgr's warranty and installlers
warranty. Do not accept verbal assurances as to product quality or warrantys.
And don't be fooled by the "you have to sign now to get the sale price" claim, any reputsable
company will hold the price rather than lose the sale.

agreed the worst carpet we ever got. We are constently getting static shocks due to the poor quality. Go anywhere else.

I am in the business and the company Empire Carpets gives legitimate folks a bad name...Anyone who "tricks" the public into thinking they can carpet a room for $50.00 is a fake and a crook. If you advertise 80% off "special" your also a fake and a crook. Empire Carpet stop embarrassing yourself!

I had carpet installed in 4 rooms. I had a good experience with my installation...
Now comes the complaint, I made the terrible mistake of refering EMPIRE to a friend.
My friend wanted wood flooring installed in two rooms. When the installers came to do the installation they never called prior to notify that they were on their way. They attempted to do a quick switch of the flooring that was agreed apon at the time of sale with a cheap brand. Lucky my friend was there to call them on their SCAM and put a stop to all work. When he tried to explain the situation the next day to the customer service person he received nothing but excuses and out and out lies. He demanded his money be returned immediatly and has no intention of being SCAMMED by EMPIRE . Also dont let your sales person tell you that their installers are exclusive to Empire because they are not. They hire any "JOHNNY COME LATELY" that they can get to do their work. Had I known this, I would not have them working in my home, and will not do any future buisness with them. Disappointed and feeling deceived. I wonder if I really got what I paid for. Guess its to late for me. Dont get ripped off by EMPIRE.

Consider yourself very lucky they never came out. They are some of the largest scammers out there.

We ordered carpet and blinds from empire carpet, we were told the carpet

was $1900.00 and the blinds were gonna be $400.00 it was suppose to be

a total of $2300.00 now all of a sudden its $2540.00, we put the $400.00

on a credit card and financed through empire no payment no finance for

a year for $1900.00, and they readded the $400.00 plus and extra $240.00 on to the bill, we called and the lady argued we signed the contract

we already paid the $400.00 on are credit card they readded it in.

The sales man was and idiot, he didn't measure properly they came out

and couldn't put the carpet down till the next day what a idiot.

The sales guys scam you. We were told we were getting the rolls Royce of carpet and padding...ha ha ha. What a joke. Carpet is paper thin and construction grade, padding is almost non-existent. This company is terrible and they swindle you. I'm telling everyone I know not to use empire and am writing to the bbb today. What a joke these guys are. We did NOT get what we expected.

In oct. of 09' I bought carpeting from these people. The Salesman who came out for the "free" estimate TOTALLY mislead their product, and we ended up going with the more expensive carpet/padding that was not included with the deal. Also, we have a 1 yr warranty.

The padding we chose as was explained to us, was totally leakproof, so nothing could get under the padding...NOT TRUE. Amongst a lot of other things that were not true. To make a long story short, I hired an attorney and will let you all know and please please please stay away from these misleading, dishonest, very rude, non accomidating people

Empire came out and gave us an estimate to put laminate throughout our home (living room, kitchen, hallway) and to replace the trim around the perimeter of the room. The salesman was more interested in trying to be our friend than to make a sale. He was loud, and rude. Since it's a condo that we only plan to live at about 2 more years before we sell, we wanted something middle grade - so he went to his car & said he would bring the middle grade up. After getting the estimate (joke!), he said it would be cheaper if we went with laminate that wasn't as nice as what he had was the top of the line. And this stuff was ugly and cheap looking. And he said he had brought the middle grade up, now he says it was the best they had? At 680 square feet, the idiot salesman offered us a joke of a price of $11,000. Now keep in mind they were having a 50% off laminate flooring sale - yeah right! We tell him it's not QUITE what we had in mind. And all he could say was "it's a big job". We asked for a written estimate, and he could show us nothing. He said he would get one out to us. Well that was a month ago, and I have nothing. We have gone to Lowe's since that time, and got our own estimate of only $5,400 and they measured very very thoroughly. The estimate was very detailed, and customer service is friendly, and they know what they're doing. With moving our own furniture, and appliances, we actually got it down to a mere $4,500. And it's real Pergo flooring and special order kitchen laminate. Not that ugly crap Empire offered us. I hope they get so many complaints that they go out of business! Up yours Empire! 588-rip off!

I hate my Empire Carpet. It was installed 2 years ago and looks horrible today. It has not worn well at all and was never a quality carpet to begin with. I cannot wait to get new carpet installed when I can afford it. For now I am stuck with this disgusting carpet. I called Empire and of course they blew me off. Horrible after-sale customer service. It gives me great pleasure when someone new comes to my home to point out my carpet and let them know it was purchased from Empire. They cannot believe it is only 2 years old, I actually had a friend who was considering Empire, she changed her mind quickly in calling them. The carpet was never a good looking, comfortable carpet, it looked cheap they day it was installed. How foolish of me not to have done my home work. Now I am stuck with horrible, disgusting carpet. Thanks Empire! No wonder you have commericals on TV all day long, you need to reel in all the NEW customers you can get... because I would be shocked if you had repeat customers.

This company is a scam. I paid way too much for work done. The salesman was a shyster. Empire did nothing to help me fix the problem. Excuses after excuses! I could have done the work myself and not gotten ripped off! I am frustrated and feel IO was taken advantage of. I will NEVER use this company again!

Bought Carpet from Empire a year ago for our bedroom. Started shedding within 30 days. Had A rep from Empire Direct come out and said it was normal. Carpet continued to shed and they sent a rep from an "independent" outside inspection company. Rep came out, totally full of s#@%. Took samples, and while leaving he said "what I found is going to make you very happy". He said he would call within 48 hours. Oh, the idiot called, "Guess what, It's not your carpet, it's your vacuum" KMA. What a crock of s#$%. Since then Empire Direct has been telling us we can buy new carpet at a discounted price, basically admitting that the carpet is no good. Awful carpet, awful company, you get what you pay for. Stay away, pay the extra money upfront.

We paid over $3000 for a new floor in our kitchen and dining room. the salesman ensured us that the floors could be installed directly over the existing floor. From the first week there were problems. The installers had to come back multiple times because they didnt have the correct parts. Within a month the floor started to flake. Then the treadles started to pop up at teh steps area and it was apparent that they were not installed properly. They sent out representatives twice to look at the floors. The last 'supervisor' said that he agreed with us but that he doubted that they would do anything. Now the flooring has swollen bubbles in it. After multiple letters and calls we eventually gave up.

I called and made an appointment for Empire Carpet to come measure my house for wood flooring. I am guessing they must have had a promotion for the salesmen to sell carpeting. He talked me out of flooring with worthless reasons. I let him keep talking even though I knew I wasn't going to buy from him. He pretended to measure my rooms (which I had already done) . . . he wasn't even close. I looked at his paperwork when he supposedly went out to talk to his boss about a price (just like the nightmare of buying a car), and he hadn't even done any calculations. He pulled the same trick as in one of the other comments - after giving me a absolutely out of the question quote, he then asked "how much would you be willing to pay"? I told him and he said that they would go for it, if I agreed to have a sign in my yard for Empire. I said I would think about it, and finally after 2 1/2 hours of hot air from the salesman, he left. I went to another company, got much better carpeting (by weight and material) and better padding for half the cost! Empire is a racket - stay away for doing business with them.

The incompetence of Empire Carpet is extraordinary, and I haven't even seen a representative! I made an appointment, which the reservationist said was for 9:00, not a window from 9:00 to 11:00. No one showed up. When I called, the representative said he couldn't be at my home until 12:30, too late for me, so I wasted my morning. I spoke to a manager whose ability to speak logically and intelligibly was questionable and who had nothing helpful to do or say. I made a second appointment, and the same thing happened. With such incompetence in making appointments, I would definitely be concerned about the level of their ability to lay a carpet or put up window treatments. Happily, there are plenty of other places to look!

Empire Today LLC, Milwaukee Complaints & Reviews - Sold us Contaminated Carpet/Pad thatvis Destroying our Home & Health
Empire Today LLC Contacts & Informations
Empire Today LLC
Posted: 2015-01-02 by IXpectTheBest
Sold us Contaminated Carpet/Pad thatvis Destroying our Home & Health
Complaint Rating: 0 % with 0 votes
Contact information:
Empire Today LLC
United States
May 2014 we purchased & had installed carpet in our new reckroom. Got a 50/50/50 sale for Memorial Day. The salesman came showed us samples. Said we were getting free pad upgrade with our 25 year warranty carpet that is waterproof and stain resistant. We were excited! ( Until we Weren't) The installers were to arrive the next morning & didn't show. I called Empire and the installers were being rescheduled.( Not very Professional!) When they did come, the men went about their install. I tried asking a couple questions but quickly found out that this crew speaks little to no English. To their credit?, the job was done quickly and they vaccumed upon completion. BUT, The installers left a pile of carpet & padding in our basement & the only one that spoke just Broken English said they'd be back. We asked about the smell and he said it was fumes from the carpet and it would go away in a couple days. By June, I called about the garbage left behind & the smell. I was told someone would call back. NOTHING! By July & August, the smell is getting worse. I called and was told that we need to hire a professional carpet cleaner to clean odor. $129 and Still it stinks! I realize that the smell was coming from the ENTIRE perimeter having what appears to be male cat spray which is drawing my cats to the spots. Believing my carpet was waterproof & stain resistant, and because its not recommended, we did not have the ckeaners saturate the carpet. We have spent Months on Carpet cleaning, enzymes to destroy, even had other carpet installers pull up areas, for Viewing ONLY!) To find entire perimeter as well as Enclosed Closet ALL have Urine/Spray & also that they used Cheap wood tack strips as well. I have spoken with numerous people at Empire Today who have either said someone would return our call or finally, that we can PAY THEM $400.00 for Labor to have this Toxic Carpet removed and replaced. ( We aren't sure seeing as we were told carpet was waterproof). I argued that why only remove carpet when the pad may have been the issue & that BOTH need to be removed Immediately from my home. Helen at Empire became the contact person after vickey. She has held our home hostage by lying. First insisting on the $400.00 labor fee, then saying I need to sign an agreement form. The form turned out to be a Full and Final agreement stating all releases to from everything and everybody including that I can't post reviews, comments etc. I called Helen and disputed the Hold HARMLESS CONTRACT after filing my complaint. It is now January 2015 and they have not removed them Stinky carpet & pad from my home. We have not been able to finish our "New" Reckroom, our drywall has been damaged, I have spent close to $600 on carpet cleaning and enzymes and countless hours of my life cleaning, waiting for cleaning, on the phone with them talking, arguing, have had LUNA Carpet come to give quotes, all the time spent writing back and forth and have even had 2 hospital visits because of illness that flared up due to Empires Poor quality Products & Service. I requested they remove these products, pay for the costs incured, and at one point, I was going to trust them to replace. They have offered NOTHING but the Cost we paid minus the deposit. This business sells you a product using salesmen full of lies, in hopes that you'll be so excited by the price that you won't notice the lack of quality, the fact you've been lied to, that you actually have overpaid and that once they have installed your flooring, that Empires Warranty and Customer Service is pretty much Absent! Almost 8 months and I am still being held hostage by Helen at Empire! I have NEVER, in my Life, done business with such a Shady Company! And the Fact that they have SO Many BBB listings and are ALL the Same company Nationwide... Over 1100 complaints on just one Listings in Northern IL.; and they have an A? Really? You'd be better off doing it yourself from a Big Box store, at least their would be a Real human that Cares and is Local instead of trying to find a Lawyer from Whatever State You're in that is Licensed to Practice in Illinois. Good Luck! This is how Empire gets away with ALL of this! You think they're local and they Don't even have their own crews! Everybody is Subbed out so you don't even know what type if person will show up at your home. Had I known this I would NEVER had Allowed Empire Today into my home for ANY reason! I want this Crap out of my home and I want my money back! BUYER BEWARE! This Company not only Bait & Switches, they Lie, Scam & they dont care because NOBODY can stop them. They deserve an F on their rating!

Empire is being sued for a hit and run worker who is illegal. Owner non cooperative with police. For both these reasons do not use them and the tax dept shold get on them for hiring undocumented wokrers.

I purchased flooring from Empire Carpet on a deferred could payall or part during the "free" year, but if I did not pay all in that time I would be charged interest. No problem. When I asked what the payment would be, I was told the full amount was due at the end of the promotional period. I said I would not have that much. I was told that was okay, I could make payments. I thought that all was well and good, until I recieved the first bill after the promotional period. It said that I was in an over limit status. When I called they said that when the accurred interest was added on it put me over limit. I told the person that this was never mentioned to me. I said I was told I could make payments. The person yes that was correct but until I paid the $1, 800.00 in interest I would be charged a $39.00 over limit fee. I checked my contract. No where in my contract did it say that if the interest, at the very least was not paid in the promotional period the account would be in over limit status at the end of the promotional [period. This is fraud and flase advertising in my eyes. I tell everyone I can if you considering doing buisness with a company that uses GEMoney Bank do not do it. GO some where else for the product or service.

I made a mistake in my complaint. It should have read that I was told that I could to pay all or part during the free year and I was NOT told that if I did not pay the all interest during the promotional period it would put me in an over limit fee and I would be charged a fee of $39.00 until the $1, 800.00 in interest was paid.

i also called empire and was also told that it was the last day of the sale. after i got a quote from them i told them another company quoted me more the 3000 dollars less, he called his boss. he said then he could do it now for 100 dollars less. why ? the carpet is crap ! all the seams are showing and now when i vaccum it tears up the carpet plus i have carpet balls that look like cat balls every day and need to vaccume it every day. my brother also called them and has the same complaints. when i called them about the runs in the carper LESS THEN 6 MONTHS LATER ) THEY SAID THE WARRENTY WAS OVER! and i needed to buy different carpet because my carpet was no longer in stock BE AWARE DO NOT BUY FROM THEM!

Empire is being sued right now for a hit and run accident by an illegal worker. DO NOT USE THEM FOR BOTH REASONS. The owner is not cooperating with police on the matter.

I ordered custom carpets with Empire. Even though they measured almost 70 Square feet more than other quotes, I decided to go with them. Since carpet was custom, they told me it will take sometime and promised to get this installed in two weeks. They started contacting me via phone and email to confirm the installation and also instructing me as to how to prepare home for carpet installation. We worked the entire weekend to prepare for the carpet installation. We packed everything and also lined up handyman to install new base board side-by-side the carpet installation. I had to take full day off from work as well to get the carpet installed.

The very morning they were supposed to come for the installation, I get a call from them that the carpet material has not arrived and it will take another week or two to get the material. We just couldn't believe our luck having to go through this ordeal. This not only costed us lot of effort of packing/unpacking over days, time off from work and several hundred dollars of handyman's time. They still couldn't give us a date. The only thing left was to cancel the order and asked for refund of advanced payment.

I don't know if they are liable to pay for all the lost time/effort, wages and contractor charges.

So true! We got the same run around! We should hire a lawyer and do a class action suit for false adverstising! Worst company I have ever dealt with!

We had a saleperson come out last night to give us an estimate. He would not tell us the price of the carpet or the pad. Said it was a package deal. He measured everything and then gave us a price. Said the price was only good right now. We had already gotten an estimate from Home Depot. The price Empire gave us was $1000 more. The carpet was of inferior quality to the one we had estimated at Home Depot. Now the pad, they only offer 1 and it is very thin and the quality is very poor. It was also very very difficult to get the Salesperson to show us the pad. Once we told him we had a budget and the price didn't come close he asked what our budget was and miraculously if we signed that minute he could match the price. I advised we were not interested and he got very upset. Wanted to know what it was that he was doing wrong. Said it isn't Empire that gives the free estimates it was him and he just wasted his time. I think he was expecting us at that point to pay him something. He continued to hang around like he was some long lost friend until he finally got the hint we weren't budging. This was a very bad experience and I would not recommend this company to anyone. The Salesperson also kept saying how he isn't paid enough and how many hours he works. He kept going on and on about how bad his boss was and then presented us a "free gift".
The "free gift" was a bobble head doll of the owner. What kind of company is this?

Don't do it. Get someone else to come out and re-do your bathroom. I am in the same boat with plently of problems and no solutions from these people.

Yes, Abbey Carpet is a good choice... The local retailers aer ready for your business!

The same thing happened to me. I scheduled an appointment for an estimate and they showed up or called. And, when I call the office
to tell them no one showed up they did not seem to care, they told me to reschedule and of course I didn't.

Lulzorz

I bought Laminate flooring for my small kitchen and it cost me $1500.00 and now I know i could have gotten it for $900.00 and I have had this floor for9 months and I still can't keep it clean, and when I do clean it(every day)it stills looks bad.Don't ever buy from them.

empire sucks dick

Go back to that foreign country that you came from and see how well you do there... bet you wish you had stayed in the USA!

try getting a life, your not the only customer of the day, others like you waste salesmens time, and keep them in the house too long when you really have no desire to purchase.