The complaint has been investigated and
resolved to the customer's satisfactionResolved Empire Carpet — terrible experience
resolved to the customer's satisfaction
I 'm headed to court. After reading all these complaints I found to be true. My alarm wiring was damaged during installation of laminated flooring. It was working before the installation. Empire does not want to pay me $400.00 I spent fixes the repair, if I am wrong to do this, let the judge tell me so.From the beginning I saw the ad(very impressive ad) I called the salesman was nice and oh so good customer service. After the deal I called him to tell him what had happen & along came a devil not interested, I have your sale now. Then I have fought to try to get my money, it will not break me but it is the other people that this may happen to. I am going to stand up for my rights. Oh, I failed to mention one customer service rep. hung up on me. I will never buy anything or tell anyone to buy anything from Empire Today. All I wanted was a new floor and I got a Headache. I am so sorry I purchased from them. Customer Service is not what it use to be.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for bringing your sales experience to our attention. We encourage you to contact us directly by either visiting our online customer service center at http://www.empiretoday.com/Customer-Service or e-mailing us at [email protected] Our team looks forward to working toward resolving your issue immediately.
Sincerely,
Consumer Advocate Team
Empire Today, LLC
Thank you for bringing your sales experience to our attention. We encourage you to contact us directly by either visiting our online customer service center at http://www.empiretoday.com/Customer-Service or e-mailing us at [email protected] Our team looks forward to working toward resolving your issue immediately.
Sincerely,
Consumer Advocate Team
Empire Today, LLC
Manuel, we never want our customers to be disappointed in the products they receive, and we understand that we have been in contact with about the issues you’ve experienced. We will follow up with you shortly to discuss a resolution. If you have additional questions or concerns, please contact us at [protected] x4195 or [email protected] Thank you. Rebekah Clerk, National Customer Service Manager