Emirates Airlineslost luggage!

M Review updated:

I traveled from Thailand to Dubai on July 26th, on a holiday of a lifetime! As in I mean, I spent well, as a one off to 'splash out', savings used tec. Myself and my partner arrived in Dubai early am, to chaos when it came to luggage retrieval. Our flight from Bangkok was showing anywhere on any info boards in baggage reclaim. Being on an expensive holiday with Twohigs and considering the excellent service we received at Amsterdam, Bankok and Ciang Mai airports, I remembered coming to Dubai airport, a long, long walk, and someone with my name, telling me, my tour guide would meet me at arrivals , giving me a mad map of the airport!!!

Anyway, carusel kept going, buggies being discarded to one side, wheelchairs, suitcases??? I thought MAD?? This is not right, asked a female in an emirate uniform twice, still have her name in my head, was their a delay or a problem with luggage coming through, she told me it could take up to 6 hrs!!! Anyway, my partner, far more patient then me, ws now getting a little fed up, we had checked oot from our hotel in Chiang Mai 24 hrs earlier and really needed a freshen up, met another guy from Australia whose suitcase hadn't turned up either.

Went to BAGGAGE RELAIM EMIRATE OFFICE AT ARRIVAL!!! What a queue, what a system!! No system at all!!! Eventually some very "FRIENDLY' female EMIRATE AIRLINE member of staff, asked my partner in front of my, to tell his lady friend to 'calm down!!! I was only asking how long more after 4 hrs waiting , I was in Dubai for 3 nights and I had paid well for the same, 1st night flying, didn't want 2nd at airport.

With agreeable, ny partner reluctantly put in claim for lost luggage with same emitare desk and we left to enjoy hol. Needless to say, the fab Jumeriah and no luggage, gud luck, the few days were ruins.

My mates suitcase was returned to the hotel later on the same day of our arrival, but despite re assurance from airline staff, hotel staff and emirate airline staff, I am now lost. My suitacse with all, souvenirs, memoirs, whatever from Thailand, my HOLIDAY of a lifetime is??? Money will never replace it! I had personal insurance for the trip, they are waiting for a letter of confirmation from Emitare Airlines for a wk now, by email!!! in order to process my claim.

I will never be compensated for what i had in my suitcase but MAd that I have had to call Emirate Airline Baggage Service [protected]!!! I know he number off by heart, I have rang this number 18 times in the last wk!! Still I have no letter for my insurance company! And my belongings and purchases, gifts, souvenirs are??? Lost!!


  • Su
    Suchitra Rao Sep 23, 2007

    I was flying with Emirates from Mumbai to Dubai and Dubai to Manchester on the 20/09/2007. However from Manchester I had a connecting flight to Isle Of Man on Flybee. I have already lodged a complaint at the Isle Of Man airport for missing baggage. It has been 4 days now and I have not heard from them. When I called them, they informed me that they have not yet received the baggage and requested me to call Emirates. When I called Emirates they said that they cannot help me, as the last flight was on Flybee. This is ridiculous that none of the Airlines could help me. I will never fly by Emirates ever again.

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  • Sa
    Samantha Kosidis Dec 09, 2007

    A friend of mine flew to Dubai on Tuesday 4th December 2007, he packed one bag for a three month trip. When he arrived in Dubai his bag went missing, after trying everything he could at Dubai Airport and missing his flight to Austria, I also contacted Jo-burg Emirates, as well as his travel agent. Unfortunately no-one can help. What is a person suppose to do? Is it worth traveling with Emirates when so many people are complaining about the same problem? If that bag does not get found I will make sure that every newspaper and every tourist and travel agent gets to hear and see what is happening on their airline!!!

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  • Ek
    Ekaterina Dec 12, 2007

    I am so frustrated with Emirates airlines,who lost my luggage with my all belongings from the trip Las Vegas-New York-Dubai.Cant believe it would happened with such a big and respective company!!! And the worse, noone seem to care or call me,the number has given to me (04-2133233), i call every day and its hard to get trough and i after i get chance to talk to someone,they give me wrong information,l ies, promises to call me back (which they never did!). I am so lost and don't know if there any responsible devision for that. I have a shock of my life and will never trust the to leave my luggage with Emirates airlines!!!

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  • Co
    Correlle Dec 16, 2007

    I also flew with Emirates on the 8th of Dec, and my luggage is also not found as yet, I'm really unhappy with the service recieved from this airline, I only which they could find my bags.

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  • Vi
    visha krishnamoorthy Dec 23, 2007

    I am extremely unhappy with the services provided by Emirates. I was flying from Chennai to Birmingham UK via Dubai on 23 Dec. We boarded the aircraft at 0330 and were standstill up until 0730 with absolutely no explanation for this whatsoever. We were then asked to disembark the aircraft as the crew could not continue with the flight after 0730 hrs!!! We are now put up at a third class hotel at Chennai awaiting further news!

    I found that the crew did not take any time to explain the situation adequately to passengers and those with young children were not given any priority.

    I will never travel with Emirates ever again. THIRD RATE - EMIRATES!!!

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  • Ma
    Matthew Dec 26, 2007

    On October 14, 2007 @ 1755hrs, I boarded EK433 at Auckland, New Zealand, to fly to Singapore via Brisbane. I was assigned to the seat 35G. After the re-embarking at Brisbane Airport, the plane was rather empty where I then decided to sleep on the 4 seats that were not occupied. I then put up the hand rest and lie on the same stretch of the roles of 35G.

    About an hour or 2 later, I woke up with itch around my waist. I then realized I have got about 5 red spots on waist and then gradually, my body, my leg begin to itch. I did complain to a male steward who serve the few roles I was in. The said steward however merely acknowledge the complaint and did nothing thereafter.

    It was not until I arrived home on October 12, 2007 @ 0230hrs, where I discover more bites all over my body and upon counting them, I had 42 bites, on my left under arms, right buttocks, thighs, back of the body, etc. I have called Emirates in Dubai and all they ask me to do was to write in.

    Well, write in and din reply until I had to make overseas call (the local office dun handle this) Well, filed a complaint to them and 3 weeks ago, they said they will contact me as they are concluding their investigation but despite my many emails, they did not reply me at all.

    I have shared this to my travel agent, she shared simlar experience of bug bites but did not indicate which airline. Can anyone advise what we can do or who we can file a complaint?

    I totally agree! though they may be cheap, but their service is really terrible...

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  • Vi
    vivek srinivasan Jan 17, 2008

    Dear Sir / Madam, I made a very short trip to India from US after 2.5 years with very few gifts as token respect / love to our family back home. But the luggage did not make it to mumbai from Dubai. I tried reaching the office just to hear the ringtone from their office phone indicating the phone is busy. When I finally manage to reach to representative, I get a standard reply that luggage will be coming in the next flight. Thanks to Emirates for taking our peace from us during the time our vacation. There is inefficiencies at every level with Emirates. I think Emirates Airlines has to take step back and look at the whole business operations (including the pitiful customer service). Customers are NOT just who pays to fly, they are the ones who make every cent your profit.

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  • To
    Tori Fraser Jan 18, 2008

    I flew into Entebbe, Uganda on the 30th of October. Today is the 18th of January, and I am yet to hear ANYTHING about my missing bags. They keep telling me they're working on the reimbursement process, but this is riciculous. I am living in Uganda doing volunteer work for 6 months, and everything I brought was in that one bag. Now as I have been forced to buy all the things I need to survive here, I have spent almost all the money I brought.
    If Emirates does not pay me back in the next two weeks, I am going to have to fly home. Meaning I am going to look into suing them for the last three months of my stay which I have already paid for.
    Does anybody have any ideas? I'm desperate at this point. Everybody I've talked to seems incompetent.

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  • Ta
    Tasneem Dudhia Jan 26, 2008

    I too flew Emirates Airlines over this last December vacation, returning January 2008. Worst experience we've had with any airline. Lost Luggage not found and missed connection due to their system going down. Had to deal with staff who were not prepared to deal with the situation that arose, due to the many delays. Staff were above all very rude and unsympythetic due to our frustrations. Any advise what to do with regards to lost bag. No response from customer affairs at all.

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  • De
    deborah mitchell Feb 02, 2008

    My daughter arrived in Sydney from Manchester UK via Dubai, on 31/01/08, but her rucksack didn't. After being passed around from phone number to phone number, manned by staff with an uncaring attitude, and with me also spending huge sums from the UK phoning anyone I could, it eventually transpired that Emirates had change baggage handlers 31/01-01/02.
    It wasn't until just before her bag eventually turned up that someone even bothered to tell my daughter that this was one of the communication problems, but it is unbelievable that Emirates Australian staff were still giving out the old number of the previous baggage handling company.

    As if this wasn't bad enough, I can't find any details on their website to direct an email to their head office, complaining about their grievous lack of customer care.

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  • Lo
    Louis Apr 02, 2008

    i am still waiting for a reply from emmerates !!! has been 3 weeks now, and i am still waiting for my luggage !!..I have phoned 9 times, have emailed 4 times..and still no answer..i fly from South Africa, to Dubai..and then to Iraq..I want my Luggage PLEASE !!!..Contact me.My luggage is at your terminal at lost and found.

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  • Ha
    hadia Apr 07, 2008

    yea..!! i def had lost my suitcase as well.. i was coming bak from pakistan to dubai to new york.. and when i went to baggage claim in NY my bag never showed up when i went to customer service... they told me that there is no info of my lost suitcase in the computer..?!?!! how is that possible... but i called emirates EVERYDAY and they finally told me they found my bag... unfortunetly is wasnt mne and i gave it back. I kept calling a month and a half later.. i got my compensation.. but still.. i didnt want the money.. i wanted my bag...! I HATE emirates... they ALWAYS LOOSE PEOPLES BAGS..!!! I'd rather fly PIA...!!

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  • Wa
    Wahidullah Apr 08, 2008

    I am runing out of patient with Emirates airlines, i lost my luggage while i was traveling from indonesia on 29th of Feb 08 on flight number on flight number (EK 349) to dubai and then to catch my connecting flight to kabul, at emirates desk i have been told the bag will be tranfered to my next flight i have given all the information about my next flight till now 8th of April 08 still havent heard any thing, if this side is reviewed by any one i would like to have contact or phone number to find out about my bag


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  • Hi
    hikmat May 25, 2008

    I am a frequent traveler. I traveled by Emirates Air line EK 322 on 27 April 2008 from Dubai to south korea Inchoen air port. On arrival to air port my baggage went missing. I had filed complaint nr EK 124269. I have been informed by the lost and found that I can carry on with my trip to busan and they will forward the baggage to busan air port. In Busan I called some many times to seol branch/ emirates air line (which is the only number made available to me by Emirates for baggage problems). Twice someone picked-up the phone and told me how difficult a job it is to retrieve baggage, took my phone number to call back. And that's it. then I informed MY Company in Abudhabi to follow the matter. My company were informed that eimirates air line told them that they have dispatched the bag and we have to to deal with korean section /emirates airlines. I personally used roaming charges calls to talk to the nr 042133233 in dubai but were in vaein and waist of time.

    Stayed in busan some 3 night failed to accomplished my business trip as I had a lot of documents and some important paper in that bag. At last I came with promise that the DUBAI OFFICE WILL SOLVE THE PROBLEM FOR ME TILL THIS DATE WAITING AND CALL EVERY WEEK TO FOLLOW UP nn it is never ending story. Waiting... till mircale prevails.

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  • Sa
    salehian May 25, 2008

    I had travel with emirate airline from seoul to tehran via dubai on friday dated 23/05/08 by flight no 971. unfortunatly i have not yet recieved my loggage . I lost my meeting . What can i do i have claim against emirates air lines.

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  • Sy
    Syed Mujahid Hussain Shah Jun 10, 2008

    Dear Sir,
    I am Syed Mujahid Hussain Shah from Pakistan and with great regret in writing to seeking help in regards of my lost baggage (AHLDXBEK959491) during my flight journey on board the country notable airline EMIRATES AIRLINE flight EK607 from Karachi to Dubai on 6th April 2008.For your kind information, I have lodged a report to the concern airliner customer service and senior claim assistant in charged (Asilya Mukhidinova) in regards of this matter and they promised to deliver my baggage to me at the soonest possible but yet still I did not receive my baggage nor any good response from them till today. The items inside my baggage are camera, watch, cloths, documents and Hepatitis B medicine made in South Africa (worth AED35000) which I very much need to stay alive, therefore my total claim for this baggage is AED47000. Your urgent attention to this matter will much oblige and I can be contacted at my mobile number 00971505066493. Thank you.

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  • Lp
    LP Jul 15, 2008

    I understand your frustation. It has been almost a year and I am still trying to get a response on my trip from NY-London-Dubai. The Jumeriah Hotel sent in a lost baggage response and I still do not have a response, after numerous attempts to contact them. I had to purchase everything for 2-3 days of waiting for the bags. I was there for business meetings, needed suits, evening wear, etc. They stole items from the bags when they were in transit. I am surprised at this airline and quite disappointed in the lack of response considering the reputation they have and the money spend to fly first class in quite expensive. This is certainly not the response you would expect.

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  • Fu
    fujan Jul 21, 2008

    i hate emirate because they treat blacks with no respect, who do they think they are. ###. if you guys dont want blacks tell the world so we know in dubia they are racist.

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  • Le
    Leonard Jul 26, 2008

    Emirates Airlines does it again, My family arrived in Dubai on the 27 May 2008, two bags were lost. To date (26July 2008) we have had no news on the lost bags. They will not call you and every time you call the lost baggage section you have to quote you claim number and relate the entire story to the person on the other side and if they transfer your call, you have to relate the story again absolutely frustrating . Worst of all when you call the lost baggage section the response is would you like to check on your lost baggage my response "NO I WOULD LIKE TO ORDER A NEW AIRBUS A380", why on earth would we call them besides checking on our lost bags. They have a very bad attitude toward the customers when it comes to the claims department, after giving them the description of our bags and the contents they have claimed that the bags were found only to be frustrated again when they delivered the wrong bags X2. It is impossible to get any of the senior staff on the line and when they do take your call it seems as if we are the ones that are at fault. The contents of our luggage were the most valuable cause we have relocated to Dubai from South Africa and Emirates are offering us less than a quarter of the value of the lost luggage, claiming that they are governed by the Montreal Convention which only allows them to pay USD1456 per claim not per bag. THIS AS GOT TO BE ONE OF THE WORST AIRLINES, THINK TWICE BEFORE YOU USE THEM.

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  • Jo
    johnsmith okoro Aug 20, 2008

    my name is johnsmith okoro since last 2 years i havet see my bag i dont no what is going now i live in islambad pakistan this is my cellphone 00923235313903

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  • Jo
    johnsmith okoro Aug 20, 2008

    i travel from dubia to lagos nigeria but i cant see the bag from 2006 december till now but now i am in islamabad pakistan 00923235313903

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  • Ba
    bayu Aug 30, 2008

    emirates airlines dont care about your lost luggage.

    from : bayu, indonesia
    email : [email protected]

    dont take emirates airlines if you have luggage.

    i lost luggage with emirates on august 31 2007, im tired asking for claimed, emirates airlines dont care about your luggage.

    this is my

    lost report at dubrovnik croatia airport with agent gordana peri (phone : 00385 20 773 328)
    NO FILE REPORT (PIR) : 20982

    until now august 30 2008 my luggage still lost...

    does emirates airlines care? my answer is no.

    dont use emirates airlines and be carefull with your luggage.

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  • Ra
    Ranjini Sep 27, 2008

    hi ..
    my husband missed his jackets in chennai airport during immigration check.
    could somebody tell me the email id for lost and found in dubai

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  • So
    Sophia Hannah Oct 05, 2008

    Dear sir,

    I am writing to the complaint board as it is my last hope in seeking help in regards of my colleague’s lost baggage during a flight journey on board the Emirates Airline from Karachi to Dubai on 6th April 2008. My colleague Mr.Mujahid Shah is very disappointed with the service and bad attitude shown by the airliner’s customer service/senior claim assistant staff (Asilya Mukhidinova) when he went to lodge a report in concern of his lost baggage at the Dubai International Airport. She (Asilya Mukhidinova) had impolitely told my colleague that they have his baggage with them on the same flight but they stubbornly declined to handle it back to him and my colleague was surprised and shocked with her this treatment. For me on my side all I can say is that the service of this Emirates Airline is totally the poorest amongst the other airliners in the world. Please kindly give a response on this matter to my colleague. He can be contacted at his mobile 00971505066493.Thank you

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  • Mi
    MINSOO KANG Oct 05, 2008

    Dear Sir,

    I left a portable media player on my seat in following flight:

    1. Flight No : EK122
    2. Date : 3 Oct. 2008
    3. From : Istanbul
    4. To : Dubai
    5. Departure time : 19:25 (Turkety Time)
    6. Seat No : 18G

    Therefore, please let me know how to find it.


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  • Dr
    Dr.Shiv Kumar Sharma Oct 08, 2008

    Dear Sir/ Madam,
    Sub: complaint of baggage File No 20565
    Most respectfully I have to state that I had a flight from Dubai to New Delhi on 28th July 2008. My flight no. is EK 510. Unfortunately I have lost my baggage. After long wait I have recieved my baggage on 2.9. 2008 at 8.30 PM by courier man. I am very sorry to say that my baggage is totally in mutilated condition. My one original lock is missed from the baggage. I have opened my baggage in the presence of your courier person. I was shocked to see that my camera make Cannon model G-9 was missed from the baggage whose cost is Rs. 23000/00(650 Libyan Dinar) along with pens and pen drives.I have already requested so many time at New Delhi Airport office telephonically (Tel ph no 91-11-25654939/40/43). After repeated request telephonically to your office finally they agreed and told me to send camera reciept, passport copy, ticket no through fax ( fax no. 01125653009). After long wait I have enquired telephonically from your emirate perssonnel they told me to write to [email protected]
    kindly pay my all dues of mutilated baggage and price of camera at the earliest. Hoping for favourable consideration.
    Thanking you
    With regards
    Yours Sincerely

    Dr. Shiv Kumar Sharma
    # 3103-A, Sector 24- D, Chandigarh-160023 India
    Mobile no. 9815651637

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  • Vi
    vijay Oct 31, 2008

    My brother took a flight from India to Leeds of Emirates. His luggage is not delivered with the flight. They say that his lugguage is not even received London, as the flight was a connecting one. Now the buggers are claiming that its our fault to loose the luggage.

    I ask, how can the ###ers give boarding pass without verifying the luggage? If he got the boarding pass that means, they have checked his luggage and now its their responsibility to take care of the luggage.

    I prefer not to fly in Emirates from now. And I suggest others too

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  • Re
    Reginald Kula Nov 18, 2008


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  • Re
    Reginald Kula Nov 18, 2008

    lost luggage, It, s about 8 month ago since I lost the luggage when travel from south Africa- O.R.T.IA. to Dubai.
    SOUTH AFRICA ( ID.NO. 6807276069087 )

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  • Sa
    Savio D'Souza Dec 03, 2008

    Everyone with bad experiences on Emirates is probably wondering why they do not have a complaint section on their website. That's because they are attempting to hide all the bad publicity they receive.

    "Emirates, the world's favourite airline" "Emirates, the world's #1 airline" - who confers these titles? Are these being bought by the airline?

    The Indian, Pakistani and Emirati staff at Dubai Airport are rude, ignorant and illiterate. I have worked in the Aviation industry and am well aware of the standards that airlines like UA and Singapore thrive to meet.

    In the case of Emirates, there is only one goal, please the ethnic-Europeans with dignity and the rest can find their own way.
    In fact, it doesn't matter to them if you are an American or Canadian with ethnic-South Asian heritage; as long as you are not fair skinned, you are not going very far with the EK and Dubai Airport staff.

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  • Ha
    Hannes De Wit Dec 13, 2008

    1. Arrive in Dubai from Johannesburg on flight EK 763 -16 November 2008
    2.Baggage number EK 364510
    3. Fly from Dubai to Iraq on flight 603 ( Jupitor)- 17 November 2008

    Baggage still missing after numerous e- mails-Somewhere someone dont care.

    [email protected]

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  • Ra
    Randal Feb 08, 2009

    To whom it may concern,

    It is with great disappointment that I am uploading my complaint onto this website.

    After having spent time with my family and friends after working away from home for a long time it was sad leaving home again. The best thing about coming back was that the on flight service was really good although it had it's ups and downs.

    Anyway, my bags were booked straight through from Cape Town, South Africa to Melbourne. When I arrived in Melbourne after waiting at the carousel for about an hour I was contacted via the intercom requesting that I visit the baggage desk. I was then advised that either my surfboard or luggage bag was left behind in Dubai.

    This was the last thing that I needed after flying for almost 24 hours. I was told to wait at the carousel till all bags came though and then if my luggage bag was not there to check at the oversized baggage section. To my surprise I found that my surfboard was there and the bag was ripped open and my brand new board was damaged badly.

    I was told by the lady that "that is not our problem, we do not cover or are responsible for that". Then told me that I should give my details and they would drop bag at home.

    My bag was dropped the next day and I was not home so my housemate signed for the bag. When I arrived home I found that the bag was ripped open at the bottom and my stuff was stolen. My 4 gold rings, 2 neck chains, bracelet, Hugo boss perfume, smarties lollies, gold earrings and puma sneakers was stolen and my bag zip damaged.

    When I called the baggage desk to advise they told me that they will need all details of what was gone and will forward the report and it should take about a week to get a response. I waited a week and called back and to my surprise no-one knew anything about the matter being sent off. I was told by the lady that there is nothing they can do about the matter. After I explained what had happened she told me there is nothing she can do not even offering to look into the matter and call me back. I advised her to put me on to a manager and she said she will get one to call me back. To no surprise no-one called and I had to get onto it. The manager who I spoke to at first did not want to give her name and after I explained advised me to fill in the pilferage report and send it to them myself.

    The items that were stolen was of great sentimental value to me as this given to me by my family and 2 who passed away.

    This was the worst experience I had to go through not only did my things get stolen but the service was awful.

    Well, guess what, I still await a call from the guy I spoke to who advised me that he will be calling me back Wednesday during the course of the day to give me an update.

    This is the type of service I received and I hope that someone will actually do something about the matter.



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  • Ra
    Ravi Apr 12, 2009

    This is the WORSE AIR LINE IN THE WORLD NOT THE BEST AIR LINE. I do not know who selected and on what criteria the best award was given??????????

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  • Em
    emeka .A. Jun 08, 2009

    my name is ANUMBA frank.E., i fly emirate Ek 309 from beijing- china via dubai to lagos, At lagos i could not see my 2bags no.Ek460001&Ek459999.then i asked the Ground staff, he told me to fill a form which i did but since then no answer to my bags.when i went to thier office, the staff in the cumpter told me that there is no information for my 2Bags in the system...Emirate is the most none- organize Air-line in the World expecaily in baguages matters...

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  • Dr
    Dr. Saleh Jomaa Alrajhi Aug 05, 2009

    Dear Sir/Madam

    Salaam !

    This is to report a lost my prescribtion glasses of golden frame in a Burberry Case on the Emirates the particulars of which are as following:

    1. Flight No. EK 048
    2. Date: 28 July, 2009
    3. From: Frankfurt ( FRA )
    4. Dubai ( DXB )
    5. Departure time: 2220
    6. Seat No. 2A ( First Class )

    I would be more than appreciative to be given any lead of wether it has been found or not. If found, pls.inform me on my e-mail you have with the Skywards Program, Card No. Ek 100 234 142

    Thanks & kind regards,

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  • Sr
    sreejayan Aug 10, 2009

    fed up with emirates I booked a ticket to cochin from london hethrow
    on the way we missed the connecting flight on dubai due to flight late.
    once we arrived in cochin and when call office to check the return flight they are saying they cancelled the return flight due to the missing it is horrible ... never ever use emirates flights they are cheaters

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  • Li
    lina ghalayini Aug 12, 2009

    Dear sir/madam,
    Today, august 12, 2009, I lost a golden motorola mobile.
    flight EK 956
    from beirut to dubai.
    seats 6D, 7D, 6A, 6E.
    I informed Ms. Munira & Mr. Fahed in the airport [email protected] 8 a.m
    was told I'll have an answer in 2 hours.
    phoned Ms. Victoria @ 5p.m... still my mobile not found.

    Would really appretiate if somebody can help!

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  • Ar
    Arif Ahmed Oct 22, 2009

    i come to bangladesh on the 26th september 2009 and did not recieve my luggage, every important items were in that luggage that i need everyday, e.g. my clothes, deodrants, lotions, etc nd also expensive and designer items were inside the luggage. i am unhappy with emirates becuase they give me faulse hopes and say that it will come with the next flight. actually they are so confused themselves as they dont even know whether its lost or delayed. i am reallly angry and wish that i never come here with thier service. i am now having financial problem as i had to buy extra clothes, shampoos, soap, etc. however the costumer service is realy bad as they do not help at all! i am leaving back to my country on the 15th of novemeber 2009 and i am stressed because i dont have a luggage to take back and my things. i advice everyone not to use this service becuase emirates will lose all your belongings! i really hope i find my luggage and never look back at this service again!!!

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  • Sm
    smarty_babu Nov 20, 2009

    be careful with emirates ground staff at shamshabad airport hyderabad, please check your baggage after landing immediately for your belongings inside as they are used to steal the valuables from the baggage . As I lost my wii game console and two digital still cameras.

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  • Ra
    raij Jan 20, 2010

    To ALL at Emirates Airlines,

    I would like to put in a complaint about the gentleman at the check -in counter at birmingham airport (bhx), who refused to check my baggage to blantyre, malawi, on 15th August 2009 despite me pleading with him.

    I explained to him that when we reach O R Tambo international, Jo'Burg, we will only have 1 hour before checking in to the flight to Blantyre, and i have 3 young children with me, it will be impossible for me to check out and be able to check in again, we will miss the flight. He bluntly refused to help me, and put the baggage tags on with BHX, via DXB via JNB. I was helpless and tensed throughout the entire 2 flights, wondering how we were going to manage on our arrival at O R Tambo International.

    When we arrived Dubai we met my friends who had travelled from Manchester, to Dubai, and then Jo'Burg through to Blantyre and there baggage was checked ALL the way through.

    I told them about my dilemma and how I was going to manage with the children, we asked an assistant at Dubai airport who told us there will be someone in Jo'Burg who will be able to help us on our arrival.

    On our arrival at O R Tambo, as we left the aircraft a lady wearing an Emirates Airline badge asked to see our baggage tags and whether any baggages needed to be transferred. She asked me where we were travelling to and I replied Blantyre, she looked at her watch and told us to hurry, as we did not have much time and she will handle our baggages and transfer it to the QM202 FLIGHT. She gave me new baggage tag numbers and assured me that she will make sure she puts them onto the flight.

    We luckily just made it on the flight as it was overbooked, and on arrival to blantyre ''NO BAGGAGES''

    I want Emirates Airlines to know what a NIGHTMARE it has been ever since. Had the gentleman on the Emirates checked us in through to Blantyre, we would have not experienced such an inconvenience that we are still experiencing TODAY.

    The last airline to fly you is the airline that will be responsible for solving your baggage problem. Is that not the reason why passenger baggages are checked through to the final destination giving the last carrier the responsibility to trace the baggage??

    As far as Emirates Airlines are concerned we were not checked through to our final destination and do they have proof that the missing baggage did leave BHX? did the baggage get to DXB? did the baggage leave DXB and arrive AT O R Tambo???

    We are very very disappointed with Emirates Airlines, the service, the poor response, and worst of all not checking our baggage through to our final destination which is why we are missing our baggage.

    My children do not ever want to travel with Emirates Airlines as they think it is a cruel plane, which took so much away from them.

    Raihana Seedat

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