Electronic Arts — customer support
I am so frustrated with EA, and their product 'The Sims 3', that I don't know where to begin. First, the game and its expansion packs are incredibly glitchy (I have absolutely no Custom Content, by the way - not even items from the Exchange or Sims 3 Store!). Second, the customer service is terrible. When I call or email to explain my problem, they either define a random term for me (for example: I emailed for a solution to a freezing problem. They replied with a description of how to purchase items from the Sims 3 Store. They then labeled my inquiry as 'Resolved' and deleted the reference number. Why?) or they refer you to a message board. The message board is a place where fellow frustrated customers complain about problems with their games, and it doesn't appear that any support representatives ever respond. Third, there appears to be no support for previous expansion packs. EA seems to be too busy pumping out new half-completed expansions to correct any problems or glitches previous expansion packs. As for me, I have been a customer from the beginning. I purchased The Sims and all the expansions, and The Sims 2 with all the expansions. After my horrendous experience with The Sims 3: Late Night (and the expansions leading up to it thus far), I will not be purchasing another expansion until the previous ones are fixed. What is the point of buying new expansion packs if my game is currently unplayable? Here's my word for EA, for whatever it's worth as just another mindless consumer - slow down on making new expansions, and instead focus on completing and correcting the ones you have already published. Also, please do something about your terrible customer support team.
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