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2.1 200 Reviews

Electronic Arts (EA) Complaints Summary

56 Resolved
144 Unresolved
Our verdict: When using services from Electronic Arts (EA) with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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8:49 pm EST

Electronic Arts (EA) on-line game site

I have been a Pogo member for years. My yearly renewal was due on December 20th, 2015. They charge 39.99 U.S. for a yearly subscription plus $5.20 U.S. Sales Taxes. Given that our Canadian Dollar is so low, with the currency exchange, it cost me $ 64.84 Canadian. I contacted the company, to ask why, as a Canadian, was I being charged a U.S. tax and where was it going - to Revenue Canada or the IRS? Well, I did not get that answered but what I found out is that this site somehow changed my IP address to one located in Redwood City, California and that is why I have to pay in U.S. funds. I called my ISP and asked about my IP address. It is most definitely Canadian and to make doubly sure, the agent rebooted by modem and yes, the IP address I have shows me as living exactly where I am living now. How Pogo.com was able to changed my Canadian IP address to an American one is a complete mystery. Their Company is blaming my ISP when my ISP assured me that it does not alter/change IP numbers. This past summer, I had purchased something else from Pogo.com and lo and behold, they had the RIGHT IP address; so, how did I end up, in December 2015, having an American IP number? I got no support and no relief. Another big company taking advantage of one person. I would like a full refund and then, be charged for my yearly membership in Canadian Dollars. A copy of my MasterCard, showing the amount I paid will be forthcoming. Thank you! M. Picard, Ottawa, Ontario Canada

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1:00 pm EST
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Electronic Arts (EA) cannot get into my account to get new password

Cannot get in to my Club Pogo account and no one will help me! I need help getting a new password. Their instructions don't work. This happened on Friday, November 20th and there is no way to get to talk with someone! I just want some help getting back into club pogo games! My membership is paid up. I have tried everything to get help from them but there is no access to them. Very upset with them. They can get a hold of me at [protected]@rocketmail.com. I have seen so many complaints on this subject, don't understand how they can run a company like this. Thank-you. I hope I get some help! Shirley

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11:56 pm EDT
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Electronic Arts (EA) simpsons tapped out

To Whom it May Concern: I’ve now become sufficiently enraged by Electronic Arts (EA) to write down my complaint and paste it everywhere appropriate on the web, to contribute to what I’m discovering is a deluge of consumer frustration with yet another company that’s “too big to fail” so they have relegated their Customer Service to illiterate unintelligible outsourcing partners, and abuse the very customers they purport to serve. My issue pertains to the game Simpsons: Tapped Out, which I have always played on my Apply iPad. The game is intrinsically flawed, in that the most appealing and interesting parts and contingent on expensive in-game doughnut purchases. Then the game play is set up so that players invariably accidentally redeem their doughnuts to “speed up” game play, because the redemption button suddenly appears right where one is tapping (per the name of the game) in the course of customary play. So it’s inevitable that players waste their money on doughnuts and waste their doughnuts by redeeming them accidentally. However that’s not what happened to me in this case. It has happened to me in the past, and I’ve wasted plenty of money and doughnuts that way, but this is much worse: I could go back a while, insofar as I have been frustrated several times by this dynamic and wastefulness in the past, but I’ll cut to the chase. Fortunately, after losing enough I managed to habituate clicking the “Cancel” button that the general tap-action button turns into for about 1-2 split seconds before the accidental redemption occurs. For a while that kept things manageable. Then it got worse… About a week ago I was playing the game and accidentally clicked an “hurry action” redemption – specifically for a chair production in the luxury Springfield area. I managed to click “cancel” fast enough to cancel the action and a chair never appeared – but the game still took my Doughnuts nevertheless! So now, shy two doughnuts and mildly annoyed, I decide to reach out to EA to remedy the situation. I logged onto their chat option (as it was the weekend and their phone lines were not active). I labored through the petty small talk and went back and forth with the guy ad infinitum, when he ultimately asked me for my game’s mayhem number. I warned him that looking it up on an iPad would likely disconnect us, and of course it did! So I logged back into the chat room. Another rep went through the same nonsense with me again, telling me that the first rep should have given me a case number when I warned him of the risk of disconnection. Then that second chat got disconnected too. The third chat rep couldn’t understand the problem. In spite of explaining it very clearly, he represented it to his specialist colleagues inaccurately, telling them that I had accidentally redeemed the doughnuts for something in the game – and if he really wanted that fantasy to stick he should have insisted that it was in return to “hurry an activity” since that’s completely ephemeral and leaves no trace. When I endeavored to rectify his misunderstanding, he basically implied that I was lying, and kept asking me to investigate my game items to find the one that I got in return for the missing doughnuts. I eventually gave up on him, but not before telling him off. Today, just now, I was compelled to pick up the game again, and it inspired me to reach out to EA again. This time I used the phone service and had one of their reps call me. I just got off the phone with him. We went through the problem and this time I kept it simple so there wouldn’t be any room for confusion. I just said that doughnuts went missing and got him to request a specialist. However, this time, before we connected with the Specialist he warned me that if the specialist investigated my account and couldn’t find the missing doughnuts that they would restrict me from using the game altogether! Of course if it’s a choice between getting ripped off by a terrible company that treats its customers poorly, and not being able to play a game I enjoy, I’ll opt to hate the company forever and still play the game. Rest assured, I’ll never buy any doughnuts or a raffle ticket in the game ever again! Moreover, anything I can do to malign EA and its employees will be my eternal pleasure! I urge anyone playing The Simpsons Tapped Out not to ever buy doughnuts – instead look for cheats and hacks online instead. I’ll do the same. Furthermore, beware of EA and don’t waste your time with their terrible offshore Customer Care reps. They don’t care, they barely speak English, and they will not be able to understand, let alone remedy your problem. If anyone knows how I can crack the game to get more free doughnuts please email me at ez2recall [at] mail [dot] com. Likewise if anyone has any more ideas for how I can get back at EA for wasting my time and stealing my doughnuts please let me know. Thanks!

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9:29 pm EDT

Electronic Arts (EA) account does not recognize password name

I have been a patron of Club Pogo.com for years.I got a new computer and pogo.would not recognize my screen name and Password. So I changed my password with the name they provided me and they still would not except that (screen name piggiejp -password is mother). So then I signed in under new screen name (smallpiggie2840 -password Husbandry1) which now I'm on just pogo.com.My club pogo. dues well be renewed after the 1st of the year. They automatically charge my credit card.You do not get reimbursed for the charge, and the do not notify you that they are going to do this, because I let them do it for years.I have already had to change my credit card number because Club pogo.and some how they must be connected with I Win because both of them was charging around seven dollars from my credit card. My question is well Club Pogo use my new screen name and password from the new account and forward to Club pogo. My dues are paid up for Club pogo. This has to be settled before I'm charged for another membership. $39.00 well pay for a lot of medicine. I really miss my Club pogo. I well be waiting for your reply. THANK YOU

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10:18 am EDT

Electronic Arts (EA) scammers

Club Pogo has NO SECURITY in place to protect their website. They will allow HACKERS into your account who may also download a VIRUS. They will then do NOTHING to correct the problem THEY CREATED. I have placed several calls and wasted hours with their so-called “Tech Support” (overseas call center) who HAVE NO KNOWLEDGE on how to trouble shoot a computer. They emailed me a link to reset my password three times but the link was broken AND THEYDIDN'T EVEN KNOW HOW TO FIX THIS SIMPLE PROBLEM. Club Pogo and Electronic Arts are so well hidden that it is impossible to contact them and speak with anyone. They will however continue to debit your bank account for their monthly fees. This is nothing but SIMPLE THEFT to accept money for an account that does not work and they refuse to fix. Club Pogo/Electronic Arts are nothing but SCAMMERS. Please be very careful before your agree to create an account with them. READ THE THOUSANDS OF REVIEWS ON THE INTERNET FROM MEMBERS WHO HAVE BEEN CHEATED. I plan on filing a complaint with the Better Business Bureau in their city to see if they can do anything but based on the never ending complaints I have read online I might not get anywhere. THIS IS A VERY DISREPUTABLE COMPANY. If you are already a member BE VERY CAREFUL. Based on the information I have seen they probably won't be in business much longer BUT THEY WILL STILL HAVE YOUR BANKING INFORMATION.

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6:40 am EDT

Electronic Arts (EA) I still can't stop fee

I was a member on the website www.clubpogo.com. I played games on the website and continued to pay for the membership, but I have lost the access to these games. I wanted to stop paying them, but I have no idea how to stop this useless fee. I searched for the contact information of this company, but moderators provided only email address. But these people don’t respond! Terrible place and awful fees, so please stay away from them.

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9:57 pm EDT
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Electronic Arts (EA) - suspension?

I can't be sure, but it seems as though my account [Birdland007] has been suspended, perhaps by a complaint from someone. Under no circumstances do I use profanity nor do I agree with the many insulting antics that go one with some members of this game club. The suspension seems to have occurred after a bridge game with an opponent named SeaBisquit, who...

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7:57 pm EST
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Electronic Arts (EA) poor internet game site

Pogo.com is not only the worst site on the Internet, but the WORST GAME site. In my opinion, their gaming system is NOT setup to run properly in the United States. Their games do NOT run properly, i.e., they freeze, lock or do not remove and count all matched pieces. There are PC operating system warnings on some of the Pogo.com sites. In addition, using the Mouse pointer they do not perform all the options required for the games to function properly. I know, I've been there done that for the past 13 years, which was before Club Pogo Membership was setup with Electronic Arts. There were game problems way back then! NOTICE TO ALL: AFTER paying a monthly or yearly premium, which are required for a Club Pogo Membership, remove
your credit card, or other method of payment data from your account. If you don't, they will automatically charge your Club Pogo Membership to your credit card or whatever payment data you used. If you choose to renew, then just re-enter the payment data prior to your expiration date, then remove the data again. Think you'll get a refund from Pogo.com? Maybe if you made enough Technical Support or Customer phone calls and/or sent them enough emails. Also, it is impossible to talk or contact Pogo's Technical Support and receive any replies as to their actions, if any, to repair all the existing game problems that users are experiencing. GOOD LUCK TO ALL! I REST MY CASE!

I just found two phone numbers, [protected] and [protected], inside of an old book. The first number used to be for Pogo.com. and the second number was Electronic Arts (EA.com). I dialed the first number and received an Electronic Arts automated "Help Link" answer. When I called the second number, I received the following automated response, "We are sorry your call cannot be completed at this time. Please hang up and try your call later. "Thank you." No company name was mentioned. You might try both of these numbers. Try the [protected] number first. GOOD LUCK! P.S.: I am NOT going to renew my membership! Thirteen years of this mess is enough!

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12:36 am EDT
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Electronic Arts (EA) credit card charges and uses

I was charged $39.95 or $39.99 a year to become a member and/or too play pogo games if I chose to do so!1 I wanted to become a Pogo Club Member and play so therefore I paid either of the above amounts mentioned above in order to do so. I have had nothing but heartache while attempting to play the pogo game namely - Bingo Luau which pogo games allow players the choice of playing ! The games continuously freeze up when I am playing - I am therefore unable to get the tokens earned while attempting too play thus particular game - I keep getting notices from the server that must install Java Script in order too play pogo games (- even though the Java Script is already installed etc.etc. ! It seems that the Pogo Games server EA who is totally unable too contact via telephone or email re: the issue at hand wants too hear about the constant mess up with Pogo Games who is the Corp. that I paid my money too in order too play the games of my choice at the time! This is nothing but a consumer - a disgruntled one at that- feels that in good faith I paid my money too play pogo games and since pogo games or EA cannot runs the games honestly I want my money refunded back into my checking account ! Please assist me and send me an email re: this disturbing issue I have with Pogo Games!

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11:26 am EDT
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Electronic Arts (EA) annual charge

I have not found a way to contact pogo. They charged me an annual fee of $43.35, when I call their # it refers you to their website, it is IMPOSSIBLE to find how to contact them either live or via email if you do not know the original email used a year ago. I called Alaska Air Visa and they can not dispute the charge unless it is done PRIOR to it showing up on the statement! I am sure I signed approval to charge me annually, but their rtecords will show I have never used the service. SOS?

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5:22 pm EST
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Electronic Arts (EA) not getting credits as club subscriber

I RENEWED MY SUBSCRIPTION TO CLUB POGO... NOT GETTING CREDITS WHEN PLAYING CLUB ROOMS.
CANNOT FIND A WAY TO CONTACT EA (ELECTRONIC ARTS, INC) POGO.COM.
HAVE TRIED... THEY TOOK MY CREDIT CARD BUT DID NOT GIVE ME ACCESS TO "CLUB POGO".

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1:06 am EDT
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Electronic Arts (EA) removed $39.95 from bank without authorization

I was trying to contact pogo.com because all my games would not play. I have e-mailed them several times in regard to a bug with installing java.com. I was not going to subscribe again this year without the java problem being cleared up. Every game ad would pop up saying download java. Checked bank statement today to find Pogo.com had collected $39.95 from my checking account
I don't know what state or any information regarding Pogo's address, phone number, only e-mail.

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mdele0
, US
Aug 29, 2016 5:33 pm EDT

I have complained several times with no result. They say nothing is wrong. The ball will stop in middle of lane and when it comes it will have jumped over the pins only to take out 1 or 2 of the back pins, Some times it will just disappear and not come back. Intermittently when hooking ball left or right it will hook the opposite direction.
Have asked then to go into the room I play in and I haven't any of them. I'm not the only person complain about this, Again no response. Very bad customer service. Wish the CEO would monitor these complaints. Also in same room non members Bowlers Paradise, if you are a club member and a non member leaves the room the next game or 2 you will get a 0 for the 6th frame. They take that frame away for all club members. They say there is nothing wrong.

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freezing me out
Kitchener, CA
Nov 01, 2012 11:01 pm EDT

hi pogo is freezing many times a night it also tell me that you are phrasing out explore 7 well take it off my intro page as i have already installed explorer 9 even tho it tells me to install explorer 8 if this keeps up i will not be renewing my subscription again thanks

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10:40 pm EDT
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Electronic Arts (EA) can not find anywhere to write to them about a problem

wondering how come there is no place to write them about an issue with pogo. Tech support. It used to be easy and now I CAN NOT find anywhere to write to them. All they have a forom's, BUT no place to write to them or even a phone number. Ohhhh but they have one for billing. Guess they want there money. Been trying to find for over to hour's and you are the only one where I can write and get it off my chest. I am about to explode. I am so frustrated.

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rita1944
, US
Jul 28, 2015 3:26 pm EDT

this game is a big rip off they do not let you get the last master because they freeze up why don't you fix it right this is a bad game I had 8 masters wen I tried for the last one it just freezes up what are you going to do about this problem?

rmperry

Andrea Hudson
Andrea Hudson
Fizzyville, US
Oct 28, 2012 1:21 pm EDT

that is why I quit going to pogo

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BarbaraBDpver
, US
Oct 28, 2012 12:31 pm EDT

dumg people you do not want to hear it. i have had enough

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BarbaraBDpver
, US
Oct 28, 2012 12:29 pm EDT

I HATE THIS NEW STUFF. I COULD NOT EVEN PLAY POPPIT SPRINT BECAUSE THEY WOULD NOT ACCEPT MY PASSWORD FOR COINS. I CHANGED IT AND NO LUCK TRIED TO GET IT FIXED AND THEY WANTED 99 BUCKS. I DID NOT DO IT. I HAVE ENJOYED PALYING SINCE 2004 BUT TIMES ARE CHANGING. THEY HAVE AQ MONNOPOLY AND THE KNOW IT. I WAQNT THE OLD HOME PAGE RATHER THAN THE JUNK THAT IS COMING UP NOW. I CAN USE MY MONEY SOMEWHERE ELSE.

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4:18 pm EDT
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Electronic Arts (EA) facebook plug in

Pogo.com has weekly challenges and I am a PAYING member. This week the challenge is "Amazing Adventures". When I went to start the challenge nothing happened. Customer service was useless. I downloaded Quicktime and still would not load. While I was doing all of this over and over again, I changed the Theme to my Firefox and what did I see? When I tried again to play Amazing Adventures a box would pop up and it said "fb library missing(all.js) then I hit OK and still game would not load. Then I went to my AVG tracker and looked to see and behold both FB Social Plugin..social button and Facebook Connect.. Web Analytic were both CHECKED OFF. I unchecked them, and went back to the game and I was able to load, play and win the challenge. While doing all this Zuma Revenge would not load neither, but now it does with those two Facebook boxes unchecked. If I did not figure this out, I as a paying customer would not have been able to complete this challenge, all due to Facebook. By the way, every time I won a game with Amazing Adventures, the AVG tracker would pop up and show that Facebook was tracking. That was very irritating.
I started and closed my Facebook account awhile ago and I really do not want to de

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shelia watson
moss point, US
Aug 18, 2013 8:28 pm EDT

i have played pogo games over 6 yrs now i cant not play certain games like games spades i have tried everything i was told to do
card

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8:15 pm EDT

Electronic Arts (EA) the new pogo embedded game formats look horrible and won't load at all for a lot of their customers

The new Pogo embedded game formats look horrible and won't load at all for a lot of their customers. Their customer service is somewhere between the worst ever and nonexistent. The parent company, EA, wasn't voted 'Worst Company in America' this year for no reason. They're losing customers over a format people hate, and instead of admitting they made a mistake, they ignore customers and/or treat them like crap. While all of the problems with their new format have been going on literally for months now, EA/Pogo continues to defraud many of their customers by continuing to collect yearly fees or refusing refunds for a service they can no longer provide because they can't get the things to work despite assurances that they were 'working on it' which might have been believed when they first reported that months ago--by now it's apparent they can't fix the problems with the new format and that they have absolutely no regard for their customers at all.

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blazer48_
Maysville, US
Jun 21, 2013 6:21 pm EDT
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It seems to repeat every few months. That is, one day no problem, the next day games will not load. Some games load, however, I can not get any daily or weekly games to load. This started just two days ago. I also do not like the "new" look. If I can find a better site, I will switch.

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5:20 am EDT

Electronic Arts (EA) they changed the format of their games and made many o them unplayable

I have played for 9 years. Recently, they changed the format of their games and made many o them unplayable. Despite repeated complaints by hundreds of customers, they have done nothing but state that they arelooing into it.

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bargarmar
Vassar, US
Aug 22, 2014 3:22 pm EDT

have become visually impaired and I can not even see my Canasta games. They can no longer be made bigger. i this is prejudicial to vision impaired people. The saddest things THEY DO NOT CARE.. I have played Pogo since 2004. It helped me through my Lumbar Laminectomy and several other surgeries. Also there is no way to reach a human to speak to them.. I could see everything perfectly until then revamped their site. I did everything I'm supposed to. My son just left, he has two computer degrees and he says the site is broken the way it works now. Please anser me. Barb
! Rep

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bargarmar
Vassar, US
Aug 22, 2014 3:22 pm EDT

I have become visually impaired and I can not even see my Canasta games. They can no longer be made bigger. i this is prejudicial to vision impaired people. The saddest things THEY DO NOT CARE.. I have played Pogo since 2004. It helped me through my Lumbar Laminectomy and several other surgeries. Also there is no way to reach a human to speak to them.. I could see everything perfectly until then revamped their site. I did everything I'm supposed to. My son just left, he has two computer degrees and he says the site is broken the way it works now. Please anser me. Barb

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11:38 am EST
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Electronic Arts (EA) money taken from account

I am a member of Club Pogo, part of EA. On december 1st I bought some Gems at the value of £7.49p GBP. This was taken from my bank account six times, a total of £44.94p GBP. Since then I have sent email after email asking for the return of the over payment but my emails have been totally ignored and no refund has been given.
The over payment taken was money for my rent which has led me to borrow money to pay into my account to meet my rent payment. This has caused me great inconvenience and anguish, especially at this time of year. I am very upset by their actions.
A couple of years ago they took my membership payment twice. This resulted in EA refunding my over payment by cheque sent to me, which resulted with me only getting a quarter of the cheque value after bank commison, charges and exchange rates. I do not see why they could not just return the money direct to my account.
Derek Flint

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12:26 pm EDT
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Electronic Arts (EA) unauthorized credit card transaction

A charge for $63.59 showed up on a credit card that I had not even activated yet. It was a replacement card for an account that I had closed a couple months ago due to unauthorized activity. I had no intention of using the card so when my text alert notified me that there was a charge, I immediately reported it and they are issuing another number. If this happens again, I will just cancel the card knowing it will hurt my credit score. What a scam it all is! I highly recommend everyone using the alerts on their cell phone to closely monitor all of there credit and debit card transactions. This way you may even be able to catch something in a "pending" status and stop it before it is complete.

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Electronic Arts (EA) customer support

I am so frustrated with EA, and their product 'The Sims 3', that I don't know where to begin. First, the game and its expansion packs are incredibly glitchy (I have absolutely no Custom Content, by the way - not even items from the Exchange or Sims 3 Store!). Second, the customer service is terrible. When I call or email to explain my problem, they either define a random term for me (for example: I emailed for a solution to a freezing problem. They replied with a description of how to purchase items from the Sims 3 Store. They then labeled my inquiry as 'Resolved' and deleted the reference number. Why?) or they refer you to a message board. The message board is a place where fellow frustrated customers complain about problems with their games, and it doesn't appear that any support representatives ever respond. Third, there appears to be no support for previous expansion packs. EA seems to be too busy pumping out new half-completed expansions to correct any problems or glitches previous expansion packs. As for me, I have been a customer from the beginning. I purchased The Sims and all the expansions, and The Sims 2 with all the expansions. After my horrendous experience with The Sims 3: Late Night (and the expansions leading up to it thus far), I will not be purchasing another expansion until the previous ones are fixed. What is the point of buying new expansion packs if my game is currently unplayable? Here's my word for EA, for whatever it's worth as just another mindless consumer - slow down on making new expansions, and instead focus on completing and correcting the ones you have already published. Also, please do something about your terrible customer support team.

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McNelly
, GB
Jun 28, 2015 6:52 am EDT

I'll add one too, then, not that it will ever help in any other way than to hopefully warn those interested in buying the game even now.

Let's start with the positive. I bloody love this game. It is humerous, colourful and fun, and really a game into which one can put several hundrets of hours, enjoyig it over and over - if only it would work. This could have been such an amazing game, I love the open neighbourhood, and with expansions the game really does offer a lot of content. Without them, not so much...
what ruins the game is the company behind it.

EA are terrible when it comes to satisfying their customers, and making the game worth the money they ask for it. I installed a few expansions and store content, namely Ambitions, Late Night, Seasons and World Adventures. Let's never forget how very expensive all this content is. THey ask ridiculous amounts of money for store content, and the games, even after what, six years? Don't seem to get reasonably cheaper on big platforms such as steam.

The money paid by customers doesn't get repaid in quality. At all. I can vouch for the fact that the game is terribly glitchy, slow and laggy, to the point where it becomes almost unplayable. I am talking about constant freezing and skipping, frame rate issues, slow reaction times. I have to wait minutes on end for my screen to even move when I want to choose an action, a patience that is rarely rewarded in any way.

Many simmers, including myself, experience crashings. The game, without warning, goes "The sims 3 has stopped working" and crashes to the desktop. This happens to me all the time. And when you google the issue, you will find that many people are experiencing it, and EA hasnt offered any solution.
I have plants that get stuck in their harvest state and won't produce any fruit, because EA didn't manage to fix a bug where they don't grow properly after winter. I got invisible stereos in my house that wake my sims up at night. I got invisible sims, missing thumbnails, sims getting stuck in weird places, the list goes on, and on, and on.

I have not had a game without lag in ages. Now yes - maybe my computer isn't the best equipped to handle several expansions on the game. But I hear these complaints from people with better PCs too. It is so damn laggy, it becomes unplayable. And the customers seem to be required to manually clear out caches in the folder in order to reduce that lag. Instead of helping, EA has updated it so that we get advertized store content on a constant basis. This content creates an image folder in your documents, that takes up space and can cause lag, but gets refreshed every game. EA's response to all these responses is...advertizing in game to make more money.

My advise to anyone who might be interested in the game: Don't. Just don't. I hate that I like this game. If you can get it really, really cheap, it might be worth the bother. Get it as cheap, or free, as possible. Do not waste the extortinate amount of money on the game that EA seems to think it is worth.
EA has useless customer support, and does not answer for all the mistakes they made. It is above refered to as Fraud, and I wholeheartedly agree. This company clearly doesn't give a damn about their customer community.

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Annoyed Customers
Pawtucket, US
Dec 21, 2014 2:57 pm EST

EA you need to fix out all this with the OS X Yosemite! You will be loosing your top customers and diving on the market! Mac users are your biggest customers and you don't seem to take that serious to provide us with the gaming experience you are promising us. This is advertising fraud! and also a breach of contract you are promising us something and not following through with it! If this is not straitened out you will also start to see a decrease in customers on the PC side!

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kayla123456
, US
Sep 16, 2014 9:26 am EDT

i feel that there should be an equal amount of games for sim's for every system i love playing sim's... i keep hearing about these other games and when i want to go buy them they arent for xbox 360... like why is it tht there always for computer...

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Shineece
, US
Aug 19, 2014 7:48 pm EDT

The Sims 3 is a pile of Poo, it won't even work without crashing. At first i thought it was my laptop so then i tried it on another laptop and both are same, the game keeps crashing on both. What a waste of money! I have all the EP's and i am so mad because i have paid for them all and they don't work without crashing or giving you a black screen in create a sim mode. And now after searching the Internet to see if i can get some help with it, i can now see how many people are having the same problem. EA have really stabbed us in the back with this Sims 3. Plus you even have to have a really High quality Laptop or PC to play the game, What about all the people who don't have the money for High Quality Laptops or PC's? They would have then just wasted their money on Sims 3 Poo. I was really looking forward to playing it as well. I heard Sims 4 is coming out in September let's hope they do better this time. You even have to have Internet connection all the time to play, What if we don't have Internet, how will we play then EA? This is bang out of order, we can't even play a game we bought. Please Sort it out EA before u start losing your customers & Fans. I have always loved Sims, but i am disappointed with this one. Please make Sims 4 better and playable for anyone on Low end PC and High End PC Please EA!

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14j
Middlesboro, US
Jan 15, 2014 9:05 pm EST

Sims has always been my favorite game but I think I'm about done with it. We pay so much money for all these expansion packs and extras (which by the way are a rip off because you pay about $20+ for barely any items) for the game to have so many glitches and there are so many things I want to do but can't. Iv'e seen the price on sims 4 and by the way Sims 3 made me feel there's no way im buying any of them until they can put effort into them again.

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Tentien
Julesburg, US
Oct 12, 2013 4:28 pm EDT

I can not get the EPs I purchased. They charges my credit card right away, but the EPs never showed up in my purchase history. I can't download what never shows up! I then tried to get customer service. It took me about an hour to find the chat link. It is supposed to be 24-7 help, but my "under 5 min wait" turned into a half hour. I finally gave up figuring no one was on the other end. I am so angry right now I can't say how much!

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amanda baker
Mesquite, US
Aug 06, 2013 9:56 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

i am getting so mad with this game, ever since i did the new update every time i play sims its crashes and when i save it crashes, i cant even play 5 minutes without it crashing.

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Esther Granneman
Lincolnshire, US
Jul 28, 2013 2:32 pm EDT

I don't know what to say. EA please get your act together and sell games that WORK. I have so many issues with sims 3 on my Mac. Crashes, can't upload patches etc ect. The crashes are random and seem to get worse with every expansion I buy, Island Paraside being the worst of all.
Let Aspyr make the Mac version of the sims 4 PLEASE, I'm more than willing to wait. That whole wrap program you licensed DOES NOT WORK!

An angry and very frustrated customer

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nicolajosephs
, NZ
Jul 21, 2013 6:44 pm EDT

i am really annoyed with the sims 3 as every time i go to play the game it freezes and then it stops working and completely shuts down this is not what i paid for i cant even play my games.so come on EA sort out your games as you have alot of angry customers

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A Saddened Sim Fan
Belfast, GB
Jul 19, 2013 4:12 pm EDT

EA really need to rectify these problems when, (as we can all see), they are happening to everyone! My Sims 3 has (1) repeatedly crashed and (2) slowed down my whole computer, (I know this because as soon as I uninstalled it- my computer worked so much faster!)
It worked fine a year ago- however when I came to play it recently I was met with continuous updates and "patches" which took TWO DAYS to download! After sitting patiently through these I was met by a "Sims 3 is not working" sign and it crashed. This continued each time I tried to play the game causing my computer to freeze one night! Another time Sims 3's sounds were working but I was shown a black screen which became impossible to close! I am at my wits end with this game as I really liked the sim design tools now available in Sims 3 that weren't in Sims 2, however the game is a marathon to get going and has ruined my software! Please make a solution CD EA and help me play again the game we all love!

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2:44 am EDT
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Electronic Arts (EA) rude, members

I've been a member off and On Pogo for about two yrs. I keep changing my user name only because, I don't play that often. Plus I don't keep my user name written down. Waste of time. Anyways I'm on there playing Monopoly and 5 minutes in the game These two members start calling me dumb? Out of nowhere. So I attack back saying how I'm I dumb? Of course these two knuckleheads had no answer. Doesn't Pogo do back round checks on people like this? I didn't even complain to Pogo because why bother?

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Bobbie4732
, US
May 29, 2011 8:19 pm EDT

Yes Pogo.com performs thorough background checks on all of its players. Didn't you read the TOS when you signed up?

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