eDreams
Reviews and Complaints

I tried booking a ticket on 24 September for Ahmedabad to Jaipur 26 September vide booking Reference Number [protected] and paid 3538.37 for the same. The transaction was in process for about an hour and then I called of +448000261530 and after half hour an executive picked up and said ticket could not be issued and it will be issued the payment is approved. After a while it showed that trip is cancelled, I tried calling but no customer care was reachable, Indian Numbers displayed on website are simply fraud. I reached them through messenger and after two turns one executive named Hemant got connected he said booking was not confirmed due to technical glitch and now price has changed so refund will be issued. He asked for last 4 digits of my card used for booking and send a confirmation mail stating that refund is initiated and will be credited in maximum 7 working days. The money is not credited to my account and I did not received any communication from edreams so I contacted again through messenger and the executive Ayush says money is not collected hence ticket is not issued and hence team has also cancelled refund. I am very harassed and guilty after using such fraud agency services. If my problem is not solved within a week from this complaint I am going to file criminal fraud case against edreams at international consumer forum. Hereby attaching whole chatting for ready reference

I booked tickets NZ-HCM easyJet For 3/11/19, recieved email. " Reservation pending " the flight cost $473 but I noticed that my bank account had two ending payments of $104.45, this was confusing as was two payments for one booking and also didn't sum up to the $473. 2 days later I recieved an email from Edreams saying they had noticed it had been 24 hours since my booking and I hadn't recieved confirmation yet ...ummm yes, because you haven't sent me it, how [censored]ic ! They requested I called them, so I did and they asked. I wait another 24 hours whilst ticket is confirmed. During my time waiting I also recieved emails offering to book hotels, onward flight. Taxis etc ... download the app!And even one that said I can check into my flight ! Very confusing as I still hadn't recieved my tickets /confirmation. After waiting the additional 24 hours I called them again and was asked to wait another 48 hours whilst they confirm the tickets, I became very annoyed as I had the easyJet flight in front of my eyes, still available ready to buy, so why are they still waiting to confirm?

So I cancelled, I find it very unorganised, embarrassing and I feel sorry for the call operators, God only knows how much abuse they have to endure from irate and annoyed customers due to Edreams unethical and unprofessional trading .

I mean how can you sell tickets without owning them? How can you advertise a product without being sure if you can provide? What about If it was reversed ...if they gave us tickets and then we asked them to wait whilst securing the money for payment, I think not !

I believe that Edreams is one big. Dishonest scam, they take peoples money with promise of a good deal, hold onto it, claiming interest and then release when people have had enough and cancel, [censored] EDREAMS!, WAKE UP!

I have rarely been so insulted and cheated by a so called good customer service

I booked a ticket Berlin - London for myself and my 2 children. Booking price should have been 550 EUR roughly. Upon receiving confirmed ticket I noted it was 626 EUR.

I contacted edreams immediately who informed me that I had booked an insurance as well, which was easily cancellable. This was done and it was refunded to me. I was NOT informed of additional service charges.

On checking my account I found to my horror that I was charged 755 EUR for my tickets. I immediately contacted edreams again and was informed they had charged additional 3 insurances - even after I cancelled these. I was told they would be refunded ... 5 days later I am still waiting for this refund. I was NOT informed of additional service charges.

Today I again called edreams to be told that I have been charged at least one if not more service charges which were NEVER mentioned before of roughly 20 EUR each!

Where are all these service charges coming from out of the blue
Why the need to cheat and underhand charge customers unknowingly?

NEVER to be used again
Edreams is out to cheat and con innocent people for no reason!
Complaints department puts me on hold for hours and no one has anything to say !

My grandmother passed away on the 24/9/2019 and I booked flight TK1984 at 22.15 for that evening as I needed to attend the funeral on the 25/09/2019. The flight was delayed by 30 mins originally however we was actually delayed for more than 1 hour and I missed my transfer to Malatya at 05.20 TK2630. They could not find another flight until 21.00 that evening however that was too late for me as I would miss the funeral and I was due to return to Istanbul (TK2117) via Ankara (TK7059) on the 26/09/2019 at 05.55 to return back to London (TK1985) at 13.00. It was pointless for me to travel only to return again in a few hours. The purpose of this trip was to attend the funeral. I did not get to attend the funeral as they could not find another morning flight to accommodate me. I was so distraught and hopeless that they booked me a return flight (TK1979) for 25/09/2019 at 07.45 to return to London. I am very upset that I was unable to attend the funeral as that was my last duty to my grandmother. I am also upset that I spent £700 for no reason. Customer service in Istanbul stated that I could get back the money I paid for the transfer flights I did not take however I am not happy with that as if I knew I would not make it to malatya I would not have booked the flight and wasted my money. Out of good will can I please have a full refund as I should not be at a loss as it was virtually impossible to complete my journey in the short time I was there. If the delay was only 30 minutes as I was originally told then I would not have missed my flight. However the delay was over 1 hour and this is the reason for me missing my flight. Please could the case be assessed as I feel that I have been taken advantage of as a consumer. I know that delays happen however as a consumer my circumstances are extenuating and need to be assessed differently to those that are flying for normal needs. If you need the death certificate, this can be provided. I appreciate your help.

On line we purchased 3 airline tickets through
Edreams. Airline was Air Canada (their nu - KK5SWV) travel - Sun 14-30 July 2019

My visa bank statement - Paid - 27 Oct 2018 EDREAMS BARCELONA $6, 067.49

We personally cancelled these flights July 2019 with Edreams due to various reasons. They confirmed by phone THERE WOULD BE A REFUND. As of today (5 Oct. 2019), there hasn't been anything further from Edreams. We have tried many times to contact edreams. Air Canada said there should be a refund.

Edreams confirm No. [protected]
Edreams Invoice number 2018-SAL7-[protected]
Edreams Date transaction 11/2/2018.
Edreams Total amount NZD 6, 067.49

Mark Purchase
Auckland NZ
[protected]@xtra.co.nz

The Edreams website froze as my wife was trying to get a proce quote. She saw the price of the tickets, decided not to purchase, but as she pressed back the website froze then confirmed her flight. We immediately called and they said,

"Too bad, you paid 2, 000$ but we will refund you 1, 200$."

How is that not fraud? My wife 100% did not agree to they pruchase and they are trying to take advantage of her and scam her. Avoid edreams at all cost. This site is a scam

i booked a flight [protected]. Yesterday 2-10-2019 i paid through ideal, but encountered a error on the website. A screenshot of this error is added.

Because of the error i tried to pay the same booking again. Now i paid double. I added the proof of payments.

I called to the Dutch costumer service, but this office is closed. My call got transfered to a foreign number. The employee was friendly but could not help me much further, apart from waiting 48 hours and see if the money is tranfered back to my account.

I would like to keep my booking for this flight, but recieve the amount of €186, 62 that i paid 1 time to much, back on my bankaccount.

Thanks in advance

Jory Habers
[protected]@hotmail.com

I called eDreams call center on 24.Aug to cancel my Tokyo trip in Jan.2020, I triple confirm with the colleague the refund amount and she told me the amount I will get back is $6292.04 HKD, thats why I agree with the refund and I got their email reply with the amount as proof.
However, I got the refund on 10.Sep, the amount is 1300 something HKD.
I called the call center again today (1.Oct) but the colleague quibble they can only refund 80% of the airfare. I request they send email to me with the breakdown why the amount become $1300 now but they rejected to do so. The point is, the airfare charge $7865.05, noway I can only get $1300 for the refund.
Suppose they should pay back the money to me through the credit card I pay, but they do the refund to me by remittance now. I suspect maybe there is someone do dirty work in middle and embezzle the amount in difference to own account.
I want my money back, this is cheating and fraud case! Looking forward to hear from you soonest...

My name is Itay Erez. My wife and me booked for a flight from Barcelona to Tel Aviv. - Booking number [protected]. According to the information you gave me, on the e-ticket, flight 7KA6LN (E4 281) should have departed at 05:40, but it did at about 1 am. As a result me and my wife missed that flight. We had to book a new flight, loose 550 eur and a whole day in air ports. I deserve at least the new flight money back.

Itay and Keren Erez

Email- [protected]@gmail.com
[protected]

Hi,

I have made several requests through different mediums and I am appalled that I still have not heard back, even with an acknowledgement.
I booked a flight that was advertised NZ$391 and was charged NZ$455.75. There was no explanation for this NZ$75 increase and I would like this refunded to me.

My booking number is [protected].

I expect to hear from you very soon.

Regards,



I write with regard to booking reference [protected] which I made on the 23rd September 2019, where I notice edreams have added on cancellation insurance which I did not select as part of the booking process. In fact I ensured that I had unchecked this box before payment, but it appears to have been added back in automatically within the booking process, which is illegal in the UK.

Please can you arrange for an immediate refund of the £111.20 that was added to my booking without my consent or permission.

Hello,

Over 5 month ago (April 2019) our flight with China eastern airways that was booked through Edreams was canceled by the airline.
we contacted the airline, and they sent us a confirmation that they refunded the money, and we should contact our booking agent.
since then we have contacted Edreams numerous times-
via facebook, email, and on the phone.
Every time we are told to wait and that the refund is being processed.
when I try to contact them again they ask me to send them all the paperwork again.
then either don't answer or say to wait.
it has been over 5 months!

I have sent all the necessary files and flight cancellation proof with no avail.
My refund status on the website said processing, and then changed back to requested!

I want my money back- this is fraud! beware

I am incredibly angry and upset with the devious underhand and disgusting measures you are using on your website. I was booking flights ref number. I was very clear all I want was flights and rejected all the many pop ups and add one trying to sell me additional services. I put in my credit card details and after seeing final price and submitting, an additional pop up came up. And lo and behold I ended up getting charged an additional sum of money for cancellation insurance.
This has to be illegal. You cannot show a price to Consumer, have them put in their details and then change the price. I wish to make an official complaint to the consumer protection watchdog . I believe this is non transparent and designed to trick consumers deliberately.
Absolute disgrace and shame on you edreams.
I will tell everyone I know to boycott your website. I plan on complaining very loudly bcause these sort of tricks are disgraceful

Dear sir,
I tried booking tickets on your site for bangkok - bom return for 7th of december in yhe name of bhavana sachdeo, I received a message tickets cannot be booked, but money has been debited from my account, I tried calling your call center but it gets disconected, the india call center number belongs to a cushion company, it seems your site is into fraudelent activities kindly efund my money at the earliest, e mail id [protected]@yahoo.com

Hi,
I just got the receipt for the credit card I purchased a flight ticket with. It seems that besides my flight ticket price, you charged me an additional 379, 99 EUR described as EDREAMS-OPODO MADRID. The reference number on the receipt is [protected] and the date is 30/08/19. This was charged separately from my flight ticket charge.
I also must say that this additional cost didn't show on my PayPal purchase history.

Furthermore, the booking reference number for my return ticket Zagreb-Birmingham is [protected] and the reference number on the receipt is [protected] described as PAYPAL*EDREAMS [protected].

I would like you to erase/dismiss the additional charge from the credit card.

Please, be so kind and help me out.

Contact details:
Phone number: [protected]
E-mail: [protected]@gmail.com

Kind regards,
Ivona Galkowski

I was booked to go on a trip to NY in Oct for a week. Due to a Family Medical situation [My Sister needs to stay in the Hospital longer than anticipated so I won't be able to travel on the dates I originally booked] They will not change my bookings and they'll give you the run around [they told me to contact the hotel I was going to stay in, the hotel told me to contact them, rise and repeat] I had to make a new flight and hotel booking [luckily the airline let me change for a few euros.] They should not be able to keep my money like that.

Hello,
my name is ms. Vesna Sumic, I am from Croatia and I used your site (e-dreams.com) to buy a ticket Zagreb-Bishkek-Zagreb, leaving on October 17 and returning on October 23.
Booking reference [protected].
When I booked the ticket the final price was around 404 Euro and afterwards it stated 461, 85 Euro.
How is this possible?
I believe I am entitled to a refund for the overpaid amount - 57 Euro.
Even now I just visited your site and typed the same flight info and got the price of 404, 66 Euro.
Now I took another step in this today's fake purchase and saw on the next step that the price of 404, 66 Euro is final.
Please get back to me to clear my refund, thanks.
Regards,
Vesna

I booked the tickets for my parents. I am certain I spelled my Dad's name right but the confirmation email spelt it wrong. On contacting edreams helpline. I was first pushed around by the call center in India my Miss Megha. I called in a few hours later to be attended by Mr. Simranjeet which was a disastrous experience. The malaysian airlines say they do not charge for a change of 1 character but edreams was hell bent on charging $80. After edreams contacted Malaysian airlines, they confirmed that the changes cold be made for $20 AUD but edreams had a processing charge of $60. This is outrageous and they do know to make problems from bad to worse. Pathetic customer service operation

A flight I booked was refunded. However the account I booked the flight on had been closed between the time of booking and the refund. This means that the money was never refunded and remains with Edreams. I have contacted customer services to tell them this five (5) times. Every time I am assured that it will be looked into and I will be contacted back by the finance team. I have not received anything back. Can I please speak to someone who can help. Attached are two photos. One stating that my account was closed july 30th and one that shows no funds from EDreams previous to the account being closed

I book a flight from e dreams to Gold Coast on 24th September, to Sydney on 28th September and returning to Melbourne on 30 th September. But I don't know why after they changed my return flight to 3rd May 2020.
And I call them and they say they can't do anything. But it was not my mistake.
I would like to know that they are going to do about my problem. And tried to see with the company and to change my flight would be more expensive than all the other flights