The complaint has been investigated and
resolved to the customer's satisfactionResolved eBay And Psa/dna Quick Opinion Service — quick authentication service does not protect the buyer.
resolved to the customer's satisfaction
One day Ebay and PSA decided that they both could make a fortune under the guise of a new business called PSA Quick Opinion. They would both market the "Quick Opinon" service as a "protection" service for the buyer and seller of products signed by authors, celebrities, athletes and more!
Here's how it works. A seller lists a book (for example) on EBAY that is signed by Barack Obama (for example). After PSA and EBAY realize that there are hundreds of such listings on EBAY, PSA estabishes an "expert" quick opinion evaluation service for Obama's signature. This is a wonderful buyer protection service at this point! PSA is now an expert on identifying an authentic or fraudulent Obama signature!
Now a potential buyer of the Obama book pays PSA $7.49 for the Quick Opinion.
Their expert ( probably some kid getting $10 per hour ) returns his evaluation as
"likely genuine" or " likely not genuine". If the evaluation comes back "likely not"
the listing is removed by EBAY and the seller can be SUSPENDED from EBAY!!
I listed such a book and was suspended! The book was authentic and signed at a rally by Barack Obama! But here is what my buyer did. He bought my book and I sent it to him. Minutes before the listing closed he submitted the signature to "PSA Quick Opinon" and then payed for the book. After he received it he contacted me and said the signature was fake. I assured him it wasn't and issued a refund based on trusting he was sending the book back. Well, I never got the book back and was suspended. EBAY will not respond to me. PSA says it's not their problem to deal with.
In closing, the buyer of my book is a major seller of signed books on EBAY! he ususally has thousands of listings on any given day. Imagine the income EBAY and PSA makes from him. I decided to submit four signatures from his listings to PSA Quick Opinion and all four came back "likely not genuine"! 100% returned as FAKE! Did EBAY remove the listings? NOPE!! They remained and two of the books sold! I contacted EBAY and no response!!
Just who does EBAY really protect?
By the way, there is a book seller on EBAY called wwwflatsigned.com. The owner is Tim Miller. A REAL GREAT GUY if you mean what I know!