My wife and I have had to make a very hard choice. File for bankruptcy. In doing so, you have to include ALL of your creditors. With that, we included Easyhome.
The papers were sent out over 2 weeks ago and yet Easyhome claims that they never received them while everyone else (even on the east coast) have received them. After talking to them on the phone, they told me they have every right to keep calling, calling my references, harassing us at the door and so on. I decided to make a bold move and obtained a copy of the bankruptcy papers and served them to the store manager. The manager in turn told me that they don't recognize these papers and we need to return the items. Our bankruptcy trustee told us not too and if we did, would put us in a bad situation with the bankruptcy.
My trustee called the store, talked to the manager, explained how everything works and then told me not to worry about them any more. Bahahahahahahahahahahahahahahahaha!
Several hours later, my wife calls me at work to inform me that Easyhome was at my door demanding the product back. I called my trustee right away and she called the store to tell them to back off. The store manager wouldn't even talk to her. The store manager (Zach) left her on hold for quite a while til another employee pick up the phone and told my trustee that he was busy. All the while he was on the phone with the 2 gentlemen at our door telling them to bang on the doors, windows, what ever they could do to get our attention. The 2 guys at our door spoke with our trustee and understood what SHOULD happen. Speaks a lot to how Easyhome trains their management team...if you want to call them that!
In the end we had to call the RCMP to have Easyhome removed from my property. My trustee has filed a complaint with the Superintendent of Bankruptcy's (who will fine them up the ###).
I will NEVER use them again, nor will I EVER recommend them. I hope one day they experience what they dish out.
The complaint has been investigated and resolved to the customer’s satisfaction.