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CB Restaurants and Dining East Side Mario's Complaints #22-41
East Side Mario's

East Side Mario's review: Refund

I
Author of the review
1:08 pm UTC

Regarding request #830159

On November 9th, I placed an order for deliver from an East Side Mario's about 10 minutes away from my home. I was informed by email that my order would arrive in 50 minutes. After 65 minutes went by, I contacted ESM to find out what the problem was. I was told that the delay was the delivery driver's fault and that the order would not arrive for another 45 minutes. So total time from when I ordered (4:30) until expected delivery was approximately 1.5 hours. I asked that the order be cancelled and a refund applied.

The total for the order was $74.41. My credit card statement showed a refund of $62.11. I am still waiting to be refunded the difference of $12.30. ESM has lost me as a regular customer.

Desired outcome: Refund balance of $12.30

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    +1 (844) 332-1022
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    +1 (844) 505-5252
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    +1 (416) 940-5640
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    10 Kingsbridge Garden Circle, Suite 600, Mississauga, Ontario, L5R3K6, Canada
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    May 28, 2026
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East Side Mario's Category
East Side Mario's is ranked 42 among 122 companies in the Restaurants and Dining category
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