East Side Mario's review: hours of operation

This restaurant needs to just close down. Why do they even post opening hours if they don't operate by them? We have tried to go eat there the past couple of weeks around 9:00 pm and they have been closed! We thought about calling tonight to ask if they'd be open. After not even being placed on hold they were yelling around kitchen "what time we closing". After a lot of "I don't know's" we hear someone yell out 9:15. Well why do the hours posted online and placed on the sign at the front door say 11:00 pm? Adjust the hours of operation rather than closing whenever it's not busy. Very disappointed. We are going to try the Oshawa location in hopes for better service.