Electronic Arts (EA)
Reviews and Complaints

I have a 1 month Xbox Game Pass for gamer tag: TweeSleet477638 which is attached to: [protected]@hotmail.com but keep getting a message that says: "This profile is not permitted to play online." This shows up in the first screen of Titanfall 2 on an Xbox One S and does not allow the selection of multiplayer. I have unplugged the console for over a minute and other profiles are able to sign in and play multiplayer on the same console. Please activate this profile. Thank you.

My old email that was linked to my ps3 was hacked and haven't been able to get into it for over ten years. Got the new battlefield and tried to play and now all of a sudden I can't do that. Started a ticket and was told I cannot fix this issue since I no longer have access to that email. I have been a customer for a very long time and this is the first time I have had or wanted a refund for one of your games. I find it hard to believe that in this day and age ypu cannot help someone out with this issue.

Facts of the case:
There is an ongoing matchmaking issue within FIFA ULTIMATE TEAM. Players have to wait for hours before they can enter a match. Numerous complaints have been raised my many players through EA Advisory Chat and also on EA Forums.

Misleading information is being provided by EA Advisors. Some say that the issue is under investigation and the team is looking into it. Others say that no such issue has been identified and there is no such problem.
Sharing transcript from a fellow FIFA player, where he was told two different things in the same conversation:
( 19m 6s ) Nitesh: I am really sorry for inconvenience. I would like to inform you this is ongoing issue for now and please wait for sometime it will get resolved soon.
( 20m 50s ) Siddhart: I have been waiting for two weeks now
( 21m 45s ) Nitesh: I am really sorry, our team is already working on it to get it resolved as soon as possible.
( 22m 14s ) Siddhart: How do I know that the team is working on it?
( 22m 43s ) Siddhart: there are no official communactions

( 1h 3m 8s ) Tarun: As per as my observation and this is not a known issues however I have checked with my resources if it was told then it was a know issue, I apologize for that but would request you now to go through with the troubleshooting steps as per mentioned on this chat.
( 1h 3m 10s ) Siddhart: highly professional
( 1h 3m 44s ) Siddhart: In 10 minutes it goes from a known issue to be not a known issue
( 1h 4m 1s ) Siddhart: So you are telling me in 10 minutes the team stopped working and there is no issue at all
( 1h 4m 48s ) Tarun: I am still working on your issue and it's taking slightly longer than expected. Sorry for the inconvenience.
( 1h 12m 7s ) Tarun: I checked that this is not a known issue and lots of our player are facing the same issue but this is not a official information and in this situation I would request you to please report a bug on our official page answers.ea.com and keep an eye for more updates.

Players Seeking Resoulution:
Players have reported on EA forums on multiple occasions, however no community manager has ever responded to those. Players have also uploaded videos on YouTube to show how long it takes before they can find an opponent. Sharing the links of the complaints below:

1. https://answers.ea.com/t5/Bug-Reports/Division-Rivals-and-Friendlies-Matchmaking-Issue/m-p/10991011#M11633

2. https://answers.ea.com/t5/Technical-Issues/EA-Come-Clean-about-matchmaking-Issue/m-p/11002407/highlight/false#M19675

3. https://answers.ea.com/t5/Bug-Reports/No-rival-opponent-found-for-1-hour-or-2/m-p/10890200#M8199

4. https://fifaforums.easports.com/en/discussion/614185/takes-ages-in-matchmaking-in-every-single-online-mode

Problem with EA Advisors:
EA Advisors do not have appropriate provisions to escalate a complaint and never provide evidence that the matter has been reported to the appropriate team. They keep giving troubleshooting steps which are ineffective and do not solve the problem. The issue is from EAs end and needs to be sorted as soon as possible.

Relief Expected:
I will gather more people facing the similar issue and if it is not sorted withing a reasonable time with confirmation that the issue has been taken notice of and being worked upon by EA, we will ask for a refund for not meeting the promised quality standards and a fair compensation for our time and loyalty which we have demonstrated over the years to the company and to the game in particular.

I created an EA account several years ago linked it o an email I no longer have access to due to being deployed and moving in military [protected]@yahoo.com. I recently bought battlefield 2042 but now can not play it cause the game ask me to reset my password. I can't cause I can't access email. So I created a new account but can not link it to my current ps4 or ps5 due to ea account already existing. I contacted help desk they say they can't help cause I don't know enough of the answers to the questions they are asking such as IP address. Credit card number from 4 years ago. Month and year and what game I purchased who can actually name the date they purchased a game.

I don't understand why it has to be so difficult to create a Gameface. Are you guys serious? I have been trying since 2015. I still cant do it and I have all the proper technology. It seems that you guys only make this available for people who spend their whole lives on video games. What about the rest of us who have jobs and lives, but like to play every once in awhile. Honestly, I think you guys suck and think that this game face is not that important. If im wrong and can help somebody who is not a complete gamer please contact me and HELP! Please respond at [protected]@gmail.com.

Good afternoon, I'm writing to yourselves due to the fact your offering a game that you do not police or regulate or at least administrate. At first I was so impressed with this game, but now after seeing so many blatant hackers on your Oceania servers. I'm losing faith in your ability to offer a fair enjoyable experience. I wonder if the servers are corrupted or have been hacked. I am concerned by the amount of Chinese hackers being so blatant. Shooting through was and cliffs. Does your game have any anti cheat software? I can't believe you consider this a good gaming experience when I can go from room after room and see at least one hacker in every room. Seeing insane scores like 254 to 3 deaths? I've seen some players call themselves Pro cheaters and not shy about it either. They even admit they cheat when I questioned them and then they go on to say, they will do again in battlefield 2042. OMG. In your face hackers who can get away with it because they know you don't or cant administrate your own servers...

The games simply do not connect to the EA Servers.
Tried all the suggested fixes; changed hosts file, re-assigned my IP address, connected by direct cable versus wifi, reset my router, ensured my security was letting EA and Battlefield games through, and other fixes. Not a bit of difference, and I really don't understand why we should be expected to fix your bad programming? Loads of other people have the same problems and you simply, and honestly ignore them.
Until these are fixed, EA games are off the radar.
Also, you can't connect your Origin account to the EA account now? Blocks access to the game, and goes into a continual loop on say Battlefield V, which when you click on play from either app, origin or EA, it loops back to asking you to close it and open the other, and vise a versa. However, when I added the game to Steam, it loaded instantly?
Still have to reply the same missions over and over as like I said, it won't connect to your servers?
These really are your problems, and it can't be beyond your capabilities to get this fixed. It's seriously hurting your reputation and image. Read Trustpilot, read some of the reviews. Your not doing yourself any favours.

Keep losing connection to ea servers. Durning middle of game while trying to get the free 97 summer card and now that won't be possible to get because we keep losing connection so please gift me that 97 summer card. My gamer tag is RiskyPit15

Account band has no explanation on why. Says it's been banned since August 3, 2021 7:32 AM. I've had issues since April of this year 2021 ever since I've subscribe to Xbox ultimate. It's very hard to contact anyone I've tried several different ways and I get no response. I pay for the Xbox ultimate and it says that EA play comes with it.I feel like I need reimbursement since April 2021 And my ban be removed immediately.

i bought and payed for 30 gems can't get them to go

Quinns aquarum

On the Sims 4 Marketing Headline, you show the Cottage Living Expansion Pack that will be released July 22nd.
I clicked it to Pre-Order the game.
It has the option to BUNDLE the Pre-Ordered Game with a Game and Stuff Pack. 3 Games for a way better deal. Makes sense right?
I clicked BUNDLE.
The Cottage Living is NOT an option so I made a couple cases to figure out why I cant buy it.
The rude EA guy on the phone said its NOT an option and there's nothing he can do.
This took an hour of my day just trying to save money and get a better deal on this BUNDLE that YOU offer!
So I asked for a 10% discount and he said no I don't get a discount, there is nothing he can do, so I asked to talk to someone else and he said HE was the only person I can talk to.
This is a technical error and FALSE ADVERTISING on YOUR website.
I don't know who this kid is, but that is literally the worst service I have ever had.
Your website is offering things you DONT HAVE! and YALL are being rude to ME about YOUR mistake!

My password was automaticly changed by EA with a notice saying "you have been away from you account for a while, you need to change your password" or something along those lines. First of all the previous week to this i had just been playing massive amounts of battlefield. And there had been times where i would be away from the account for months, come back and not be signed out or told to change my password. The issue is that the email address they have for login was deleted by the service provider (was an ATT email address)
so i can no longer log back into the account in order to simply change the password. However this would not be an issues if my password was not automaticly changed by them in the first place. So basically after they had changed my password on me, i contacted them telling them the issue and was given the cold shoulder. Now i have no access to my account and EA is unwilling to assist me. "we do not make changes to the account unless it is verified"- EA support
Funny because you made changes to my password without my knowledge

Hi! I have recently purchased a few items from the Plants vs. Zombies 2 in-game store. I have not received what I paid for. I have contacted support, and given them *all* requested documents, and I have even made sure the format matched the examples given on their website. However, Support only contacts me to tell me things are wrong/missing. As I stated above, I have given them *all* requested documents, but they continue to find reasons to deny me my purchase. I will attach my documents below. They include-

My transaction history on Google Pay
My proofs of purchase for the items
My profile name in-game

Please help.

I traded cards in an SBC for a prime icon upgrade pack and didn't get the icon and lost 33 cards - didn't get them back. Spoke to lots of customer services but no one ´able' / willing to help. So I have lost out in value, time - shockingly bad customer services!

've had an EA account since 2010, when Medal Of Honor came out and had to create one. Back then, I apparently linked it to an old Xbox Live account that I no longer use, and haven't used for 10 years. At no point in time it was communicated that I could only link an Xbox Live account once in my life, and this has ruined my experience completely.
Now I have to make a new EA account, login to that, add all the friends I have on my old EA account, all progress is lost from my other games, seeing I had EA play for a year and have quite some progress made in a few games, I can't play my paid for games unless I switch accounts every time and EA does not care that people have these issues.
I don't understand why this rule is in place. It does not make sense. I'd like to know from an EA employee the reasoning behind this "Once in a lifetime" rule. It makes zero sense, especially because accounts get lost, hacked, no longer in use. Especially accounts that were made 10 years ago on an old console.

This is absolutely shameful policy from EA.

I will NEVER buy another Electronic Arts game again!

So I picked up Star Wars Squadrons and have been playing the short story which teaches you how to play in order to move to online play. This was great. Fun little story that played both sides so you could get experience with flying Empire and Rebel ships. Game was pretty stable and life was good……Then i finished the story and wanted to play more of the game and that's where the problems started.

You must have an ea.com account connected to your xbox gamertag in order to take advantage of all of the game. The game had routinely told me it was unable to connect my xbox one account to ea. This was initially ok since you could play the story offline but this changed.

So I started attempting to troubleshoot the issue. Lots of complaints and processes to try but none of them seemed to work. I finally contacted their tech support to finally discover what was wrong. Turns out, years ago, I created an ea.com account using my then email address. I was using Comcast as an internet provider at the time so I used my comcast.net email to create it (huge mistake apparently, as you'll see). So i asked tech support to just switch the account from the comcast.net email to a new ea account that uses my gmail to connect my gamertag. They ask me a bunch of PII questions in order to get access to my account. IP address, DOB, address, last for digits of a credit card and games and dates of purchase that I'd gotten from the account. So I get most of the information correct except for the IP of course because i've changed Internet providers, the credit card number because well….over 15 years or so….those number change for numerous reasons and i'd never made purchases via those accounts so that information didn't exist. Since I didn't have enough "correct answers" they refuse to reset my old ea account and suggest that I reset the password or remember those tidbits of data. Honestly i've never made it a point to remember IP address soooo that's not possible….there's been so many credit card numbers over the years…..that's not possible…..and i can't go back in time to make purchases that I can record on the accounts…..so the only other option was to reset the password. Now to note, they have disabled my account due to disuse. Which means if I did remember my old password….I can't because they've expired it…..and expect me to now get a new password….however, it wants to use the old dead email in order to do that. they've created a loop that I cannot fix and even though the majority of the information that I gave them is correct INCLUDING THE ORIGINAL EMAIL USED TO CREATE THE ACCOUNT….. they refuse to fix my issue there by making it impossible for me to play 80% of the Squadrons game.

If anyone out there can think of a solution….I'd be greatly appreciate it.

07 July 2020
OKDad70
My daughter paid for a 1 year subscription and gifted me. I used the account for a couple of months, and lost interest. My daughter and I canceled, but we got charged again anyway. We got ahold of them, and resolved it (last year). They canceled the account and refunded. This year, they charged us again. We could not get through to support. We spent hours waiting for chat and calls that never came.

Today, 18 July 2020, we finally connected via telephone. They refuse to refund. They assert we had only ten days. We would like the refund.

The individual on the phone refused any remedy. We could not even be transferred to a supervisor. EA simply refused refund. No allowance. No option.

All of the important plants in the game like the imitator cost money! Why? Why do I have to spend $6 on electric peashooter? There are also some bots in the arena and that makes me want to burst. Pvz 1 was much more better not costing money. All of the cool plants like straw burst cost money and ea let popcap go down. I want ea to stop thinking about money and care about the fans in need!

I paid for a battle pass for Apex legends. I didn't realise they can be sold up until the last minute of the season, when they are of no use.
The new season was about to start so I bought a battle pass so as to be ready for it beginning.
I didn't realise the season 4 one was still in sale and wanted season 5 battle pass.
I am a new player to Apex legends and have never had any problems with gaming before.
Please can I be provided with the battle pass I wanted to buy or can a refund be given.

stalking, harrassement, cheating.
people are cheating on there by boosting their rating which they go to 2 player and make another names then forfiet that other person. there is drama in the barcelona lobby every night between 10 pm until 6 am or later. I sit there and play at the table and not say anything in the lobby and my name come into the drama. bobbiblue3 and twirlingepsons are the main ones. I don't talk to them and they bring me into the conversation. saying vaery nasty comments and saying that I'm hateful. I get along with everybody there. bobbiblue and twirlingepsons continues to harrasse me and bully me to the point I can't seem to play anymore. they are driving me from the game site that I enjoy playing. I reported these people 35 times not including when I reported them in the game. during all this time nothing was ever done about it and I blocked them and the block won't work. I muted them and that helps to one point but it doesn't mute if they come to the table. there was not one thing that ea did to help me and the stress still continues even though I have heart problems. also I left my club pogo run out because of this situation. also the rooms are not monitored and there is very nasty, and hateful and eplicit speech and bullying in there. but I do have 35 complaints and there was nothing that was ever done. pogo needs to shut down