Menu
ADVERTISIMENT
Home Travel & Vacations Review of Duomo House Pisa

Duomo House Pisa review: hotel/hostel/bnb

R
Author of the complaint
8:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Changing decisions after done the reservation and didn't answer emails/phone/whats'up.
Terrible and a complete waste! Avoid at all costs!

They are not honest. We have booked a room on our way from Milano to Pisa on 24/04/2019. The request about coming 30 min later then the recommended arrival time was approved by the host at once.
1 hour after the approval and thus 20 minutes before our arrival we have got a message - no, come 30 min earlier.
Having made all possible and impossible, we came 7! minutes too late and no one opened the door. We tried to reach the host by all means - whats'up, booking, bnb, message, phone - the phone was just turned off until very late evening the day after. Even the next day we have not got any message from the host, no explanations and no excuses.
Via the customers support of booking.com we got to know that the host could come later, but for the additional payment of 15 euro p/p. We sent messages to the host asking for explanations and no answer ever received.
The next day the host set us as "no-show" on booking website. Point. No more explanations or anything. They are not professionals. A shame!
They didn't want to refund our money and finally I needed to find another hostel or to sleep in the street instead of having the dinner in the heart of Pisa.
No apologies, no manner, I cannot believe this place makes money, there are many other hostels that are more pleasant and better value for money with flexible arrival time and hospitable hosts.
Don't come here, please!

ADVERTISIMENT
0 comments
Add a comment
ADVERTISIMENT
ADVERTISIMENT