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Dunkin' Donuts
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1.8 550 Reviews

Dunkin' Donuts Complaints Summary

115 Resolved
424 Unresolved
Our verdict: When using services from Dunkin' Donuts with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Dunkin' Donuts reviews & complaints 550

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8:16 am EST

Dunkin' Donuts shift leaders and management

I am currently an employee of Dunkin Donuts my name is Danielle Frazier I have work for customer service for a very long time and food service I'm very well aware of how businesses are supposed to be ran and how management and Lee shift leaders are supposed to treat crew just because somebody is in management does not mean that you are allowed to talk to your crew members with disrespect to treat I do my job to my best abilities this is not my first time around I just started working again after being asked to come back I try not to have to make complaints on here I never had to when there was other management but now that other managers have moved to different stores and new shift leaders and management are in place things are not being ran the way they need to be and from my understanding when you get hired if there's any complaint a problem your manager should be able to sit down and talk to you about it and find a solution and this case I am not the only one with the problem with the way the store is being run and who it's being run by there are a lot of things being done in the store that should not be done and I have tried time and time again to talk to a higher up and have yet been able to because of managers telling me that they will deal with it and never anything done.

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12:35 am EST

Dunkin' Donuts employee

I was a Dunkin donuts employee in new lenox Illinois in the gas station on cedar st. And rt. 6. This was my first job and was "fired" after putting in my two weeks notice because I had "missed" one of my shifts that I had requested off two weeks before. My manager changed the schedule and then yelled at me for not showing up. (Remind you that I had taken numerous peoples shifts because they did not show up and my manager told me that there were no other people to take the shift so I had to. And this had been one of my first infractions) So I told her that I was sorry if I had missed it and that I will be putting in my two weeks. She told me, "Since u are so busy with faith and family stuff! Got your schedule covered for next week! Good luck in life" so she took work away from me. I was scheduled to work the next week after my text message to her. Is there something I can do about this? Because I believe she was unfair in what she said.

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5:51 am EST

Dunkin' Donuts unauthorized credit card charges

1/19/2017 I used my deit card at the captain thomas blvd west haven ct it was about 6:30am. The person at the window acted very suspicous when they took my card. The next day my bank
Closed my card. There were charges from dunkin donuts $50 each and also the lid shop which is a hat shop also for $50 these charges totaled over $350. I did not use my card anywhere
Else that week.

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1000Mellie
, US
Oct 27, 2018 5:54 pm EDT
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I have also received numerous fraudulent DD charges on my debit card, always for even amounts, 10, 20, etc. Only just realized this. Definitely going to complain to my bank.

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Jennifer A.E.
, US
Jun 05, 2018 11:51 am EDT

I received 3 unauthorized charges from dunking donuts: $25, $25, and $35. I am trying to get in touch with dunking donuts and have been on hold for 16 minutes.

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Vtyre
, US
May 11, 2018 3:45 pm EDT

5/10/2018 Had 2 charges for 100.00 each on my credit card for dunkin donuts in jacksonville, fl, I live 5 hours south. What no id check!

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Lori03055
, US
Mar 09, 2018 2:54 am EST

I keep having the same problem. Dunkin Donuts in Canton, Ma. tries to withdraw money from my account repeatedly, however I have never been to a Dunkin Donuts in Canton. I live in New Hampshire.

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Michelle Ausmus Eubanks
, US
Dec 15, 2017 12:41 pm EST

I just had a 50.00 charge on my account to dunkin donuts the card said auto which means online. I don't even go to dunkin donuts

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mmmagique
, US
Dec 10, 2017 9:25 am EST
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We had two $50. charges on December 5th and four $50 charges on December 6th. We never even GO to Dunkin Donuts, and we live in Louisville KY!

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Christoff Short
, US
Oct 19, 2017 12:45 pm EDT

I live in Ohio and had 1 $50 charge 10/13 and 2 days later had 5 more on 10/16. The charges on my back statement show up as Dunkin Donuts Mobi800-447-0013 Ma Tried to call the number and it is their rewards/gift card program been on hold for over and hour and a half so far.

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Ci Ci Robinson
, US
Sep 10, 2017 12:10 am EDT

Exactly what happened to me September 6, from Massachusetts, 3-$50 auto reloads, called my bank and they closed my account and did a fraud investigation. I live in Florida. They just tried again at 12:11am but the account they tried to pull from is now closed. Getting DD customer service on the phone is close to impossible

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miss_serey
, US
Aug 19, 2017 6:48 am EDT

08/19/2017
I woke up at 6:15 am and received a notification that my card was withdrawn which didn't make sense so I checked the activity. It showed that there were 3 charges from POS DEBIT DUNKIN DONUTS AUTO CANTON MA for $99 each. I called my bank to let them know it wasn't me because I always order in person and not online. The bank closed my card and reviewed the fraudulent charges.

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8:00 pm EST
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Dunkin' Donuts service complaint about employee

The employee by the name of hashfat (that was the name given by him) from the store on queens boulevard between 63dr & 63 rd on the south side of the street. Yelled at me & my 17 year old son in (In front of a full line of customers) my son took out a drink from the fridge, to buy. Upon pulling the bottle out of the fridge two other drinks came crashing down to the floor. My son was embaressed & explained that a clear handle that is placed on every row to prevent the bottles from falling off (A little clear piece) was missing, he only noticed this after he looked to see why this happened. He yelled @ us telling us we had to pay for it because he broke it. I would'nt have a problem paying for the broken bottles but ii do have a problem with the way he treated us. Not only did he yell @ an already embaressed person but he humiliated us. I tried to explain that it was broken but he said "not broken in his broken english. I told him to go see it for himself instead of judging but he refused. So, I asked for his name & he responded that if I put in a complaint that he would not let me leave without paying for the broken bottle of juice. I then told him then call the cops. He nevered bother to look me in the eye, he just contineude yelling out load & humiliating, I just walked out. This happened @ approximately 10:20 pm on saturday night january 21st. Please respond, I was so humiliated along with my sons, I will go through whatever channels I need to through to make sure he is reported and reprimanded.
[protected], [protected]@aol.com

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2:09 pm EST
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Dunkin' Donuts service

On 1/10/17 @ 6:30 PM I went into the Higganum, ct.store for a cup of coffee. Although the lobby closes at 8:00 PM all of the furniture was pushed to the sides and the floor had been mopped. (This wasn't just mopping up some snow .) It was nearly impossible to sit down without having to move the furniture myself. The next thing I saw was the worst. An employee was sitting on the counter, the inside pick up counter, with no shoes on. She was texting and she was sitting sideways with her rear end and stocking feet on the counter. I'm sure that there had to be a manager there. Is this how employees are trained? This type of thing is not at all unusual for this particular store. I found it pretty unbelievable behavior and not an employee batted an eye. I would very much like to have a response to my query.

Thank you for your attention to this matter

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1:01 pm EST
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dunkin' Donuts incorrect pricing at pvd - providence airport

I ordered a sandwich from the Dunkin' Donuts at PVD airport. The sign stated $3.89 but I was charged $4.19. See attached pictures. This is deceptive marketing. I asked for a refund but was told I would have to wait for a manager . I sent an email on 12/14/16 to [protected]@hmshost.com but they have not responded.
My mailing address is
66 Vine St, North Attleboro, MA 02760
Thank you
Jeannie Barry
509.558.3911
[protected]@yahoo.com

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Resolved

After a call to Dunkin Donuts they immediately resolved the issue.

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8:36 am EST

Dunkin' Donuts service

I went to the Dunkin' Donuts on pleasant hill road in the BP gas station. First they take forever to take your order. And than they make my coffee wrong. When I asked how long will it take to make it over. The worker tells me. A while. Very disrespectful. To have waited 20 mins for a coffee when they're were hardly any customers. I go to Dunkin' Donuts everyday but I'm making the switch to Starbucks. Thanks anyways! Get new staff

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6:22 pm EST

Dunkin' Donuts sanitation

On December 29, 2016 at about 4:30 pm, my family and I decided to try the newly opened Dunkin Donuts. First thing noticed was the large school bus in the parking lot. It looked as though someone was living out of it, there were boxes thrown up against each window, it looked junkie, I was very surprised to see it read Dunkin Donuts on it. My husbands' donut was like a rock. There was a family next to us that also mentioned to us that their donut wasn't at all fresh. I watched the manager walk from outside and up to where the straws and napkins were located. While talking to another woman the manager placed his hand on the top of all of the red coffee straws, he than begin running his hands through the straws, then he picked the straws up and let them drop back into the cup about three times. My husband and I were hoping he was doing that because he was about to take the straws out and maybe throw them away, sadly he didn't, he fondled through all of the straws then walked away. We couldn't believe what we had just witnessed. Despite the outside eyesore, hard donut and dirty coffee straws, the customer service was excellent

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12:51 am EST

Dunkin' Donuts trans action # 269579. they seem to be racist in this store they should be investigated with many secret shoppers of all kinds of colors and creeds

I have been to this location many times. I have seen the indian men give great customer service to any one except a black person. I truly want to call the internal affairs for them. this casher Mohammad finds it funny that many people feel like this, I saw him kick out a black man and allow two white woman to stand and charge their phone without a purchase.

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5:44 am EST

Dunkin' Donuts management

My son works for this company and he has never had a problem until this new manager started . I don't like the way she talks to the employees. So this particular incident was i called a week in advance to let them know that my son had an appointment on Saturday I spoke to the shift leader and explained everything to her now being a shift leader she should have wrote it down or passed the message along to the manager but instead she did not so you have a manager going off the deep end about him not being there in front of other associate which is very unprofessional being i am also a manager of big corporation myself she tell me it's his responsibility to find someone to cover his shift but how so if he only works weekend's and that was the purpose of me calling almost a week in advance. But in the same breathe she txting him in class asking if he could pick up someone's shift . I don't understand where they find these people. All i want is an handbook. ..

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7:29 am EST

Dunkin' Donuts management

They treat every employee badly. Gizel of dunkin donuts 1105 horseblock rd. Farmingville is by far the worst management experience i've ever dealt with in my years of working. She openly yells at her employees in front of customers, I have personally seen some people leave the store simply due to feeling awkward watching a manager scold employees openly. She will not tell you if the schedule is changed (And won't ask if you can even do the new hours). If you ask to go home early, she tells you yes then makes a "I might fire you" remark. The part of asking to leave, is most questions have two options, yes or no. She on the other hand will tell you yes every time, but want to fire you for it. If that's the case she should be telling her employees no rather than enabling them and then wanting to punish them for it. She does it very often. She also makes remarks that if you call out sick she'll say "oh, I hope you're not pregnant!" or "are you sure you're not pregnant?" and she asks all her female employees that call out sick, that question. It's uncomfortable and it's none of her business anyways. She's very unprofessional and as a current employee, I get complaints about our manager, gizel, almost everyday at least once or twice a day. Customer complaints regard her open scolding of employees as well as her unprofessionalism that she provides openly for the store. She works which is better than most managers, but she usually hides in her office all day barking orders around at her employees. I'm a very dedicated hard worker and I love my job at dunkin, i've only ever called out once and got sent home sick 3 times. Again, all with asking and receiving a yes. Then followed by "you can't keep calling out and leaving" 1. I'm very responsible when it calls to coming out, I never call out last minute, always very early (And again, i've only called out once!). 2. I would never leave if I was told not to or that I couldn't or shouldn't, my manager tells me yes, I respect her answer and thank her, then next thing I know she gives me the whole "i'm going to start training new people" speech afterwards. Let's be honest, every employee asks to leave early (Not often), and they/we get it. But our manager scolds us and threatens to fire and replace us for things that she is enabling! Stop saying yes then wishing you said no! Grow a pair and say no! You are a boss, be one! I love this job and it's devastating to watch it fall apart just because of one bad manager. Customers don't like her and I can tell you as an employee, neither do any of my other fellow coworkers, as they always complain as well about the same things. The only time she actually works hard is when the owners are there and she has to. One last thing, you know how things are supposed to be confidential between employee to management? Well aside from the fact that she yells so loud the whole store can hear her anyways, she also pins employee against employee. She asked me a question about someone and I answered privately, then she pulls me and that employee together and now, go figure, my coworker and I no longer get along because my manager told her what I said (Again, not even privately, she literally stood us next to each other and started her scolding). Oh and it took place behind yhe registers in front of a line of customers... And lets add that usually when there's customers.. You should help them before scolding. Basically, this store is chaotic. I get compliments on the employees, daily, and complaints about the manager, near-daily.

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8:57 am EST

Dunkin' Donuts extremely poor customer service

I am a driver and I drive past this Dunkin Donuts at least 5 times a week. I often stop for a donut or a sandwich between 9:30 to 10:40PM at least 2 times a week. I have had really good service until recently when on 2 occasions in the last 2 weeks I have placed an order at the drive trough speaker only to get to the window to be told that they don't have my product. The second time I went completely through the process of paying and waiting 4.5 minutes only to be told that they couldn't fix my sandwich because someone had already washed a pan or something they apologized and gave me my $$ back. But they could not give my time wasted back.. I was OUTRAGED! I can understand that close to closing time that something is unavailable. That is fine. But DON'T WASTE MY TIME WAITING TO FIND OUT THAT YOU ARE UNABLE OR UNWILLING TO WORK ON MY ORDER! This last incident occurred December 5, 2016 at approximately 10:40PM

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5:05 pm EST

Dunkin' Donuts discrimination, racist comments towards myself and my family

Store #35202 Order #141
Manager Ronnie K. Called the police on me because I had a legit complain... He discriminated me, and also racial profile me. I am a daily customer and I am very disappointed at the service and the experience over all. I am honestly considering never coming back to DD, after this traumatic experience. I don't want this to happen to other customers.
As part of my daily routine I went to DD to order a Cappuccino. It's usually super hot, so I don't taste the coffee to at least 10 minutes after ordering. By the time I got home I realized that I was served just MILK, there was not even an ounce of coffee in my cappuccino. I have been a DD costumer for so long, that I know the quality of the product I am purchasing. I understood that maybe someone made a mistake, by the time I picked up my kids from school I decided to go back and make the manager aware of the mistake. I was also considering that maybe a machine wasn't working properly and they weren't aware of it. I spoke to Ronnie K. Ronnie introduced himself as the manager of the DD, I explained to him very politely the situation, As expected he made me a new coffee. When he handed to me the new cup, the cup was spilled all over, he seemed a little upset at the fact that, me as a customer took the time to go back; to make DD aware of the quality product they were selling wasn't even near the standard. Ronnie K. Handed the coffee to me in a very rude way, he didn't even say thank you he just walked away, I was going to wish him a happy holidays and he just left me talking to myself, very rude. I drove off the store, once again the cup was extremely hot, I was under the impression that finally I was going to be able to enjoy my daily cappuccino. And once again Ronnie K. Served me Milk. At this point I got very upset, I know what DD brand consist of, I have been a customer for so long that; I was so disappointed at the situation, the manager Ronniw was extremely rude, unprofessional. I took upon myself t make sure that Ronnie knew that I as a customer was very dissatisfied, I drove all the way back to the store for the third time, but this time I walked inside. I asked ROnie for my receipt, BOTH TIMES I ORDERED NEVER RECIEVED A RECEIPT. I know my rights as a customer, and according to Consumers Affairs I am entitle to a receipt at every purchase. Ronnie K. denied me a receipt and started questioning me very rudely. I feel discriminated by the store manager, I am Spanish. And I believe that he was racial profiling me, there were other people at DD, and they were asking him to "CHILL". Ronnie K was being very unprofessional, rude and racist. DD is a well known national brand, and the store manager behavior is unacceptable, I am sure that if my complain goes up to higher rank levels Ronnie K will be retrained. Me as a customer expect the best shopping experience wherever I decide to shop. I ever intended to be treated this way, I am very disappointed at DD for hiring people like Ronnie K that insults and mistreat customers while wearing a name tag saying "MANAGER". I am spending all this time, because people like him should no be wearing the DD uniform, People like Ronnie K. Don't deserve to have a name tag saying "Manager", People like Ronnie K should be either fired, suspended, or retrained. I don't want Ronnie K treating anyone else like this. I have rights as everyone else, I am a customer and deserve respect like everyone else.
When I started to tell Ronnie K, That I knew my rights and that he should no be treating me this way, he asked me to leave the store
Ronnie K" Get The F*** out of here, Get out"
following it with curse words against myself, telling the other employees to shut up.
He finally called the Police and threatened me to be deported. I am an American Citizen and should not be threatened by no one. I am totally disappointed and I am forwarding this complain to my lawyer. DD employee made me feel completely uncomfortable, discriminated and I am honestly thinking on never stepping a foot in any other DD.
I believe the Corporation deserves the chance on making this right.
I believe that the company I have been a customer of for so long will at least try to make this right.
At the end I asked "Sammy" for a pen to write the employees names
Sammy said to me "HE IS AN A** HOLE"
I believe that Ronnie K, Mistreats employees as well ...
I expect a phone call as soon as possible. Please don't allow Ronnie K, to mistreat any more customers.

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Tylergogo
, US
Dec 08, 2016 12:59 am EST

Why don't you learn proper spelling and grammar and check back with us mkay?

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9:53 pm EDT

Dunkin' Donuts unethical behavior

On November 5, 2016, between 3-4 PM, I was meeting a friend at the Store located at 6110 Woodland Ave. Philadelphia, Pa 19143. I'm not a stranger to the neighborhood, I grew up and went to school here. I spent time in the military and returned to the area. What was really disappointing about this incident was it didn't and shouldn't have happened. (Training and Management on site) Upon my arrival I noticed how filthy the dinning area of the restaurant appeared. Initially I only made a comment to the person I was meeting there regarding the condition of the floors and tables. I didn't involve the store staff, I was looking for someone that appeared to be the store manager or store owner. After observing that there was only two store employees working, I gave this situation the benefit of the doubt. (Short handed) They were moderately occupied between the front counter and the drive-thru window. However, when the customer volume decreased, the store staff did not effectively utilize their time. Holding conversation between the two, while moving at what appeared to me as a relaxed, unmotivated pace for the very visibly ignored condition of the dinning area. One of the employees began to sweep behind the counter, again in an unmotivated pace or showing any urgency for the deplorable condition of the customer area. What this implied to me was this was an acceptable condition and that we were not going to comment regarding this condition. When I could no longer sit and watch this poor display, I approached the two young men working behind the counter. I excused myself and asked if one of the was the store manager. The responded that the was no manager on duty, that they were the only one working. I asked in calm non-confrontational manner and tone, "If they had to eat in this dinning area, would they feel comfortable with that?" Only one employee had a response. After giving reasons and excuses as to why the dinning area was in the condition that it was in, and that there was only the two of them working, they really didn't have the time to do the needed maintenance. Again, I carefully shared with this young man that what he was doing was giving me, the customer, was a bunch of excuses and didn't answer my question, I repeated the question. After some consideration, he responded, " No he wouldn't eat there either, " I offered them some advise regarding their responsibilities as restaurant employees, having once been on the side of the counter in similar situations. Only one of them had a response regarding my advise. (African American male) He continued to attempt to explain why this condition existed and that he had only started at 12 PM. (Only 3 hours before) I explained to this young man that I was only offer him the advantage of my age and experience; he continued to make excuses, not receiving any of the advise I attempted to offer my hand as a kind gesture, he reluctantly complied. The other young man returned to the back while I was having the conversation with his co-worker. He didn't respond verbally or otherwise.
Following our conversation, the young man that I spoke with responded by continuing sweeping out into the dinning area. I returned to my table and observe him sweeping while my friend used the ATM machine. During this time two young ladies entered the restaurant and began conversing with the young man sweeping. He continued to sweep, now distracted by conversation with these young ladies.
I returned to the counter to offer some more advise to the young man who had disappeared to the back of the store during the previous conversation. I shared with him that they need to be more vigilant regarding their attitudes regarding the customer and the condition of the store. Giving him the benefit of my experience as a mystery shopper. He responded very wisely, and maturely.
I walked to the door waiting for my friend, holding open the door, waiting to exit the store during which time the two young ladies finished their conversation with the young man who was sweeping. The first young lady excused herself and thanked me for holding the door, the second young lady exited not saying anything, intentionally bumping into me with attitude as if I offended her. I responded, "excuse you!" She responded in a less than favorable manner. In response to the altercation I was having with this young lady, the employee who was sweeping exited the store to approach me in a very confrontational manner, explaining regarding this matter, that the young lady, (I now make this reference reservedly) was his girlfriend and if I had a problem it was with him. I explained that he needed to "check" her not me.
The difficulty I'm have with this whole situation, other than the obvious, is that I am a man of color which grew up in this neighborhood, served my country, paid my dues to both my neighborhood and country, and being visibly older than all involved, I wasn't shown any respect or gratitude for offering the benefit of my age and experience, and was threatened by both your employee and his girlfriend. This should never had happened. You should encourage a zero tolerance regarding you employees conduct. That they conduct themselves in a more professional and mature manner. I nor any other customer should ever be or feel threaten as a result of patronizing your establishment

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4:24 am EDT
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Dunkin' Donuts iced coffee

I get iced coffee abou2-3 times a week. The coffee is always too weak and taste like water. I ask for sugar and they don't put any in.I also have co workers with the same complaints. One has actually stopped going there because of this. The employees need to make sure they are making them right because you are losing business.

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4:22 am EDT

Dunkin' Donuts macchiado

I've been drinking macchiado from DD for 3 years. I have to because the coffee at DD is a watered down version. Macchiado is made with espresso and had a good coffee flavor. About a month ago, the 2 DDs near East Stroudsburg, Pa. started selling a watered version of the macchiado. It tastes like their coffee. I'm going to start driving farther away to Starbucks. I'm so tired of corporate greed. Shame on Dunkin Donuts.

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9:55 am EDT

Dunkin' Donuts drink and restaurant maintenance

The Dunkin Donuts, 3055 Schoenersville Rd, 18017 yesterday didn't have toilet paper in the bathrooms. Had to use napkins, no soap to wash our hands. Then went to order a macchiato and the espresso machine was down. They didn't have cookies and some other products that were on the menu. Then this morning I used the to go app and ordered and iced macchiato and paid through the app. I got to the restaurant and it wasn't ready. And had to wait 10 minutes or more making me late for work. And then on top of it the drink tasted horrible. This is the only Dunkin Donuts on my way to work. And it is poorly taken care of. Sorry for the complaint. Usually I never send o e but the last 2 days has been one bad experience after another.

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Wine Is Good
Wine Is Good
, US
Jul 10, 2016 9:34 pm EDT

They did not make you late for work. If 10 minutes will make you late, then you need to get up early so you give yourself enough time to make your stops.

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10:29 am EDT

Dunkin' Donuts jon, new cashier / janitor

After paying John a compliment about doing his job better than his predecessor he spazzed out on me and later lied to his district manager that I raised my voice to him and got me, for no reason, barred from going back that DD location. John has been there less than 1 month and has already become the reason for losing regular customers and their business. What seemed like a nice place to go to hang out in the evenings isn't anymore. The cocky attitude he gives customers, when he decided to make himself available, is highly unappealing. It's unfortunate that he is the only one who waits on customers for their orders.

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9:08 am EDT

Dunkin' Donuts manager

I work at Dunkin Donuts in Mattydale NY, I have employees at work that are fighting each other at work in front of customers. Swearing screaming and throwing head sets in front of customers who are not getting any warnings or write ups. But today I had a family emergency and my manager calls me to tell me she's suspending me when this is the first time I have called in. I am a very hard worker and have had to do many employees jobs as well, I take my job seriously and not only am I being treated with disrespect, my manager wants to suspend me only after I work the [censored]fs she needs me too then says she will suspend me next week. Over a family emergency. I believe when you work for an employer that the managers and. Assistant managers should actually be working as well, taken their job seriously and not treating their employees as if they aren't good enough if something happens in their life, that they should be treated with just as much respect.. As we treat them with respect. I don't believe it's fair I get threathen with suspension but yet assistant managers and employees can fight each other and nothing is done to them. Poor managmanet!

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10:16 am EDT

Dunkin' Donuts discrimination of employee

I been at Dublin donuts for almost a year I started in September the manager and assistant manager who is there now is not the who hired me.I was hired by another manager that is no longer their.on 03/12/2016. I was threatened and harassed by the assistant manager. I get off at twelve that day the manager all ready talk about laber being high. I'm the last old person thats done seen to manager gobone manager come and go and theyvalso was discriminating against me I was the only male at that time.the manager who is there now hired new people and gave them more hours and took my hours down.they act like kid I'm 41 years old I have no time for games I come and do mybjob and go.the assistant manager Dave threantend my job and harassed me bout I'm sorry he can find some body on the street better than me he used his authority against me.he told I was insubordination for not making sandwiches before he said WHT he said and the next time he not gone say nothing I'm fired I told how how am I insubordination when I'm back here peeping before I leave. There's 6 people on the floor and Dave the one who threatened my job the assistant manger him and the manager were in the loby or outside smoking a ciggeret or WHT I don't no she even came back and ask I'm not making sandwiches any more after the fact she knew I was peeping.they drop my hours down to twelve this week. I have two kids.trying to be able to go to cort to see my kids I can't I was making round 260 or less now my check be 150 or less while evey one else check be 230 or better. I'm bout to be put out cause my check don't cover me to live and feed my self.PLEASE HELP.OH DAVE ALSO SAID I DONT NO HOW TO TO DO THE JOB I SAID WELL IF I DONT IN THAT CASE WHY DO YALL PUT ME ON NIGHT SHIFT WEREVI HAVE TO RUN THE CASH REGESTER AND THE COFFE AND DRANKS AND MAKE SANDWICHES AND PULL MUFFINNS BEAGALS AND DO TRUCK EVERY MONDAY. I SAID I I NO YALL TYRING TO FIRE ME HEXSAID THATS WHTVUVWANT I CAN DO IT NOW HE SAID I SUPPOST TO BEEN GONE.I ROLD HIM YOU CANT FIRE ME FOR DOING MY JOB AND SPEAKING MY MIND IM OLDER THAN EVERYONE IN THAT STORE.

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Dunkin' Donuts Customer Reviews Overview

Dunkin' Donuts is a popular coffee and baked goods chain that has been serving customers for over 70 years. The company has received numerous positive reviews from customers who appreciate the quality of their products and the convenience of their locations.

One of the most commonly praised aspects of Dunkin' Donuts is their coffee. Customers rave about the rich, smooth flavor of their coffee, which is made from high-quality beans and brewed fresh throughout the day. Many reviewers also appreciate the variety of flavors and customization options available, allowing them to tailor their coffee to their specific tastes.

In addition to coffee, Dunkin' Donuts is known for their delicious baked goods. Customers love their donuts, muffins, and bagels, which are made fresh daily and come in a variety of flavors. Many reviewers also appreciate the convenience of being able to grab a quick breakfast or snack on the go.

Another positive aspect of Dunkin' Donuts is their customer service. Many reviewers note that the staff is friendly and helpful, and that they go out of their way to ensure that customers have a positive experience. Additionally, the company has a mobile app that allows customers to order and pay for their food and drinks ahead of time, making the process even more convenient.

Overall, Dunkin' Donuts has received overwhelmingly positive reviews from customers who appreciate the quality of their products, the convenience of their locations, and the helpfulness of their staff. Whether you're looking for a quick breakfast on the go or a delicious cup of coffee, Dunkin' Donuts is a great choice.

Dunkin' Donuts In-depth Review

Overall Rating: 4.5/5

Website Design and Navigation: The Dunkin' Donuts website is well-designed and easy to navigate. The layout is clean and organized, making it simple to find the information you need. The menu is prominently displayed, and there are helpful filters to narrow down your choices. The site also includes useful features like a store locator and nutritional information.

Menu Variety and Quality: Dunkin' Donuts offers a wide variety of menu options, from their famous donuts to breakfast sandwiches, coffee, and more. The quality of the food is consistently good, with fresh ingredients and delicious flavors. They also regularly introduce new limited-time offerings to keep things interesting.

Pricing and Value for Money: The prices at Dunkin' Donuts are reasonable and offer good value for money. The menu items are priced competitively, and there are often special deals and promotions available. The portion sizes are generous, ensuring you get your money's worth.

Customer Service: The customer service at Dunkin' Donuts is excellent. The staff is friendly, attentive, and knowledgeable about the menu. They are always willing to help and provide a positive experience for customers. Any issues or concerns are promptly addressed and resolved.

Online Ordering Experience: Ordering online from Dunkin' Donuts is a breeze. The website and mobile app offer a seamless ordering process, allowing you to customize your order and choose your pickup or delivery options. The interface is user-friendly, and the ordering system is efficient and reliable.

Delivery and Pickup Options: Dunkin' Donuts provides convenient delivery and pickup options. They partner with popular delivery services, making it easy to get your favorite treats delivered right to your doorstep. The pickup process is also efficient, with designated areas for quick and easy pickup.

Cleanliness and Hygiene: Dunkin' Donuts maintains a high standard of cleanliness and hygiene. The stores are always clean and well-maintained, with regular cleaning and sanitization practices in place. The food preparation areas are kept tidy, and the staff follows proper hygiene protocols.

Ambiance and Atmosphere: Dunkin' Donuts has a warm and inviting ambiance. The stores are designed with comfortable seating areas and a cozy atmosphere. Whether you're grabbing a quick bite or staying for a while, the ambiance creates a pleasant environment to enjoy your food and drinks.

Accessibility and Location: Dunkin' Donuts has a wide presence, with numerous locations that are easily accessible. They are conveniently located in various neighborhoods, making it convenient to satisfy your cravings wherever you are. The stores are also wheelchair accessible, ensuring inclusivity for all customers.

Loyalty Program and Rewards: Dunkin' Donuts offers a fantastic loyalty program and rewards system. By signing up for their DD Perks program, you can earn points on every purchase and redeem them for free drinks and food. They also provide exclusive offers and promotions to loyal customers.

Special Offers and Promotions: Dunkin' Donuts frequently runs special offers and promotions, giving customers the opportunity to save money and try new menu items. They offer limited-time deals, seasonal promotions, and discounts for certain products. These promotions add value to the overall experience.

Social Responsibility and Sustainability: Dunkin' Donuts demonstrates social responsibility and sustainability efforts. They source their coffee beans from sustainable farms and work towards reducing their environmental impact. They also actively participate in community initiatives and support various charitable organizations.

Mobile App Functionality: The Dunkin' Donuts mobile app is user-friendly and packed with useful features. It allows you to order ahead, customize your order, and pay seamlessly. The app also provides access to exclusive deals, rewards, and the latest menu updates. It is a convenient tool for Dunkin' Donuts enthusiasts.

Community Engagement: Dunkin' Donuts actively engages with the community through various initiatives. They sponsor local events, support schools and organizations, and participate in charitable activities. They strive to be a positive force in the communities they serve.

Dietary Options and Allergen Information: Dunkin' Donuts offers a range of dietary options and provides allergen information for their menu items. They have options for those with dietary restrictions or preferences, including gluten-free and vegan choices. The allergen information is easily accessible, ensuring customers can make informed decisions.

Speed of Service: Dunkin' Donuts is known for its fast and efficient service. The staff works diligently to ensure quick order fulfillment, whether you're dining in, using the drive-thru, or ordering online. The speed of service is consistently impressive, allowing you to get your food and drinks without unnecessary delays.

Staff Friendliness and Knowledge: The staff at Dunkin' Donuts is friendly, welcoming, and knowledgeable about the menu. They greet customers with a smile and are always ready to assist with any questions or recommendations. Their expertise and professionalism contribute to a positive overall experience.

Consistency of Experience: Dunkin' Donuts maintains a high level of consistency in their experience across different locations. The quality of the food, service, and overall atmosphere remains consistent, ensuring that customers know what to expect regardless of the store they visit.

Overall Recommendation: Dunkin' Donuts is a highly recommended choice for donut lovers and coffee enthusiasts. With a wide variety of menu options, excellent customer service, and a commitment to quality and sustainability, Dunkin' Donuts provides a consistently enjoyable experience. Whether you're looking for a quick breakfast or a sweet treat, Dunkin' Donuts delivers on taste, value, and convenience.

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Contact Dunkin' Donuts customer service

Phone numbers

+1 (800) 447-0013 +1 (800) 859-5339 More phone numbers

Website

www.dunkindonuts.com

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