Dunkin' Donuts
reviews and complaints

I went to the Dunkin Donuts on Cedar Street in Pawtucket, RI this morning at 10:20 a.m. While going through the drive through, I noticed that the trash near the take out window was overflowing with trash and blowing all over the place because it was windy. I ordered a large iced coconut with cream and one Splenda and a plain bagel with cream cheese. There was absolutely no coconut in it and my bagel was stone cold and had about a half a teaspoon of bagel on it.

I would like a refund or at least a credit. I will not go to that location again. But, I will continue to go to the one on Sockanosset Cross Road in Cranston, RI. They are always on top of their game.

I've had two issues with an assistant manager named Sarah at 807 Ashley Blvd New Bedford ma. She humiliated me in front of customers and my co workers by belittling me and insulting me. She writ me up for something another coworker forgot to do and told me it was my fault it wasn't done & handed it to me and yelled at me in front of all coworkers as I was coming in for a shift. Would not let me voice my opinion and when I said I am not signing the write up paper she told me to leave and go home or she was calling the cops. I did not event get a chance to give my side before she threatened and insulted me. The week before she insulted me and my family because I was questioning the schedule and told me "it's not my fault you cant feed your son". She's very rude and demanding before an employee can even click in and take off their coats. She is also pregnant and brings her hormones to work and takes it out on her coworkers. She does not deserve to be a manager and acts like a complete psychopath. Belittling employees and insulting them is her specialty. I truely believe she doesn't not have the right to treat people this way or keep her job.

Easily the worst customer experience ever experienced. I went into a Dunkin Donuts franchise on Saturday morning (38A Mill Road, Eastchester, NY 10709) and slipped upon entering the store due to a wet floor. We have had some inclement weather in the North East over the last few weeks so the floor had water and slush on. Instead of offering assistance or at least apologizing the manager/owner comes over and says "you should get some better shoes." It was disgraceful and an utter disregard for the safety and satisfaction of the customer. Upon exiting, I proceeded to slip again as there was no other means of egress and the owner/manager continued to mock and make jest of the situation. This franchisee should be [censor] down. It is a stain on the Dunkin Donuts brand and a disgrace to customer satisfaction. It is a massive liability waiting to happen and I can only hope Dunkin contacts this owner and takes the necessary actions.

It would be nice if the employees of the dunkin in the griswold valero gas station would get their heads out of their [censor] and stop worrying about talking about personal lives with customers 5 minutes after they already served them while leaving the next customer aka "me" waiting in line to order... I watched a man in front of me and order a large hot coffee and the order came up to 1.90.. I thought to myself wow the price went down as I believe her name was dedra made the coffee she chit chatted with the man and handed him his coffee and then stood there talking to him I said excuse me politely as I was in a rush and she raised her arm and put her pointer finger up as if she was politely trying to say hold the [censor] on i'm talking... That really upset me as I am a business owner and was now running into the brink of being late for work all because ms. Chatty pants couldn't wait to text them later.. Now there is 4 other people behind me. All I wanted was a large hot coffee and when my time came to pay I was charged 2.71... This is not ok as this and I personally know hurts business, it hurts cost and is taking money out of the employers pocket... I have been back since but I wont be back after witnessing the [censored] fest between the same dunkin star employee and the other little boy with the lips on her neck... Real classy you have lost my business there unless im desperate for coffee and a [censor] show!

Good Morning,

As a frequent DD buyer, I am a little disappointed in the service. The staff is super friendly and very nice, but it takes WAY too long. There were 4 people in front of me this morning and it took me 35 minutes to get my 1 coffee. By no means has the Starbucks next door made me wait that long and it does change whether or not I will be going back to this location. I enjoy the product, but 1 person taking orders for those inside during a morning rush is not okay. The line by the time I left was almost out the door and still only 1 person taking orders and making the coffees.

Again, the staff is very nice and friendly- but the process takes forever and there is just not enough help.

19880 NW 27th Ave, Miami Gardens, FL 33056

I frequently purchase coffee at Dunkin Donuts, Brown's Hill, Pittsburgh, Pa. I always go to the drive thru window. On one occasion the call box was never answered. This was at around 9:45 p.M. There were cars behind me. I left and went to work and returned to Dunkin Donuts to make sure the worker was ok. I again went to the drive thru and the worker responded but sounded like he just woke up. I have gone on 2 other occasions and was told no bagels or muffins by this same employee. I called to complain and asked for the manager and the name of the manager. Surprise it was the manager that was conducting himself in this manner. Lazy and sleeping on the job. I now go to a Shop N Go up the road.

Went through the drive thru of dunkin donuts on 139 McBride Ave #147 Paterson NJ 07501 at about 11pm. I placed my order and when I got to the window I told the girl I wanted to reload my card with a $20 bill. My order was $15.33. The girl tried to load the card but instaed of loading the card with the $20 she added it to my total making it $35.33. The money was never loaded to my card. She didnt know how to fix tbe error and pthen face-timed the manager who was home sleeping who told me to refresh the app, as we did at least 5 times. Then via face-time she told me I had to pay an additional $15.33 so the money can load to my card. Which I didnt have. Then after 20 mins I said just take your food and drinks back and please return my $20 she refused, even after me showing both the worker and manager that my DD account still showed zero balance. The manager continued to refuse to return my money now after almost half an hour arguing the manager still refused to issue the money back even after I gave back all the food and drinks. I had to get very aggressive before the girl working finally gave me the money dispite the manager of the store still refusing to return the money. It was horrible because we had our children in the car and the back up it caused in the drive thru. 3 cars even left the line because of the incopetence and horrible customer service provided by the Store manager.

Hello, I work at 2 Dunkin Donuts in Keene, NH (not at the same time, one then the other) and there is all sorts of wrong going on within them both which are both (along with another 2 or 3) owned by the same franchisee. Inventory is never kept up, even when the full orders are placed, behind the counters unless I am there get absolutely filthy and unsanitary, most certainly not "B rating" for the health board, the managers and assistant managers along with some of the employees that have worked there for years tell other employees to do things that are strictly against code, there is a lot of personal harassment and digging in purses, stalking, getting loud and yelling at coworkers in front of other employees. I worked at at mall Burger King years ago, with all the oil and more disgusting/dangerous crap around and it was still a safer, cleaner and more comfortable environment. I have warned the other employees of my PTSD and claustrophobia yet still my [censor] has been grabbed multiple times, I still get cornered and yelled at by another couple employees one at one and the other at the other. Pretty sure the two are related and one of the is sleeping with/related to the franchise owner or family member of. Also fairly certain some of the customers have noticed the treatments as well for they've tried to console me and/or basically tell me to disregard what said employee was telling me. There are many equipment pieces broken or barely working. Not all fault is on the manager staff/co workers but a lot is on select individuals.

Today 12-18-2017, my wife went into DD in Hooksett NH to buy gift cards. Here is my wife's summary " Apparently she got pissed off when I asked her which card was which as she slammed them towards me. They were worth different values. Get a grip woman!" I called corporate talked with TIFFANY who said well we have a process. I asked if the call was being recorded, she said yes, then I said I am going to social media so F YOU!

On friday evening about 10min to 8pm I walked into a local dunkin donuts which is located in a large gas station within the convenience store that I visit quite frequently while working. I specifically asked the cashier for a small black coffee with no cream or sugar just carmel cream! While the cashier prepare my order I walked over to the other side of the store (5 feet away) to pay for some other items. When she yelled "your order is ready" I ask again no cream right and she said no cream! I check my coffee and it looks like dairy was added but the cashier reassures me that it's the carmel syrup and it doesn't contain any dairy! Well 2 sips and less than an hour later i'm sitting in concentra urget care getting an epipen shot because dairy was in it! Talk about pissed! So I call dd and speak with the young lady who served me because no supervisors or managers are one site ;she wants to argue with me that no dairy was added to my drink but when I tell her after speaking to the nurses, calling another dunkin donuts and looking online the carmel syrup she put in my coffee does contain dairy! And she says oh well I can make you a new one just come back.. Are you freakin serious! I told the lady she never gave me my receipt, can she put her name on it and inform the next crew of the issue what happen so I can be refunded my $1.81 and I was putting in a complaint with the corporate office. Needless to say she didn't do either and I was totally treated like [censor] by the next crew so much so that other customers were going back and forth with one guy in particular (Cashier) and one customer even gave me his receive so that I can get the cashier's name off of it! And never receive by refunded (Mind you I still had the coffee I took a couple of sips from) and the cashier tells me to take the coffee back and come back monday! I left the coffee there and took the information given on the receipt and left with watering eyes talk about a f'd up night all over a small coffee that I was not trying to make an big issue over I just wanted the cashier to be talk to that served me my drink and my refund. Now I have to go to my bank get a printout of the purchase, go back to the dr. Office for printout amongst other things. Never will I ever step foot in another dunkin donuts again!

On 12/05/2017 I witnessed the manager having an altercation with her employee on the floor. The employee tried to walk away, but the manager was antaganising her, by telling her that she doesn't care about her. The employee was getting upset and started crying and she didn't stop. That's very unprofessional and distrubing that people are treated like this in the work place. I come up here all the time and this employee is always nice with a smile. The manager really needs to be sat down and talked too.

The restrurant location is: 6353 Som Center Rd., Solon, Oh 44139

How can you Fire one of the best employees that you have had at DD ON NEW HOPE IN GASTONIA, NC. HER NAME IS HEATHER GREEN. She was the most courtious employee you had over there. She always smiled and and had a great disposition. Most of the girls you got working their have a horrible attitude. You even have one that was fighting in your parking lot one morning. How idiotic can you people be. She is still working there. Is it because Heather is white and most of the other girls are black. There are racial attitudes on both sides.

I decided to go to another Dunkin on the way to work and the service that was given to me was disrespectful and embarrassing. I always order my wakeup wrap with cream cheese at my normal Dunkin and today the lady at the window gave me a hard time and made me feel like a clown for ordering it. She had the whole staff laugh at me as well. I was humiliate, becauss I wanted cream cheese on my wakeup up wrap. She almost didn't even sell it to me, complaining it was going to "melt" well quit frankly I like it melted. She painted me like a cool and because of that I don't feel comfortable going back to Dunkin donuts I am EXTREMELY upset about this.

I have a Dunkin' donuts card and it is resisted and i am getting charged a different price every day there is a sign saying 149 for a large coffee Tuesday and wed they charge me reg price weekend is different every time a new person is at the window i get charged for the coffee regular price is it a large for 149 with your card or is it not ?and also i get 2 bagels every Saturday and i ask to be toasted and cream cheese never is it right so i talked to the lady and she said she would take care of it but she never has it is still happening i go 7 days a week most times 2 times a day can you help me please Thank You

My complaint is that I work nights and I like to enjoy a coffee coolatta from Dunkin Donuts late at night. I am in Jacksonville, FL. We have two stores that are open 24 hours near my office. The first store is at 3270 Emerson St. Jacksonville, FL 32207. The second is at 741 Cassat Ave., Jacksonville, FL 32205. The problem that I have is that both store's late night employees say that the Coffee Coolatta is not available late night. It is only available during the daytime. I would like to know why this is? I did have one employee at the Emerson store tell me that he did not know how to make it on one visit at 2 am. If he is the only person working the night shift, shouldn't he know how to make the items that are listed on the menu? I have been a long time customer of Dunkin Donuts, but if this keeps happening I will be a new customer of Krispy Kreme Donuts.

I am a very frequent customer of dunkin donuts and usually go to the one in bruckner plaza in the bronx new york. However, whenever im running late for work i stop at the dunkin donuts on white plains road and nereid avenue. Working with elementary school aged children, you can imagine how important a cup of coffee first thing in the morning is. However, this dunkin donuts does not seem to agree. Ive ordered from here many times over the past 2 years and try with all my might to not bother and wait til im back home to go to the usual DD. Every time i order on the go i get an iced hazelnut latte and mark off ALMOND MILK on my order. And everytime i am given a cup of milk with a splash of coffee. I always ask and im always told "yeah yeah. Its right" and i get walked away from. The staff have horrible customer service and always seem as if they could care less. I am extremely lactose intolerant which is why I specifically drink almond milk. So here i am 3 sips in and throwing away my coffee AGAIN. im extremely disappointed and would like to know if there is some way to get my money back. Please let me know if i would be able to be reimbursed.

My wife went to a Dunkin' Donuts which is located 2519 Queens Plaza North, Queens, NY the manager told her to join next day they need employee. My wife bought t-shirt and shoes and started training. After 3 consecutive days training the manager told her that there former employee has returned and they don't need anymore employee. The manager refused to pay for those 24 hours plus transportation cost. She just simply told that training is free and she has right to do free training.
Please explain me the matter, as I know there are no free training in NYC, if she give the job then I would expect free.

The shift manager is very rude. Her name is Sandra antwan. She was on her phone while taking my order. She walked with my debit card and the machine was right there, I fear she might have to pic of my card. The store is always dirty. I got served a bagel with hair in it, coffee was cold. Napkins all over the floor. This place was very unsanitary.. I am a loyal customer and I do not appreciate the poor service..

The employees at the dunkin donuts from their store at 3280 davie blvd in fort lauderdale 33312 on davie boulevard are all treating me bad. They've picked fights with me and my husband, refused refunds, forced to give me coffee that I didn't want, exchanged a sandwich and made me feel bad about it, had made me come into the store a number of times for missing straws and sugar missing in the coffee i've ordered, they've given me white milk with little coffee when I asked for decaf playing mind games, and they've done all of this to try to avoid me to return to this store. The short, black old lady manager with the hair weave, and jasmine and gloria whom all work at this store all have very bad attitudes. Jasmine even told my husband that he has a bad attitude, and she tried to start a drama altercation with me by questioning an employee as to why the employee was changing my coffee, by bluntly stating that she was, "giving away free coffee". Then, with her problematic attitude, jasmine whispered like a middle school aged girl asking her, "what did she say", referring to me. The manager even got loud and ferocious like a wild chimpanzee using her bad attitude towards me, telling me she didn't want to change my coffee or give me a refund for the nasty second cup which actually tasted like toilet water that she made for me. She disregards that she forced me to come into the store a second time for a new cup of coffee, then the third time for a refund. Gloria who works at this store even played mind games with me by telling me that they're giving me white coffee whenever I ask for decaf, because "they don't use alot of beans for decaf", and that other stores that make it brown are simply lying to me about making it decaf because they are actually putting espresso in it. I will be reporting this store to bbb and I will give them plenty of bad reviews. I hate all of the employees at this store, because of their nasty attitudes, and because when I was going overthere, gloria stated that the employees were saying, "uh - oh, there goes that lady". So the employees at this specific store on davie blvd refer to me as, "that lady". They're a bunch of disrespectful [censor] that don't want to do their jobs and prefer to mistreat customers. What makes me even more mad about this poor customer service is that they know that I live very close to this store, and they still make my life harder, insisting that I go to a different dunkin donuts from now on. Gloria even thinks that I dont even like the coffee from dunkin, trying to sound good making this statement infront of my husband, to make him think that I am the problem here and not them. Like I said before, they like to play mind games.

tran seq no: 1599341
eat in order 341 on 10/25/2017
Hello, l Went in the Dunkin Donuts on Washington St Hartford CT and ordered a large iced coffee and I had my Dunkin perks that stated any size iced coffee is 1.99and I was charged full price and he was so rude and would not correct the amount off the register and told me oh well, your app doesn't work on our register as if my barcode is different than anyone else. They were so rude and over charged me. I am complaining this time, as this has happened several times where the perks offers don't ring up the promo price, but this time he was so rude. I have the receipt as I saved it so when I get home I can send you the info if needed. This is one of the worst Dunkin Donuts I've ever been to and I go every day to get an Iced coffee and this one has burned bagels, if I ask what's in a certain donut like a managers special, they say they don't know. They don't even try and ask another coworker to see what's In the donut. They are not friendly, the girls hair is everywhere, no hair nets, just long hair on all the girls, no-one washed their hands once while I was there. The bathroom is gross like its never cleaned. Please let me know what we can do to fix these issues and what can I do about my app not working for the promo perks as they always make me pay full price and they see the perks offers on my phone and just say oh well, u have to pay what the register says and there was no manager to talk to. I'm very upset as there is always an issue, and I get an attitude but I am professional and not rude to them. I just ask them to fix the amount to ring up as the special that is advertised. I've been in the food industry and the special price is always supposed to be honored.
please get back to me and let me know how we can rectify the situation.

Thank you, .

Susan Parreira