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Duke Energy residential electric service in Statesville, North Carolina. We were enrolled in Duke Energy's Annual Flex billing program and were paying approximately $70 per month. After we moved and closed the account, Duke Energy issued a final balance of approximately $700.
We disputed the final balance and requested documentation from Duke Energy showing how the approximately $700 amount was calculated, including the Annual Flex reconciliation, actual energy charges, payments made, credits, adjustments, and any remaining balance. We did not receive the documentation we requested.
The disputed balance was subsequently sent to collections and is now being pursued by Penn Credit Corporation.
The service involved is Duke Energy residential electric service, specifically the Annual Flex billing program, final account reconciliation, disputed final billing, and subsequent collection activity.
Claimed loss: $700
Desired outcome: Provide a complete accounting of the disputed $700 balance. If Duke cannot substantiate it, remove the balance, recall it from Penn Credit, correct any related credit reporting, and stop all collection contacts regarding this disputed debt.
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