The complaint has been investigated and
resolved to the customer's satisfactionResolved Progress Energy — additional deposits
resolved to the customer's satisfaction
My husband and I have been customers with Progress Energy since March 2009. We paid a $380 deposit to have electricity in our name at the home we're renting. We moved here from another state and therefore their reason for charging this deposit fee. We paid our bills each month on time via their website. In August, we both we're let go from the company we moved here to work for. We got behind on our bills (of course) and set up a payment arrangement with Progress Energy. The bill was for $475.00. The payment arrangement was to pay $275.00 on Monday and then on Thursday of that week, we would pay the remainder. The $275.00 was paid as promised on that Monday. On WEDNESDAY, I was sitting at home and the electricity went off. I waiting for several minutes to see if it were a power surge and nothing happened. I called Progress Energy and picked the "report power outage" option. Once connected to a live agent, I was informed that I was disconnected for not paying my bill. I informed this person that payment arrangements were made and that the first payment of $275.00 was paid on Monday. He did see the payment of $275.00, but saw no payment arrangements. He did see where I had spoken with someone, but no notes. I asked to speak with a supervisor who was extremely rude and told me that this wouldn't have happened if I had paid my bills on time. She suggested I go an pawn something to get my electricity turned back on. That is exactly what we had to do. We had to pawn our T.V. set to come up with the other $200.00. To add insult to injury - - - we received a letter from Progress Energy yesterday stating that since we didn't pay our bills in a timely fashion, they are charging us another $105.00 DEPOSIT!!! Can someone please explain to me how this company is able to practice business like this? It's the MAFIA!!!