Complaints & Reviews

Dubai Firstcredit card

I have paid my credit card balance in full and completed the payment before the due date. and i was in peaceful mind then suddenly i got a statemnt showing 366.00 AED to be paid immediately and it mentioned as late payment charges (What the Hell)
Can anyone from the Bank official can help me to get rid of this issue and i will never again use this Card.
Thanks
I can provide the informations after contacted by a bank personnel.

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    Dubai Firstclearance letter

    I have cancelled my credit card 10 days back and the balance on teh card was paid through Arab bank and enclosed with the check there was a guarantee letter from Arab bank valid for 45 days, accordingly I do understand that i have to wait 35 days for clearnace letter however and since there is a guarantee letter from my bank why it should take as long.

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      Dubai Firstvery poor service

      I approached your agent ms. Binesh-[protected] asking for card transfer on 18/7/18. My requirement was I need before 27/7/17 as I am travelling to india. She said ok. Since then I have not received the cheque for the transfer. Evrrytime she gives cock and bull story. I asked help me with your superior number she said she will arrange a call back. This isshamful on your path emplying a person who gives false promise on behalf of bank and spoiling the image of bank.

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        Dubai Firstcredit card

        Dear Sir,

        Dubai First charged unnecessary charges of AED 250 and forcefully recovered from me. I raised my compaint as on 25th june and today is 24th july. In between i called atleast 20 times to them but there is no resolution and every time they are telling it will take two more days. I am completely frustrated with them. Looking for resolution. My number is [protected]. Please call me

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          Dubai First — complaint regarding extra and untold charges are applied on credit card services.

          Hi My card no. Is [protected] actually i cleared my full amount before coming to india . i applied...

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          Dubai Firstcustomer service!!!

          12th july, 2017:

          This is the worst banking finance ever!! Beware of their hidden charges and worst customer service!! All their customer service agents are rude!!! Definitely bad experience!! Do not get from this bank finance I swear you'll regret it.

          Customer service is most important, first thing you have to make your customers happy and satisfied and then they'll trust you afterwards. Then after that they will have good ewxperiemce and will definitely recomment and expand your popularity and good service to other people. If you are the merchant you have to make sure you'll provide all the details correctly and efficiently to your customers.

          None of these fit to this company! Worst experience banking with them ever!!! So beware. It's up to you. If you really need and want to give it a try, we'll see what you can get after. Sorry to say this but really the worst of the worst definitely I will not recommend.

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            I have a really bad experience with this Dubai First. This is an issue of cancellation request of the Dubai First credit card. I don’t get the idea why they can’t cancel a single credit card and why do they need me to chase them for this request for 3 years!
            Every time I will call them for cancellation, they keep on informing to wait 6 months for them to cancel this card, for in fact I haven’t activated this card and I have paid an annual fee which is unfair. I even went to their office to sign the cancellation form and subsequently their agent called me that I am not yet allowed to cancel the card. This coming July 2017 is the renewal of my credit card annual fee, should I pay them again? even though I haven’t activated the card and used their poor costumer service. This delaying tactics is so desperate and their inexplicably bureaucracy is so horrible.

            I am really hoping that you will help me to conclude this issue.

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              Dubai Firstpoor service

              Requested to remove credit shield. April 28, they didnt remove it, logged a complaint May 6 No: 115934, they didnt remove it, i was charged 200+ dirhams, they only removed it on the 18th. Now i call and everybody is giving the run around, i logged another complaint 121412, the insurance team called me they said contact the customer care of dubai first because its their problem, and closed the case! Unbelievable! Now i logged another conplaint 122208. And the collections team is emailing me to pay because i didnt pay the remaining 111 on my current bill because im waiting for the refund. This is he worst CREDIT CARD with the worst CUSTOMER service in the UAE.

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                Dubai First — sales and card cancellation staff

                Dear team, One of your sales person approached me and force me to apply cards by lying to me. Now I want to...

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                Hi, My name is syed haider ali bukhari my mobile number is [protected]. I had dubai first credit card...

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                Dubai Firstcredit card

                As i have some issue of payments from clients from last past 4 months i have borrow from my friends and my relative i have paid the amount some of minimum in the month of march and April one Ms.Hiba has advice me to go for a pre structure plan with the bank and clear all payrment in monthly so i also i have accented that after 15 of April one mr. Praveen Sharama he called me and told there is payment pending you have to clear the dues i told him the same what i have written from that day till today he is harnessing, and he told get 4500 dirham pay as down payment if i have so much amount i can pay to the bank I am not a criminal or offender due to some problem i am unable to pay the due give me some more time that i can pay with fix time from your department

                Now this person start to call from his personal number and changing the numbers torturing me like hell

                So i request you kindly advice on this

                so that i can do [pace full business

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                  Dubai First — application on hold

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