Complaints & Reviews

Dubai First — credit card loan

I took loan for a emergency case since my daughter was bite by a stray dog. My application was submitted last...

Dubai Firstcredit card

i was being sold dubai First moments credit card with promises of many lucrative free benefits. Few days ago when i called customer care to cancel my card because i am leaving UAE, they revealed that i need to pay certain amount because i used valet parking which was clearly communicated by sales guy (ravneet) that it has no pre-conditions. I used this free service in june while they updated this in july, 17 without giving any notice or intimation. After loosing hopes from customer service, i called the same sales guy and he again confirmed that there is no pre-condition and i should never be charged for it. I started followup with this sales guy (ravneet) eventually resulting that he is not even picking my calls now. Dubai First sales and all other teams seems like intentionally cheating people leaving customers like me extremely frustrated and unsatisfied. Dilemma is that they dont even care and just need money by hook or by crook

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    Dubai First — unethical behavior

    Ai faced an unfortunate even last year with my previous employer which left me jobless and still fighting it...

    Dubai

    Dubai First Bankcredit card

    I used My Dubai First Credit Card for gold purchase, i made this transaction after the conformation from their customer support that they can convert the billing amount to 0% EMI for 6 month.

    Now I request them to convert to 6 month EMI but they Refuse. they are saying "we ca't do this, it was our executive mistake. we penalize him. I planed my finance accordingly, but I get Fcuked up because of this Bank.

    I made this Transaction on 30th of oct. at 5:10 min. I make a call to Customer support [protected] and make transaction at 5.25 min.

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      Dubai First Bank — credit card charges

      I have credit cards from 5 other banks since last two year but did not face any issue for single dirham as I...

      Dubai

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      Dubai First — liability letter

      I requested for liability letter 1 month ago because I wanted to close my account with Dubai First and have...

      Dubai Firstcredit card

      I feel am cheated by dubai first credit card company. I had applied for a credit card and got one on time. However I have never been able to use it, despite calling customer support several times, it has not helped me use the card. However I am getting payment calls regularly from dubai first agents asking me to pay, to all of them I requested to activate card, tried explaining I have not been able to use the card. However no one helped. Then in feb 2016 I decided to send an email to dubai first and the mail was send as below:



      From: sent: sunday, february 28, 2016 1:46 pm
      To: dubai first
      Subject: re: dubai moments titanium card e-statement february 2016

      Hi team,

      I had escalated multiple times that I have not been able to use your card. Whenever I have tried using your card, it says card is not activated, I then contacted your customer service and they say its activated. I was pushed back and forth with no resolution. The only consistency I see with dubai first is your aggressive calling to pay for the card. This is pathetic customer service, first of they call for money, I tell them my issue and they say I will get back to you but they never. What kind of a service is this. Why should I pay for a card that you all have not allowed me to use neither provided a service. This is pathetic. If someone is reading this, solve this and take back your card. I don’t need your card

      Regards



      Now after 3 months, an agent is calling and pestering me to pay, looks like they don't know what you mean by service and they say

      1) pay money and use card

      2) or pay money and cancel card

      I requested them to send me an email with the above suggestions but they don't want to send me any mail with those details. I reminded them that they are charging me yearly fee for a service that has not been delivered despite ultiple request. This does not look like customer service but aa fraud service.

      If they give 1 card each to 1000 users, don't let them use it, wait for a year and force them to pay 400 aed for a service not delivered, there itself they are making a revenue of 400000 aed for no service offered. This is atrocious day light robbery.

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        Dubai First — unauthorized credit card charges... disgusting people disgusting bank

        It seems I am not alone and the list is increasing with every passing day of people who are suffering because...

        Dubai

        Dubai First — harassment

        I have traveled for a month on business and missed the deadline on my monthly payment, I have been called 15...

        Dubai

        Dubai Firstunauthorized credit card charges

        Injustice unethical credit card charges
        Complaint rating: 100 % with 1 votes
        Contact information:
        [protected] po box-2630, janata bank ltd, abu dhabi br, uae
        Abu dhabi, united arab emirates
        Dubai moments card—516100xxxx4003, issue date 11/2014, md abdul malek, po box-2630, abu dhabi,. I did not use and even not activate the card but suddenly on 11.01.2016 I got a mobile msg pay minimum 100 without any previous information. Issuing time your marketing executive who made issue the card here confirmed us its life time free card. Now its very injustice, disturbing and mental harassment for me. This is not accord to central bank service charges rules. So you are cordially requested to cancel the credit card and release me.

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          • Dr
            Dr. Bhavna Apr 23, 2016
            This comment was posted by
            a verified customer
            Verified customer

            I am facing the same issue. ..the government must take action

            1 Votes

          Dubai Firstinjustice unethical credit card charges

          Dubai moments card — [protected], issue date 11/2014, md abdul malek, po box-2630, abu dhabi,. I did not use and even not activate the card but suddenly on 11.01.2016 I got a mobile msg pay minimum 100 without any previous information. Issuing time your marketing executive who made issue the card here confirmed us its life time free card. Now its very injustice, disturbing and mental harassment for me. This is not accord to central bank service charges rules. So you are cordially requested to cancel the credit card and release me.

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            • Ji
              jithin abraham May 31, 2016
              This comment was posted by
              a verified customer
              Verified customer

              I feel am cheated by Dubai First Credit Card Company. I had applied for a credit card and got one on time. However I have never been able to use it, despite calling customer support several times, it has not helped me use the card. however I am getting payment calls regularly from Dubai First agents asking me to pay, to all of them I requested to activate card, tried explaining I have not been able to use the card. however no one helped. Then in Feb 2016 I decided to Send an email to Dubai First and the mail was send as below:

              -------------------------------------
              From:
              Sent: Sunday, February 28, 2016 1:46 PM
              To: Dubai First
              Subject: RE: Dubai Moments Titanium Card E-Statement February 2016

              HI Team,

              I had escalated multiple times that I have not been able to use your card. Whenever I have tried using your card, it says card is not activated, I then contacted your customer service and they say its activated. I was pushed back and forth with no resolution. The only consistency I see with Dubai first is your aggressive calling to pay for the card. This is pathetic customer service, first of they call for money, I tell them my issue and they say I will get back to you but they never. What kind of a service is this. Why should I pay for a card that you all have not allowed me to use neither provided a service. This is pathetic. If someone is reading this, solve this and take back your card. I don’t need your card
              Regards

              -------------------------------------------------------


              Now after 3 months, an Agent is calling and pestering me to pay, Looks like they don't know what you mean by service and they say

              1) Pay money and use card

              2) or pay money and cancel card


              I requested them to send me an email with the above suggestions but they don't want to send me any mail with those details. I reminded them that they are charging me yearly fee for a service that has not been delivered despite ultiple request. This does not look like Customer service but aa fraud service.


              If they give 1 card each to 1000 users, don't let them use it, wait for a year and force them to pay 400 aed for a service not delivered, there itself they are making a revenue of 400000 AED for no service offered. This is atrocious day light robbery.

              0 Votes
            • Ra
              Raghu Navalloor Apr 05, 2017
              This comment was posted by
              a verified customer
              Verified customer

              I should agree with the comment. I have a similar experience with Dubai First now. They sent me a credit card without me requesting and said the first year is free. I did not activate the card as I do not require that. Now they sent me a bill for AED 760 within the first 6 months saying that these are the applicable charges for the credit card. This is totally unethical practice.

              0 Votes

            Dubai First — service closure

            Hello team, I am a dubai first moments titanium master card holder Today I called the call center, I...

            Dubai FirstI opted out for credit card insurance - but I am being fraudulently charged for it repeatedly'

            I opted out for credit card insurance - but I am being fraudulently charged for it repeatedly’..

            I would like to raise my concerns regarding dubai first bank’s unfair practice of activating products without rightful authorization from its customers and repeatedly charging us for the same despite repeated requests for opting out of the service.
            I opened a credit card account with dubai first bank in december 2014 and placed my request to opt out of the credit shield and accident insurance services. I contacted the bank’s call center on 5th january 2015 to inquire about the bill details and placed my request to opt out of the credit shield and accident insurance services. In my january 2015 statement, the unauthorized insurance charges (Credit shield and accident insurance) were reversed to my account.

            In may 2015, following an offer by one of the bank’s representative, I opted for finance-on-phone offer for 6 months. However, to my shock, upon receipt of the succeeding statement dated 22/06/2015, I noticed that the credit shield and accident insurance fees were reflected again. I contacted the call centre and after numerous attempts through an endless loop of options on your automated routing systems, managed to speak to a representative.

            I was informed that these insurance charges were pre-enrolled on my account and this was part of the bank’s ‘vague’ terms and conditions. This is an unfair practice as it was not clearly mentioned on the application form and I was mislead by the executive who filled my applicable form that the service could be deactivated any time after it is billed to a customer. After I placed my request for cancellation of the service, I received a call from another representative who unsuccessfully spent about 20 minutes explaining me the ‘good and useful features’ of the credit shield and accident insurance. Unmoved by his explanations, I still opted out of the service and eventually I was told that the credit shield and accident insurance services would be deactivated on my card which also implied that since the services are refused, the charges for the same would also be reversed. Finally I paid the full amount due less the credit shied fee considering that the charges were forcefully billed to me and that the same would be reversed as I was not liable to pay for the services that I never opted and consented for.

            However, shockingly to my dismay, I was again billed the credit shield and accident insurance fees and additional finance charges of aed 27.85 in the july statement as penalty for not paying for the credit shield and accident insurance fees the previous month.

            I again contacted the call centre and again after numerous attempts, managed to speak to a representative named mr shanky. To my dismay and shock, the representative informed me that there was no request for the cancellation of the credit shield insurance reflected in the system. He informed that he could not cancel the insurance and also refused to reverse the charges since the charges, once billed, can’t be reversed even if they are wrongly charged to us. However he acknowledged that the same charges have been reversed in january 2015 statement. The representative informed me that a complaint has been recorded and a bank’s representative from insurance division shall contact me soon. On asking for the complaint request number, the representative informed me that the bank does not have a system to generate any complaint or request number. After waiting for a call from the bank, I again contacted the customer care and spoke to mr ajay in the night. The representative informed that the matter shall be dealt by the insurance division and he showed his inability to further help me on the matter. He also refused to lodge my grievance; and refused to divulge any bank ombudsman's contact details or any email id where in I could lodge a complaint with the bank.

            Finally, on 26th july 2015, I received a call from the quality division of the bank who repeated the same things as the customer care representatives. Seems all are trained to give the same responses to the customers. The qa representative, ms neeta, showed the bank's reluctance in reversing the credit shield fees even after the services have been cancelled. I feel so cheated... I am not asking to reverse any charges that I am bound to pay... I am just asking to reverse the charges for the services I refused to accept but the bank is forcing a customer by their forceful tactics and in the garb of their vague terms and conditions to pay the extra aed 287 for the credit shield services which are non-existent... I have never seen such draconian terms and conditions!

            Just because I am an expat and banks realize the vulnerability of foreign people like me that they resort to such tactics... It looks as if the banks are forcing you to pay for nothing.. Just seems like an extortion...

            Dubai first is expected to follow a certain code of conduct. Transparency and the need for customers to be informed in a clear way should be a priority. The bank must treat its customers fairly. In this situation, the bank failed to exercise these values and kept charging the wrong fee despite the reversal in the first statement itself. This amounts to unfair practices and cheating honest customers of their hard earned money.

            They enrolled and charged customers repeatedly for products without the consent even after the services have been deactivated!!!.

            They also keep charging the wrong amounts despite acknowledging the discontinued services.

            Their so-called terms and conditions are not at all customer friendly... And are termed in a way so as to favor the bank only. Their whole sole motive is to get the people's hard money even if it is by levying charges to the customers for those services which have been cancelled or deactivated or not opted for!!!

            I plead to gulf news’ team for helping me and resolving this matter with prime importance given to my case. Please!

            Please feel free to contact me should you need any further information / clarification

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              The complaint has been investigated and
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              This is to bring to your notice the malpractices happening at dubai firstthey took a deposit from me for aed 1 million with the maturity of a month. On requesting for a maturity on 14 nov 2011 for aed 300, 000 and 15 nov 2011 for aed 200, 000, they delayed the same for 2 days and 1 day respectively, without any penalties. The reason given verbally was that the authorised signatory is not present. Dubai first has lost my faith and dependency and I would never again believe them with my funds, as they delay and in turn charging penalties for withdrawal of the other deposits of aed half million. I request complaints board to bring it to the notice of the readers to not to fall prey to dubai first deposit schemes. Regardstarun

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                • Mi
                  Michelle24 Jan 07, 2013

                  They dont have consideration AT ALL. I'm begging them to deposit my cheque extended for 10 days after my due, as i need to send money back home for my brothers operation.
                  I told them that I'm willing to pay a charges, but still nothing and no consideration at all.

                  0 Votes

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