The complaint has been investigated and
resolved to the customer's satisfactionResolved Dubai First — harrasmment
resolved to the customer's satisfaction
I have a credit card with dubai first and am currently unemployed for the past 3 months.. I have however been making payments by borrowing funds from relatives and friends. I have no resources at the moment and am still hunting for work.
As a customer who is unemployed the bank should understand and explain to their collection department not to harass clients etc. As this is a 2 way proceess. Speaking to their agent ivy has caused me a lot of emotional trauma.
I request banks to meet up with clients and render a solution not threaten them. I understand that this is the bank policy etc but it helps to keep long term relations with clients.
I come from a sales and customerservice background and I am aware of this.