Dubai First Complaints & Reviews

Dubai First / fraudulent credit card & unethical and unprofessional retention executive

Jan 15, 2017

I am having issue cancelling my dubai first moments ‘free for life’ credit card which was issued to me by your cse mr. Aniket bendre. There is no outstanding on the card and I don’t want to continue this card further especially after the pathetic and unethical manner your cancellation...

Dubai First / service

Jan 02, 2017

I have been ignored for 2 weeks not by one or two people but by Suraj, Nirmala, Starline and Saher I have sent numerous emails and left many messages to all after I was promised by Nirmala that if I had any issues I could contact her but that was a lie. I have had the worst customer service...

Dubai First / fraud transaction on my card

Jan 01, 2017

Dear Sir This is to inform you that there was fraud transaction on my Dubai moments card *******6008 on 6/10/2016 for INR.23123/- at QR India Internet Book.Kindly cancel the transaction immediately.Please contact me at [email protected] urgently.Thanks.I have noticed this transaction when...

Dubai First / credit card loan

Dec 18, 2016

I took loan for a emergency case since my daughter was bite by a stray dog. My application was submitted last Nov.22. I got my card last Dec.10, i activate it and according to customer service after I activate it my money will be transfer to my account 2 to 3 days. On the 4th day I call...

Dubai First / credit card

Nov 28, 2016

i was being sold dubai First moments credit card with promises of many lucrative free benefits. Few days ago when i called customer care to cancel my card because i am leaving UAE, they revealed that i need to pay certain amount because i used valet parking which was clearly communicated...

Dubai First / unethical behavior

Nov 07, 2016

Ai faced an unfortunate even last year with my previous employer which left me jobless and still fighting it in court, meanwhile I have owed 110, 000 to dubai first but I had insurance on my loan however due to my court case with my previous employer the insurance couldn't pay until the...

Dubai First Bank / credit card

Nov 01, 2016

I used My Dubai First Credit Card for gold purchase, i made this transaction after the conformation from their customer support that they can convert the billing amount to 0% EMI for 6 month. Now I request them to convert to 6 month EMI but they Refuse. they are saying "we ca't do thi...

Dubai First Bank / credit card charges

Sep 30, 2016

I have credit cards from 5 other banks since last two year but did not face any issue for single dirham as I always pay on time and I have good payment record with credit check, but I just took the Dubai First Bank Credit card three months bank and faces a very bad experience. First month...

Dubai First / liability letter

Jun 01, 2016

I requested for liability letter 1 month ago because I wanted to close my account with Dubai First and have it payed by another bank. They told me it would take 14 working days, its quite long but i patiently waited. After 14 days I called but the agent told me It wasnt ready yet, so I...

Dubai First / credit card

May 31, 2016

I feel am cheated by dubai first credit card company. I had applied for a credit card and got one on time. However I have never been able to use it, despite calling customer support several times, it has not helped me use the card. However I am getting payment calls regularly from dubai...

Dubai First / unauthorized credit card charges... disgusting people disgusting bank

May 12, 2016

It seems I am not alone and the list is increasing with every passing day of people who are suffering because of dubai first unauthorized credit card charges. They behave like mafia, what ever you say they dont listen to you. My advice to every one dont believe dubai first, they are crooks

Dubai First / harassment

Feb 22, 2016

I have traveled for a month on business and missed the deadline on my monthly payment, I have been called 15 times a day plus messaging and emailing to my private email address as well as my business address, they have also called my company in Dubai and in Doha, when I received the first...

Dubai First / unauthorized credit card charges

Jan 23, 2016

Injustice unethical credit card charges Complaint rating: 100 % with 1 votes Contact information: 971506721271 po box-2630, janata bank ltd, abu dhabi br, uae Abu dhabi, united arab emirates Dubai moments card—516100xxxx4003, issue date 11/2014, md abdul malek, po box-2630, abu dhabi,. I...

Dubai First / injustice unethical credit card charges

Jan 20, 2016

Dubai moments card — 5161004081564003, issue date 11/2014, md abdul malek, po box-2630, abu dhabi,. I did not use and even not activate the card but suddenly on 11.01.2016 I got a mobile msg pay minimum 100 without any previous information. Issuing time your marketing executive who made issue...

Dubai First / service closure

Aug 03, 2015

Hello team, I am a dubai first moments titanium master card holder Today I called the call center, I requested to pay the full outstanding amount of the card and here is the surprise! She said that total outstanding balance is 34, 500 aed but I have to pay 11, 000 aed extra for the credit...

Dubai First / I opted out for credit card insurance - but I am being fraudulently charged for it repeatedly'

Jul 26, 2015

I opted out for credit card insurance - but I am being fraudulently charged for it repeatedly’.. I would like to raise my concerns regarding dubai first bank’s unfair practice of activating products without rightful authorization from its customers and repeatedly charging us for the same...

Dubai First / false charges on advance payment

Jan 18, 2014

This is in with reference to false payment charged on advance amount of AED 300 which due to technical faults of CDM machine was withdrawn, but I deposited the same amount instantly through the same CDM machine And according to terms and conditions of Dubai First bank, charges on the...

Dubai First / exploitation of money

Sep 10, 2013

Yesterday also I got call on above subject, and pushing me to accepts the thing which I was not supposed to… 1. I have concern why it was not told me there will be insurance charges credit shield, while dealing the lady told me there will not be any hidden charges. 2. I paid the initial...

Dubai First / term deposits

Nov 18, 2011

This is to bring to your notice the malpractices happening at dubai firstthey took a deposit from me for aed 1 million with the maturity of a month. On requesting for a maturity on 14 nov 2011 for aed 300, 000 and 15 nov 2011 for aed 200, 000, they delayed the same for 2 days and 1 day...

Dubai First / credit shield

May 03, 2011

Dubai First earn by misleading their clients. They won't tell you about the credit shield. You'll just know it when they charge you on your first billing. Then when you want to cancel your credit card they will charge you with 100 AED. When you make a request through their help...

Dubai First / harrasmment


I have a credit card with dubai first and am currently unemployed for the past 3 months.. I have however been making payments by borrowing funds from relatives and friends. I have no resources at the moment and am still hunting for work. As a customer who is unemployed the bank should...