The complaint has been investigated and
resolved to the customer's satisfactionResolved Dubai First — exploitation of money
resolved to the customer's satisfaction
Yesterday also I got call on above subject, and pushing me to accepts the thing which I was not supposed to…
1. I have concern why it was not told me there will be insurance charges credit shield, while dealing the lady told me there will not be any hidden charges.
2. I paid the initial credit shield charges and requested to cancel it
3. The next month I paid the extra 95 aed for the same matter but got call from dubai first lady that you need to pay additional charges of 110 aed then next month onwards there will not be any extra charges.
4. Even though I was on annual vacation, I transfer the funds to al rouzuki exchange as per the instructed by lady of df on 16th aug 2013, already send the bank statement to prove the same.
5. Your marketing people trapping me in saying this month also you have to pay late payment fee as we received the payment on 1st sept 13 against my payment on 16th aug 13. Pl check with al rouzuki exchange.
6. During my vacation of 40 days I used to get threatening sms for presenting the security cheque for only 110 aed balance, why?
7. Attitude of sales and marketing people are not good and always in position to threaten the customer, not bother what customer want to say, neither concern about maintaining the customer relationship. Please refer the conversation happened with your people in past.
8. I made mistake that I had taken bt from your bank, which was given me only trouble in last 2-3 months, poor customer relationship, not have any concerns towards customers, I can say worst banking people!!!
I was about to pay only 1789 aed as monthly emi, but due to greediness of dubai first, I landed in difficult situation and trap laid by them to exploit the money from me.
I paid the money 1789 aed every month timely, which I was supposed to do.
But forcefully you are giving me insurance, which I was instructed the lady at the first day I don’t want it, pl cancel it still enforced on me.
Please stop the threatening sms and calls to customers for your profit. This is totally unexpected from such a professional & reputed company.