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Verotel Merchant Services / VTSUP.com
Verotel Merchant Services / VTSUP.com Customer Service Phone, Email, Contacts

Verotel Merchant Services / VTSUP.com
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www.verotel.com
www.verotel.com

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3.1 115 Reviews

How responsive is Verotel Merchant Services / VTSUP.com's customer service?

61 Resolved
54 Unresolved
Somewhere halfway 🌗
Verotel Merchant Services / VTSUP.com definitely has some work to do, especially in their approach to handling complaints. Responding to all complaints, rather than just a few, is the key to success and a high rating, as all customers want to be heard. As for reviewers, we would advise reading resolved complaints to see how quickly they were addressed and what information Verotel Merchant Services / VTSUP.com needed to resolve them.
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Verotel Merchant Services / VTSUP.com reviews and complaints 115

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Newest Verotel Merchant Services / VTSUP.com reviews and complaints

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11:28 am EDT
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Verotel Merchant Services / VTSUP.com Customer service is abysmal

I paid Verotel many hundreds of pounds to get their services, so I could accept payments from credit and debit cards.

I've been waiting now for nearly three months and they haven't approved or denied my website. I'm sitting here paying through the nose and they haven't even answered any of my messages to them! Last thing I got was over 70 days ago when they said they were on vacation.

I've sent 3 customer service requests which have been received and was sent an email guaranteeing a response within 72 hours. Nothing, nothing, and nothing.

Absolutely abysmal company

Desired outcome: I want them to approve my website. And get back to work! And answer my customer service requests!

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6:50 am EST

Verotel Merchant Services / VTSUP.com Abbonamento

Buongiorno mi chiamo Dario Antonicelli, e vedo dal conto bancario di avere un abbonamento a dei servizi che io NON ho richiesto.

Chiedo cortesemente il rimborso IMMEDIATO di TUTTE le transazioni avvenute sul mio IBAN

IT26 T031 [protected]

È già stato informato il mio avvocato di famiglia e se non provvederete in tempi brevi, procederemo per vie legali.

Grazie

Dario Antonicelli

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3:20 am EST
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Verotel Merchant Services / VTSUP.com vtsup.com

I am waiting to get my refund of unauthorized $555.82 which was taken on multiple transactions by your site on March 2nd 2022. But you never give me a refund. And when I send this to you, you always come up with the same emails. Give me the refund to my bank account. Or give me another way to get my refund. I am sick of it. It is my momey!

My email is [protected]@gmail.com

Desired outcome: I want my refund of $555.82.

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Is Verotel Merchant Services / VTSUP.com legit?

Our verdict: Through its investigations, Complaints Board highlights Verotel Merchant Services / VTSUP.com with moderate legitimacy concerns, advising potential users to proceed with caution. The advice underscores the importance of meticulous review of Verotel Merchant Services / VTSUP.com's practices before engagement.

Verotel Merchant Services / VTSUP.com earns 31% level of Trustworthiness

Moderate Trust Alert: Complaints board rates Verotel Merchant Services / VTSUP.com at 31%. Read reviews and beware of negative issues before engaging.

Verotel Merchant Services / VTSUP.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

We conducted a search on social media and found several negative reviews related to Verotel Merchant Services / VTSUP.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

However ComplaintsBoard has detected that:

  • We found clear and detailed contact information for Verotel Merchant Services / VTSUP.com. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
  • Verotel.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • We looked up Verotel Merchant Services / VTSUP.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
  • Adult content may be available on verotel.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.
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4:24 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Verotel Merchant Services / VTSUP.com has left an official reply on this complaint.

Verotel Merchant Services / VTSUP.com Vtsup.com escto

Why has this company taken 2 payments out of my bank account I don't n have never set an account up so cancel any subscriptions in my name and I require a full refund my last payment was made on 11th September so please cancel anything in my name and request a full refund there's 2 amounts 1 for 48.99 and yesterday an amount for 49.95.i have been intouch with my bank and they've told me to contact you

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5:55 pm EDT
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Verotel Merchant Services / VTSUP.com Pos vtsup.Com*griffin pu amsterdam

Dear Sir,

from 04.02.2022. you are unauthorizedly withdrawing the amount of EUR 43.00 every month.

I have not given anyone permission to debit my account every month, including you.

I ask that you immediately stop any further charges and return my 300.00 EUR that you illegally took from me.

I demand the payment to my account back immediately or I will report you to the European Prosecutor and sue.

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6:18 am EDT

Verotel Merchant Services / VTSUP.com Unauthorised charge and you have no details...

I queried a charge of $89.99 and yuor reply was to ask me for more details which seems like another scam to me. If you charged me, you should have a record of it.

"Thank you for contacting Verotel Customer Support. Verotel is a payment facilitator for VISA and Mastercard. Verotel is part of Bitsafe. Bitsafe and Verotel processes payments for thousands of online businesses.

We were unable to locate any transactions with the information you provided. Are you sure you see VTSUP.com on your bank or credit card statement? If Verotel is indeed the beneficiary of the charge, please provide us with some extra details so we can further assist you.

1. the email address that was used to sign up with

2. usercodes that you were given (if applicable)

3. the name as it appears on your card

It would also be helpful if you could share with us the first 12 digits of the credit or debit card that was charged.

Once we have this information, we should be able to locate the transactions and assist you further.

Kind regards,

Verotel / Bitsafe

Desired outcome: Please explain who the money was sent to or refund me. IT has happened 3 times in the last year and I was lucky to notice this one.

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12:49 am EDT
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Verotel Merchant Services / VTSUP.com Fraud money taken out of account

I have had several charges on my bank statement. On 5/10/22 a charge for 59.90$, 05/16 charge for 25.00$ 4.00$ and 33.99$ and another charge on 05/17 for 9.00$. There are also several charges from international fees that adds up to 5.94$. I don't have any idea what any of these are for. Please help me with these.

Thank you in advance

Cheryl

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8:00 am EDT

Verotel Merchant Services / VTSUP.com Facilitating online fraud

Verotel acts for websites that are complete scams and will not refund any money or stop payment.

They are just part of organised crime in this world.

On 22 and 23 April they facilitated payments to a website where every person appearing on the site is fraudulent. Every person can be identified via reverse image search software as being on another site and that is where the photos originate from. The response from Verotel is contact your card provider - I've done that but they also have responsibility to not pay money where it has been obtained by fraud.

Desired outcome: Verotel to stop facilitating crime and in an ideal world my money back. They have transferred $159.98 that I want back.

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4:55 am EDT
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Verotel Merchant Services / VTSUP.com vitsup.com*funion lp

Mi è stato addebbitato da vitsup.com*funion lp un importo di € 49,99 sulla mia postepay ricaricabile per un servizio/acquisto mai fatto. Trattasi di una truffa.

Chiedo l'immediata sospensione dell'addebito e di un immediato rimborso sulla mia carta n. 4023********5286.

Certo di un immediato riscontro in caso contrario esporro' denuncia presso le autorita' competenti.

Cordiali saluti

Giampiero Calicchia

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2:25 am EDT

Verotel Merchant Services / VTSUP.com Card fraud

I have just received a notification from my bank that I was charged 90$ from outside the country from your company.

On April 3rd.

I don't recognize your business or the transaction.

Please refund my account and stop all card fraud.

Desired outcome: Please refund my account.

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1:44 pm EST
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Verotel Merchant Services / VTSUP.com Addebiti carta visa

Sono bricca christian chiedo subito il rimborso soldi che mi avete sottratto dalla carta visa. Voglio una risposta. Se non avrò risposta farò denuncia legale subito a voi tramite il mio legale e guardia di finanza.

Il numero della mia carta 4163 xxxx xxxx 4397. Richiedo il rimborso dei 49,99 dei soldi addebitati su questa carta.

Attendo notizie.

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9:57 am EST

Verotel Merchant Services / VTSUP.com M.jhive

I never signed up for this service? I’ve been charged multiple times, $9.95, $29.95, and $3.00 charges?

Desired outcome: My charges be refunded. Or I’m contacting better business bureau. And my bank to report fraudulent charges

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6:33 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Verotel Merchant Services / VTSUP.com has left an official reply on this complaint.

Verotel Merchant Services / VTSUP.com Richiesta addebito fraudolento

Preg.ma Verotel, sono a richiederle la sospensione immediata della richiesta di addebioto di € 49.99 sulla mia carta di credito
n° 5100 **** **** 5656 intestatala sottoscritto, Sig. Zampolini Danilo.
Qualora non dovesse esser effettuata con urgenza tale richiesta, mi vedrò costretto ad adire alle vie legali chiedendo spese e rimborsi e sporgendo querela alle autorità competenti.

Cordiali saluti

Zampolini Danilo

Desired outcome: Cancellazione immediata richieste di pagamento a mio nome sulla mia carta di credito

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12:57 am EDT

Verotel Merchant Services / VTSUP.com subscription

I try to join websites which Verotel is the biller for and they always decline me saying i'm on a blacklist for fraud, which is absolutely absurd and I take offence at this. This needs to be fixed up. Please

Desired outcome: Taken off any blacklist you have

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4:16 pm EST
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Verotel Merchant Services / VTSUP.com has left an official reply on this complaint.

Verotel Merchant Services / VTSUP.com Not authorized charge

My credit card (VISA) was charged $16.0 each month by VTSUP.COM since February 4. 2021 till November 4. 2021 without any reason!
I did not have any subscriptions with that company and I want to get my money back and stop those charges.

Thank you.
Natalia Goryacheva

Desired outcome: Make my return

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Update by Natalia Goryacheva
Dec 14, 2021 4:19 pm EST

Today, I am going to dispute all transaction you did since February 4th -21 year till December 4th 2021.

Please let me know if you made a return my $176.
thank you,
Natalia

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1:09 pm EDT
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Verotel Merchant Services / VTSUP.com dba privat rugby

I would love to get refund of the money of this subscription I never seen! You can refund me to my iban IT58Q3608105138222468922485 or to my Mastercard Sergio Palazzo name! Please solve this or I could act differently looking for a lawyer! Thanks

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3:46 pm EDT

Verotel Merchant Services / VTSUP.com Addebito ingiustificato

Mi è stato addebitato un importo sulla mia postepay che voglio che sia immediatamente rimborsato. Mi chiamo Giuseppe Milio e la carta è a mio nome. In numero è: 5333********1706. Se non mi rimborserete il denaro prelevato senza autorizzazione, adirò le via legali. Il mio indirizzo email è:
[protected]@libero.it

Desired outcome: Rimborso immediato

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6:23 am EDT
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Verotel Merchant Services / VTSUP.com vtsup.com illegally taking money from my account

Before this deduction I have never heard of these people yet I get money deducted from my account? I was relaxing when the notification went off. What kind of desperate scam is this. I want my $10 back.

Desired outcome: Refund

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9:56 am EDT

Verotel Merchant Services / VTSUP.com Allthingsworn.com

I am an Australian selller unable to process a payment for a one month premium on allthingsworn.com. I have used my husband's Westpac bank card and 86400 bank card, which has sufficient funds and is able to be used for internet purchases. Allthingsworn.com stated it is a Verotel issue. I've tried contacting Verotel with no luck.
It's effecting my business measures immensely.

Desired outcome: Option to pay for one month premium or resolve why I cannot pay

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4:19 am EDT
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Verotel Merchant Services / VTSUP.com unauthorised payment

On 3rd Sept my bank statement showed a payment to XS MOBILE SP Z.O.O. in the amount of £14.99.
I did not authorise this payment and believe it is fraudulent. I was not in possession of any credit cards since 12th August and I am still awaiting new bank cards.
My bank accounts have recently been scammed
My email is :mike.[protected]@btinternet.com
My name is M Hall

Please arrange to refund monies immediately.T hank You

Desired outcome: I want the monies refunded urgently

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Frequently asked questions (FAQ) about Verotel Merchant Services / VTSUP.com

Expand Collapse all
Is VTSUP.com a legitimate website for online transactions?

VTSUP.com, also known as Verotel, is a legitimate online payment processing service.

Can I trust VTSUP.com with my personal and financial information?

VTSUP.com uses security measures to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.

How reliable is the customer service provided by VTSUP.com?

VTSUP.com provides customer support, but individual experiences may vary. Check online reviews for a better understanding of customer satisfaction.

Is VTSUP.com secure for online transactions?

VTSUP.com uses encryption and secure payment processing technology to protect user data during online transactions.

Are there any known scams associated with VTSUP.com?

While VTSUP.com is a legitimate service, it may be misused by some vendors or scammers. If you notice an unknown charge from VTSUP.com, contact your bank and Verotel's customer service immediately.

How long has VTSUP.com been in operation?

Verotel, the company behind VTSUP.com, has been operating since 1998.

Are the charges from VTSUP.com always legitimate?

VTSUP.com handles transactions for numerous online vendors, so charges should be legitimate, but if you don't recognize a charge, contact VTSUP.com or your bank to investigate further.

Does VTSUP.com provide transparent billing information?

VTSUP.com aims to provide transparent billing, but always review your bank statements and verify any charges associated with VTSUP.com.

How can I cancel a subscription that's being charged through VTSUP.com?

Subscription cancellations would generally need to be done through the vendor you're subscribed to, although VTSUP.com's customer service may be able to assist.

Can I trust online reviews about VTSUP.com?

When researching VTSUP.com, read multiple reviews from different sources to get a well-rounded understanding of the company.

Does VTSUP.com offer customer support in case of unauthorized charges?

Yes, VTSUP.com offers customer support to assist with billing issues, including unauthorized charges.

What kind of businesses use VTSUP.com for their transactions?

VTSUP.com is used by a wide variety of online businesses, from digital content providers to e-commerce websites.

How can I contact VTSUP.com if I have a query or issue?

You can contact VTSUP.com's customer service through their website or the contact information provided on your billing statement.

Is VTSUP.com compliant with financial regulations and security standards?

VTSUP.com, as a payment processor, should be compliant with relevant financial regulations and security standards such as PCI DSS.

Can I get a refund for a charge made through VTSUP.com?

Refund policies would typically depend on the vendor who made the charge, but you can contact VTSUP.com's customer service for assistance or to dispute a charge.

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Contact Verotel Merchant Services / VTSUP.com customer service

Phone numbers

1877 925 1877 1877 872 9246 More phone numbers

Website

www.verotel.com

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