Dubai Airports / Dubai International Airportluggage & duty free

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Verified customer

On an Emirates flight Dubai to Nairobi I checked in 2 suitcases.One suitcase was 1 kg overweight the other 2 kgs underweight.The check in agent made me take 1 kg out of the overweight suitcase and put it in the underweight one delaying and inconveniencing many passengers standing in line behind me.Can anyone believe this kind of inflexible customer service and attitude ? It stinks to heaven.

ON THE SAME FLIGHT I purchased my regular DUTY FREE. BELIEVE IT OR NOT They they weighed the Duty Free at the gate and asked for $ 200 cash in excess baggage. I ended up returning the goods to the shop. DXB used to be the most pleasant and most competitive DF SHOP in the world. Today it is still attractive but among the worst pricewise. Even M & M 's are double of what they should be. Like the country itself DXB airport has become a scam and a rip off.
This travel experience was the worst ever. Arrogant and impolite Emirate personell did a real disservice to their once grest reputation. You can't make this up even if you tried. I have traveled to and from Dubai from the States for many years .Needless to say this is the end. In future I will go back to transiting thru Europe instead of lousy Dubai.
Chicago, USA

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