CB Antivirus Software Trend Micro Complaints #82-101

Trend Micro review: failed to send rebate

Marcie Dwyer of Forney, US

Aug 08, 2010 12:01 pm UTC

Resolved

Purchased a Trend Micro Internet Security Pro - $49.95 + 29.95 installation) $20 rebate stated on box with directions of what to send. Sent all required ( 3 items: Original sales slip from Staples, purchase tab proof on box showing Trend Micro Internet Security Pro 2010 and portion cut from box giving info on Name, address etc signed by me on 4/28/2010) After not receiving rebate middle of July I called Trend who referred me to you - I emailed you and were told you did not cover this nor did you see anything from me. The printed address on the return portion said to mail everything to Trend Micro Promotion #09-14386, P.O.
Box 540049, El Paso, TX [protected]. WHERE DO I GO FROM HERE?

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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